• Finding the root cause of crashes / sudden reboots

    BeEf
    BeEf
    Hello, we reinstalled our Sophos XG 550 Cluster recently an a temporary hardware, reimaged our old hardware that has gone through x updates. We transferred the configuration through the import/export function. The cluster ran the latest SFOS 18.5.2…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How do I properly hard reboot Sophos XGS 116?

    mh3000
    mh3000
    Hello, I have an XGS 116 appliance with no SSH access ans no COM access. I need to reboot it, but I don't if I should just unplug the power cord and then plug in again or if to press the power button for an specific amount of time. I couldn't find…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG230 Freezing

    Jackson Mbugua1
    Jackson Mbugua1
    I have a XG230 in my network and for the last 2 weeks its been freezing. In freeze mode you can access the device from GUI or SSH,You cant even ping the firewall All i have to do is hard restart the device to use it I have logged in a ticket with…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XGS 2100 | Fibre port not coming up after a reboot

    Poddy
    Poddy
    The F1 fibre port on on my XGS 2100 doesn't come up after a reboot. I have 2 XGS 2100 units in active/passive HA mode, and if I reboot both, after they come back up, neither of the Fibre ports come back uu. Disconnecting the fibre patch from the…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Unable to access Sophos XGS with serial connection with console cable

    mh3000
    mh3000
    Hi, Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable. I've followed this procediture: https://support…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Web admin console stuck in "Firewall is starting. Please stand by while the system finishes loading"

    mh3000
    mh3000
    Hi, We have a Sophos XGS appliance. After a reboot it has been stuck showing this message with a blue background on the browser everytime I try to access to the web admin console: "Firewall is starting. Please stand by while the system finishes loading…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall - Internet Outage

    Kuldev Admin
    Kuldev Admin
    Hi, Recently in my company we have had problems where the internet has stopped working and as a request we have had to reboot the firewall (Sophos XG V18) in order to resolve the issue. It happened last month and it happened again last week. I have…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG115 Rev 3 freezing sometimes on SFOS 18.5.2 MR-2-Build380

    Sandro Luzio
    Sandro Luzio
    Hello My box the XG115 freezes from time to time, sometimes there's no problem for a week, but on some days the box freezes up to three times a day. The firewall is used at home and there is not much traffic on it. I had this problem with the first…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Is the Realtek RTL8125BG 2.5Gig RJ45 NIC Card compatible with the Sophos XG Firewall OS

    MPKWG WBGates
    MPKWG WBGates
    A very good day to you Sir I hope you are safe and well I would like to kindly ask if a Realtek 2.5Gig RJ45 Network Card is compatible with the Sophos XG Firewall OS Is the Realtek RTL8125BG 2.5Gig RJ45 NIC Card compatible with the Sophos XG Firewall…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Is the AMD Ryzen 9 5900HX CPU Compatible with Sophos XG Firewall OS Software

    MPKWG WBGates
    MPKWG WBGates
    A very good day to you Sir I Hope you are safe and well I would like to ask a Question regarding a AMD RYZEN CPU Compatibility with the Sophos XG Firewall OS Software Is the AMD Ryzen 9 5900HX CPU Compatible with Sophos XG Firewall OS Software…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG grace period

    MMASLOUH
    MMASLOUH
    Hello, We have lot of XG 85 end XG 105 devices that comes to the end of life, so we bought a new ones. But the deployment of the new appliances on all branches offices may takes months. So, I'm asking if there is a grace period for 3 months or if…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG105Rev3 RAM and SSD Upgrade

    André Lüneburger
    André Lüneburger
    Hi there, i got an XG105Rev3 cheap from Ebay and I reed that I have to Upgrade the RAM to at least 4 GB to Support the newset Firmware v18.5. I just ordered a Stick of 8 GB to Upgrade it to the whole potential. My question is: can i replace…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Test installation of XG firmware using an old 220 hardware

    eclipse79
    eclipse79
    Hello, I currently have a SG230 with v9 firmware and a very old unit that is turned off. This is a 220 UTM. I would like to use this old hadware for some tests with XG firmware. - Do you think that this hardware is compatible with XG firmware? …
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • environment friendly Hardware Packaging XGS and APX

    LHerzog
    LHerzog
    I like the packaging of the XGS. At least the small size unit 136 came in 100% cardboard box. Well done. The APX still come in a Box surrounded by plastic foam and even inside the white and blue "Design" box there is just an other type of plastic foam…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos home xg running on HP t730 with pimped ram and m.2

    andrew baldock
    andrew baldock
    had this box in testing for months about 6 connected to my paid for sophos cloud, and my 2 other machines running full fat sophos intercept-x. first few builds on versions of 17.5 and early 18.* it would be stable. now on SFVH (SFOS 18.5.1 MR-1-Build326…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SFP copper reliability in XGS87?

    Wayne Folta
    Wayne Folta
    I get the impression that the SFP port is more for HA applications, but it now appears that our perfectly-sized XGS87 will be a port short if we get a second ISP. So the thought arises about buying an SFP copper module (say like https://www.fs.com/products…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Software Firewall Intel Processor licensing hardware limits

    sibtain
    sibtain
    Dear Community, Anynone have an idea regarding Sohos xg firewall software licensing I want to use more than 10 intel based hardware devices which license should I need. Thanks Sibtain khan
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG 86 couldn't be turned on?

    Azer
    Azer
    Hi, The device XG86 I believe was blue and hang when i received this device. Currently, I am tryna access and reset to default but it couldn't be turned on even after plugging in and out. Its constant on red colour. No matter I plug in the power,…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Mellanox ConnectX-2 Ethernet adapter stops working

    Sophos User4275
    Sophos User4275
    Hi all, Seem to have an issue with my Sophos XG home firewall thats become worse following the latest update (SFOS 18.5.2 MR-2-Build380) Its running on a HP SFF desktop PC with 6GB ram, and a 4th gen i7. Using the standard Intel onboard NIC for…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SFOS 17.5.8 MR-8 image

    Dalibor Vinkić
    Dalibor Vinkić
    Hi to all, Is there a place where I can download image for SFOS 17.5.8 MR-8? I have auxiliary device whith brocken ssd. Because primary is on firmware 17.5.8 MR-8 I plan to install on new SSD same image, connect HA and then update to 18.5.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XGS107 SSD life

    siuswat
    siuswat
    My XGS107 has been running for 2 weeks and I found its SSD life has dropped from 100% to 98%. Is it expected? I tried to reduce some logging but it doesn’t help much. It is going to be end of life in less than 2 years XGS107_SN01_SFOS 18.5.2 MR-2…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Unexpected reboot with no apparent cause.

    Guilherme Silva1
    Guilherme Silva1
    hello guys, We work with the XG210 model, recently there was a sudden reboot of the firewall, it simply restarted. We found no problems in your power supply, the event was restricted to the firewall, only it restarted and this was not scheduled. …
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • SFOS 18.0.6 MR6 Hardware Installer ISO

    Zach Amos
    Zach Amos
    Does anyone happen to have a copy of 18.0.6 MR6 for the hardware appliance? I am trying to restore a config taken on 18.0.6 MR6 but it will not restore onto 18.5.1 MR1.
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Issue with my SOPHOS 310 Firewall (Sudden restart)

    Rodney Altamera
    Rodney Altamera
    Hi to all Sophos Support, I would like to ask your help regaridng the issue with my Sophos Firewall. Just today around 3:05-3:11AM (UTC+08:00) (philippine time). I don't know what caused the problem. Upon checking all the logs in the Sophos Firewall…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 550 : Swap memory reached 99% exceeding the threshold of 95%

    Sophos User5303
    Sophos User5303
    Hi Today our internet connection get intermittent disconnected and checked the log found these several lines : SWAP memory Usage reached 99% exceeding the threshold of 95%. Our system using 2 Sophos XG-550 using HA, both the primary and auxiliary…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
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