Hello, We have lot of XG 85 end XG 105 devices that comes to the end of life, so we bought a new ones. But the deployment of the new appliances on all branches offices may takes months. So, I'm asking if there is a grace period for 3 months or if…

I just applied the 18.5.1 MR1 update to our XG 135 and was presented with the following: When I click on the "Get started" button it invites me to either login or create a new Sophos Connect account. However, it seems to be a free trial? https://www…

Trying to install a XGS126 , been able to do the basic setup. Now when logging onto the web frontend, I am getting a request to register the box. When clicking on continue, error is that the XGS is unable to reach the license server. Have connected…

I have XG106 that has wrong contact information and I wanted to change the information. I have a Sophos ID that has all the proper information but cannot be connected to the firewall. How can i change the registration information in the Firewall to…

Hi, i have a SG210 (SFOS 18.5) in production with a license valid until 13 Dezemer 2021. The new hardware XGS2100 is here and i have a license renewal startinng at 14 Dezember 2021. I would like to swicht Hardware next Week and i am not sure, how…

FYI, last night (gmt+2) the registration server was not working and I kept getting a response that I have a problem, contact support. I even tried installing a "home edition" to see if the issue is in my license, and the same issue was here. I think that…

HI guys. Quick question: If my Sophos XG license expire the IPSec site to site tunnels will go down? Or the base license includes this feature? Thanks.

I would like to know if Sophos XG Firewall Home Edition can be installed for a company with 5 users. There is no server, and the internet is for commercial use (it is not a dedicated internet). I would like to know where there is documentation for Sophos…

Today I noticed a few features on my XG are disabled. Reviewing the Licensing page I see a bunch of features listed as Deactivated. Not sure where to go from here. I see others have just reloaded but would like to avoid that if at all possible. INFO…

Dear all, I was looking at beefing up home network security as i have some internet facing device... I was suggested by a friend to get a used Sophos XG running home license so i can get a actual real firewall running in my home network. I have gotten…

Hello is the performance of SFOS SW is the same with trial license or licensed one, or there are differences. thanks

hi friends i need some light on the following my xg 85 subscription is expiring this week someone told me xg85 device is obsolete so we need to get xgs 87 with new subscription is it true? or can i renew xg 85 subscription?? thank you

hi, i have the problem, that i cant Sync the XG to the Sophos Servers... We have a valid Network Protection Sub, but its deactivated probably because the sync isnt working. I already checked the web for help and did this log in the ad.shell…

I tired to upgrade my XG firewall from version 17 to 18. After the upgrade the server would not boot up again with various file system errors. I decided to put a new hard drive in the same server and reinstall the firewall. I then restored from the latest…

I've got an XG105 with licensing that expires next month and the 'EOL' sheet says that last month was the end of the renewals. Yet I still see a 1-year license available for purchase from retailers. Can still purchase and activate an additional 1-year…

In order to control kid's internet access time, I enabled the authentication. If using "web authentication for unknown users", timeout will happen after about 10 min if using other app such as YouTube. Hence I try to deploy the agent. The problem is the…

Looking at license options to upgrade XG Home, all I want is costs, but as there is no pricing on the Sophos website and when I request pricing I hear nothing. Does anyone have any indicated costs in £ GBP? I remember Tom Lawrence in one of his YouTube…

Hello, yesterday I encountered a problem that the mailserver could not be reached neither from internal or external. The Server itself was fine but outlook couldn't establish a connection and OWA page could not be reached. After several hours of investigation…

Hi, I was hoping to get some clarification on this. If I purchased a new XGS appliance (e.g 107W) which comes bundled with an Xstream license, after this license has expired, is it possible to use the Home XG License key on it? This will be purely…

Dear sirs/madams, We have a XG105w, Full Guard license expires in a month. If license is not renewed, can the XG105w run as a normal router? Or it will turn itself into to a brick? Thank you for your help. Regards Leo

Hello, I have a question regarding the behaviour of the SFOS HA function. What will happen, if the license expires? I know that for example a UTM Cluster would shutdown the secondary node. Thanks.

Hello, is it possible to use the same license I have on my XG210 Firewall on a virtual machine, as a backup measure?

Hello, i have installed a new box at my home with the XG Firewall, had an old license not used in the email. Used it and i get error Sorry: we are unable to register this device. Error ID: XG-00151 Tracking ID b8bd513f-819f-4164-a005-39fda94bd8d0…

This is the link I used: https://www.sophos.com/en-us/products/free-tools/sophos-utm-home-edition.aspx After registration this is shown: Thank you for choosing Sophos XG Firewall Home Edition You should receive an email shortly with your evaluation…

I have tried multiple times over the last 3 days to register a new install of XG Firewall Home Edition. Error is: Error ID: XG-00151 Tracking ID 3495db61-54ff-4c8d-890e-fe9f00e6f9c4 Please help me with registration. Thanks!