At a small remote remote site, there is a XG HA pair. Since Aug 22 Heartbeat is no longer working there. XG106_XN01_ SFOS 18.0.5 MR-5-Build586 We receive an informational mail on the same day (Aug 22) : So 22.08.2021 02:11 You are receiving this…

Hi guys, I'm desperate for some help. We have a Sophos XG which is kicking users off the network due to the PC not sending security heartbeats. The only way to resolve the issue is to reboot the endpoint. There's no consistency to the issue it happens…

We are using the sophos heartbeat to authenticate users, but they are only becoming live users on their IPv4 adres , since we are running ipv6 also this is an issue becuase if we want to enforce authentication people who visit an ipv6 website wont be…

Good afternoon, I have an XG 230 18.0.5 in an HR pair. Yesterday it decided that all endpoints would show as missing heartbeats. I de-registered and re-registered in Central and now they are all showing connected. Why would that have happened? Maybe…

Hello, we have continuous problem with the heartbeat for some users. The endpoint is green and fine but in central it's red. Here the last log during the problem (heartbeat log) a 2021-06-23T06:45:27.764Z [5880:8000] - Received request to enable…

Hi there, following Setup: Multiple Sites/Locations with multiple Sophos XG connected through MPLS over the WAN interface. All Computer have Sophos Endpoint Security installed that is sending heartbeat to the nearest Firewall. If a user's PC is…

Hi, where can I find the documentation, what the "Connectivity changed" values mean in /log/heartbeatd.log? endpoint_connectivity_cb - Connectivity changed for <xxxxxxxxxxx-4adb-884d-xxxxxxxxxxxxxx>: <1> -> <3> endpoint_connectivity_cb - Connectivity…

Hello, on XG Firewall Control center in the upper right corner I can see "Security Heartbeat" table with counts of client statuses. The problem is, that I have a few Client computers, that are no more in our environment. Those computers are "stucked…

Good evening, My previous install of Sophos XG Home 18.5 the heartbeat status worked. I've done a reinstall on different hardware and the heartbeat status is red. I've de-registered from central etc. Is there something else I should look at or should…

I have a similar issue to the following discussion: https://community.sophos.com/sophos-xg-firewall/f/discussions/127398/heartbeat-authentication-failed-username-without-domain-name-maybe-the-cause--live-users-disappear-but-still-connected-to-vpn …

Hi community, In the network computers secured via Sophos Endpoint Protection: Intercept X Advanced and Sophos Firewall 125 with the setting Central Sync enabled . There is no AD server integration being made by choice. For this errors clientless user…

hello, this morning there was a problem with the firewall in connection with security heartbeat. The clients at one location were no longer connected to the internet and could not reach the other locations. We assume that this incident is related to security…

Hey there, i have the exact same issue like already written here: https://community.sophos.com/sophos-xg-firewall/f/discussions/121599/a-computer-is-no-longer-sending-security-heartbeats-to-sophos-firewall But sadly i cannot view the screenshots…

Hey, i want to change settings for synchronized security but the option in the console is missing: console> system synchronized-security When i type system and press tab there is not way to get synchronized-security. Everyone knows why? Best…

Hi All, Client use Security HeartBeat to allow traffic with firewall rule, and all deivces need to install Central Agent for that. But client found sometimes the Security HeartBeat will work after 5 minutes when boot the device... And XG will not…

Hello, we use the SSLVPN authentication to apply different rules for users and the heartbeat to have the synced security. Sometimes the user still connected to the VPN but not visible in the live user, in this case the rules with match known user…

Hi, Is there a known bug with HeartBeat? It's a great feature and during testing before going live it worked great. However, when we went live some users simply could not connect, even though they had a green tick (i set it to allow yellow…

Buenos días. Tengo un problema con un RED 15W configurado en modo Standard/split. Añado en el RED las rutas que tienen que ir a través de él contra el XG de la oficina principal y todo correcto, pero a la hora de crear las reglas en el XG para separar…

Hello, I am using only Security Heartbeat as the client authentication method and at least 10% of my clients doesn't show up in Live Users, I can confirm that the Sophos AV Agent is installed with no errors and is communicating with Sophos Central but…

Hi, we want to begin selling XG Firewalls und Intercept X to our customers. We are trying this features right know and cant get Security Heartbeat working. We have a XG330 HA Cluster with FullGuard. A Central Account with with Intercept X Advanced…

Hi, My clients are not sending a heartbeat, so it would seem to the firewall. All the articles i have looked at range in age and firmware versions making it difficult to work out why and what's supported. Does Heartbeat support both Windows…

Hello, we use somes firewall rules with "Match known users" but sometimes the STAS not identifying user (for unknown reason.. ) and in this case we would to use the client authentification agent but i have 2 problems: -On some computesr, when i…

In a nutshell: Is it possible for firewalls across an estate to share information about endpoints' HeartBeat status (and user ID)? Consider the following scenario: A Head Office XG has firewall rules that require a minimum HB status for devices (e.g…

Hi everybody, this is my first post here :-). I have a problem that has been bugging me since last november. I set up a XG 125 with v18 for a new client and configured IPSec VPN using the Sophos Connect Client - split tunnel mode. So far so good. Intercept…

Hello! Is anyone aware of any danger of having the same user logged into multiple computers at the same time when implementing Heartbeat Authentication and NTLM? Take this as an example; We have 2 computers and one Sophos XG. All setup with SSO…