Hi, We purchased a Sophos firewall recently which contains the below line items as on invoice. 1. SOPHOS XGS 107 Appliance 2. SOPHOS XGS 107 Xtreme Protection : 3Yrs Can you please let us know how to activate line item (2) on the Sophos Firewall…

Buenos días y gracias de ante mano, compré un sophos de segunda mano a través de eBay, reinstale el firmware y al encenderlo y conectarlo a internet me aparece registrado el dispositivo Sophos xG 115w a una empresa. Como podría transferirlo o registrarlo…

At home, I've a Sophos XGS 116 on which I'd like to install the Sophos Home License. I already wiped the SSD completely, but unfortunately I'm not able to install the Software Image on it. Every time when I try to boot from the USB-Stick, following Error…

The current software image used for Sophos Home only supports Intel Processors but Sophos has moved to using AMD processors for the XGS models. The older XG models with Intel processors are going EOL in a couple of years. If Sophos are not going to…

Hi, We are currently working on a virtual Sophos XG Firewall Instance, deployed via the Azure Marketplace. I've found this Community Guide on restoring the Firewall itself: Sophos Firewall: Recovery steps of the Sophos Firewall VM in Azure Though one…

Hi all. I have a Dell PowerEdge T130 Server with Intel Xeon 4C processor and 8GB RAM running SFOS 19.5.1 MR-1-Build278 in evaluation mode Can I activate a SFV4C6 Standard Protection license? Is there any problem? What happend with the rest of RAM…

Hello, i'm trying to register my firewall. I had already registered it a long time ago, but suddenly when i login now it asks for a registration and won't show the configuration screen anymore. So, i follow the link and try to register, but it keeps…

Hello - I recently downloaded Sophos home use firewall, and for whatever reason, my subscription is expired. I downloaded a new key as something to try but it's not working either. The email I get says that... Thank you for your interest in…

So today I was shopping for licensing at my suppler site and I notice you can get 1CPU with 2GB RAM still. I thought since v18 4GB RAM was minimum. So do you set the VM to 1CPU and RAM 4GB?

I have a Sophos Model SFV2C4 and need change email registered for new email. Also a new licence for Sophos model XG135w, can you help me?

Came across an issue yesterday with routing in Azure with Sophos and spent ages on it before realising that the license on the XG had expired which caused the issue. We have a NAT rule that translates port 3391 to port 3389 and when the license expired…

Hi all, I have only one remote small office which has SFVH appliance, that i know now it's for non-commercial use. So i bought a XGS87 with entreprise license, then i ask if i can transfert or copy the SFVH config to the new one (XGS87), to save time…

Hi, I have a XG home edition running for my house, because I need more nic (try to set up a 2nd gateway for backup). In the process, I lost my original registration license. Here is what I did: 1. I download from XG home edition and install it on…

I had a hardware failure and needed to rebuilt my system. I reloaded the replacement unit from the source ISO and the system came up and I was able to connect to the internet. I tried to register the replacement unit with my existing SN and I am unable…

Followed instructions based on Sophos Firewall: License Sync Failed License Log showing: INFO Dec 30 10:46:52Z [4147525376]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found…

Good Morning professionals, Please i need a suggestion for a Sophos reputable partners in Nigeria. i want to renew my license. Secondly I'm having issues picking firmware update i couldn't install the update please i need assistance on how to go about…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Configuration Step 1: Take…

Last Thursday I installed a new XGS136 to replace the previous XG135. As far as I could tell, everything went without a hitch. Unfortunately, something is not working properly with the licensing. I can't get a subscription activated. We use Xstream…

Hello Guys, i am currently new to all the networking and that stuff. I just a bought a used sg 105 Rev 1 and i tried to configure it. But the problem is that i cant get it running with a correct license. I tried to get the license from myutm.sophos…

Hello World, I purchased a used XG135 online and it's currently registered to another company. I did a fresh install and their information is still showing up. I'm looking to apply the Home Edition Firewall License like I had running on my old…

I have a situation where I have an XGS 2100 on-hand for client A, but they don't need it installed right away. I have another XGS 2100 on order for client B, but it is not going to arrive in time for when they need it installed. I would like to setup…

Hi, I've recently read that, there is an issue with licensing after failover. Could you help me here? We have a XG-125 Active-Passive Cluster (V19.1 Firmware) and currently the former auxilary is "primary". The former "primary" holds the licenses…

Hello, I have a fresh installed SFOS v19 Home license, but the synchronisation (Initial License Sync) is failing. the registration process is fine until the last step "Initiate License Synchronisation". It is not an connectivity issue. The steps…

Hi, i hope you are all doing well. I've just recently noticed, that there is a virtual Sophos Firewall Appliance available. This might be a really dumb question, but is it possible to switch from a physical to a virtual appliance ? I don't really care…

I have a problem with an activation of a new XGS3300 with Standard Protection. I installed the appliance today at morning and entered my serial number. Since then, the licence has been set to Pending in the MySophos portal and the subscritions in Sophos…