• Adding comments/notes to devices and users

    Sreeraj P
    Sreeraj P
    Is there any way to add comments/notes to devices and users in Sophos Central?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Third Party Connector Missing

    acs
    acs
    Hello I remember seeing an option to tie in Microsoft 365 into Central to help provide Sophos with logs for any lateral movement across a network. I am not talking the Sophos email security product here, anyone else see this missing from their portal…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central Log Analysis

    Administrator User767
    Administrator User767
    What are the best tool available for Sophos Central Log Analysis? Is there a way to move the logs from Sophos Central either to a Log Server or Cloud VM and deploy the log analysis tool to generate insights?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Can't scroll down "Firewall Management" Page

    David Moro
    David Moro
    Hi guys, since the last central update i can't scroll down my firewall list under "Firewall Management" section, when i scroll down the page move me to the top automatically.
    • over 2 years ago
    • Sophos Central
    • Discussions
  • AD Users on RDS-Servers don't appear in Central?

    Michael Bross
    Michael Bross
    Hey, I've got a question regarding Sophos Central / Intercept X for Servers / Remote Desktop Session Hosts. We got a Terminalserverfarm with four Session-Hosts, all equipped with Intercept-X for Server. There is a policy which restricts web-browsing…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Automatic language change

    kerobra
    kerobra
    Since a few days, all our logins to Sophos Central Accounts (partner/customer) are automatically switched to "German", but we prefer using all accounts in "English". I can change the setting only for the current session, with the next login it begins…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Add option to disable caching of updates that have already been installed.

    Pegasus
    Pegasus
    Related to case #050608098, I discovered Central Endpoint (Server on Windows) keeps a multi-gigabyte cache on each endpoint. Please add a "minimize disk space" option that deletes updates as soon as they are successfully installed and does not keep a…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Non working 2FA setup for Sophos Central

    Joshua WONG1
    Joshua WONG1
    Hi Recently I created a user account to log into Sophos Central. Once I provided the password, the site stated that I need to create a 2FA method. I clicked Next and I was prompted to enter a security code sent to my email and I had to create a 6…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Display the date for each component updated in Sophos Central Dashboard and Endpoint UI's

    John Salas
    John Salas
    Hello, It would be a very useful feature to display the date each component was updated in the Sophos Central Dashboard and Endpoint UI's This would match on the 'Endpoint Self Help -> Policy' UI the last time policy received. It would also be useful…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Feature Request: More specific role management

    Heiko Forro1
    Heiko Forro1
    Hi, in Sophos Central it would be nice to create more specific roles. Especially for Firewall management. In the firewall itself you can create very specific admin roles. In Sophos Central you automatically have access on all firewalls, as soon as you…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Indicate a reboot is needed on the Sophos Central Dashboard

    John Salas
    John Salas
    Hello, It would be very helpful not to have to select each computer to determine if a reboot is needed on the Sophos Central Dashboard. Could a information icon be shown on the 'View and manage your computers' to indicate that a computer needs to be…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • SIEM API script timing out

    stoomart
    stoomart
    Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Downloading Reports From SOPHOS Central

    Sophos User6519
    Sophos User6519
    Hello! I am wanting to download a report from SOPHOS Central to show me all the devices it currently protects and for it to show me the exact Make and Model of the devices as well as the users that are using them. I want to find any older model HP…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central can't login (US East Coast) though status says its working

    Wayne Folta
    Wayne Folta
    Trying to login to Sophos Central and it's indicating Microsoft errors. Sophos status website talks about login errors in Australia, and claims everything's been running for 9 hours without problems. Except for Ireland, where I'm not. So the status page…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • I've discovered one of my favorite new things...

    Steve Klassen
    Steve Klassen
    It took a little while to grow on me, however, having to get a text code multiple times a day, to be able to log into SOPHOS Central on my own computer is just delightful. I didn't think I'd like it at first, however, now I find myself wishing that I…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • CM has two XG licences in reports but no data

    rfcat_vk
    rfcat_vk
    Hi folks I have had this issue for awhile and not sure if it has to do with v19.0 GA? I can access the XG from CM, the report hub shows the alerts, but no data. This morning I deregistered my XG from both CM and the XG while CM showed no firewall…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Where is the Sophos Central data stored? Phish Threat...

    AndréB
    AndréB
    Hello together, the Sophos Central Phish Threat product is in privacy review in our company. We are located in germany and we have to know where the Sophos Central Phish Threat data is stored? Europe? Country? Best regards
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central report scheduling - Unable to do

    Sujit Jha1
    Sujit Jha1
    There is no option to Schedule a Sophos central report under Logs and Report Section, Can anyone help ?
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Groups are not displayed in the overview, although assigned.

    Chriz
    Chriz
    Hello, in the people overview, the group names are not displayed for all customers. But the groups are assigned when I click on a person without an apparent group. Sophos support could not fix the problem. Do you have a solution?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Neophyte - tasked with migrating sophos AD Sync to a new server. Any tips?

    Eric Smith
    Eric Smith
    Hi all. I'm quite new to the Sophos solution and this is my first post. I've been tasked with migrating the Sophos AD synch server to a new host, as we shut down the current server. If any of you have done this before, do you have any advice and/or caveats…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Unable to add SAML Federated identity providers.

    Ujjwal Joshi
    Ujjwal Joshi
    Hi Team, I am unable to add SAML Federated identity providers. While adding the same I got the below error. Incorrect input or missing file. Please check the URL and try again. I have provided the IDP metadata URL in the form : https://<IDP_URL…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central computer synced with AD Sync in is managed and unmanaged group

    Admin-Novakt User
    Admin-Novakt User
    Hi! I have following problem. Some computers in our domain are stuck in Computers group (and have a working Sophos Endpoint Agent and all is working) and at the same time they are in Unmanaged computers group as well. I tried to unninstall Agent…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • E-Mail notifications exclusions

    Dennis Haschke
    Dennis Haschke
    Hi, i have configured E-Mail notifications: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/AlertEmailSettings/index.html#custom-rules Is it possible to exclude some servers from the notifications? Regards…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Recoup LIcense count

    Sophos User1483
    Sophos User1483
    We have a number of devices that haven't been seen recently. We believe these devices may have been re-imaged or decommissioned. Our thinking is that if we deleted or removed the device from Central, it would recoup any licenses such as Protection or…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Delete a Sophos Central Dashboard used for testing

    Luc Autin
    Luc Autin
    Hello, We have created a Sophos Central Dashboard in order to make some tests, but we finally build a new one to use in production. How is it possible to delete the first dashboard in order to register the same email adresses in the second one ? …
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
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