• How do you make a complaint to Sophos?

    Samuel Young
    Samuel Young
    Hey all, Sorry to use this platform to ask these questions, however, I find myself in need of making a formal complaint and can't for the life of me, find any one that can help. We are an MSP who have been using Sophos for 22 years, we have replaced…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Intel 15f3 network device support

    sanglas4e
    sanglas4e
    Hi, I have bought a micro-pc with Intel hardware, to migrate my firewall in al older pc (2007) to it. I have intall the 19.0 371 release, everything goes ok, until first boot. It has not detect any interface and is on safe mode. I boot a linux image to…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG - Config disk usage exceeded the threshold

    Matt Green2
    Matt Green2
    Hello everyone. I currently have an issue with a Sophos XG firewall. The config disk is showing as 97% full. Is there a way to resize this partition or clear down historic files? I have tried disabling Synchronized Application control and purging…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG310 not booting to web interface after upgrade to 19.0.0

    Gerald Rusulabeza
    Gerald Rusulabeza
    Sophos is not booting to the web interface after upgrading to 19.0.0. Kindly assist
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Product manufacturing date

    Thasleem Nazeer
    Thasleem Nazeer
    Hi, How can I find the Sophos firewall manufacturing date ?. Please help Model: XG 135
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Forum For Newbies

    Donald Norman
    Donald Norman
    I want to protect my home network. Sophos firewall on an older pc was recommended, so I am giving it a try. To this point I have not succeeded in getting an installation to boot. Previously, I posted the following: Hey All, I am trying to install…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG210 Rev 2 BIOS updates

    MikeyS
    MikeyS
    Good afternoon, Are there BIOS updates for the Sophos XG hardware platforms based on Intel CPU? There have been a number of CVE security alerts recently relating to Intel CPU etc.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Unable to connect to Sophos xg 115

    hinata kai
    hinata kai
    I was working on setting up a port forward, when I lost connection to the Sophos. I rebooted the Sophos and since then I can not access it. I've tried the admin portal and user portal which both fail to load the page. I've also connected my computer to…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG firewall 19.0.0 GA-Build317 frequently outages

    sanglas4e
    sanglas4e
    Hi. I have a XG with SFOS 19.0.0 GA-Build317 version deployed. The firewall falls down and when I try to loggin on the console a error appears on the screan Authentication failed sh: /bin/nopcode: imput/output error Once this error appear, the only way…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to install Sophos Firewall OS on a Centos 7 server

    Zane Ali
    Zane Ali
    Hiya, I need some help/guidance on how to install Sophos Firewall OS on a centos 7 server please. the use of it is to block any unwanted traffic going to a backup node. I also need the use of the nat that is built into the fire wall. Can this be done…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 330 suddenly shuts down for 5 minutes, then up again. please help

    Ivan Lendl Mararac
    Ivan Lendl Mararac
    Hi Everyone, I have a sophos XG 330 (SFOS 19.0.0 GA-Build317), every afternoon almost always at 4 in the afternoon my sophos lan, wan and dmz ports shuts down, no blinking lights on all ports then suddenly it opens again. what seems to be the reason…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Migration to XG from UTM

    IT Registration1
    IT Registration1
    Hello, I have 2 existing UTM 9 Firewall in a cluster active/passive and I would like to migrate it to XG with not much rules. Can I get an explanation step by step to what I have to do ?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Old server : we need update file v17.5 MR17

    ali turki
    ali turki
    hello we have old server for our students lab with SFOS 17.5.16 MR-16-Build830, we want to test Sophos network agent , but it repeatedly sends "Administrator disconnected you" messages for remote users. we know that this problem has been solved…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XGS sizing advice

    Ahmed Gaber
    Ahmed Gaber
    Hello Briefly, I have a customer (university) with huge number of users up to 30k but he is already using Palo-alto (PA-3250) active-passive hybrid (DC+GW) fine, so my question is there any equivalent XGS model for PA-3250 (running TP + URL+ WF). or…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • conversion from sg utm to xgs

    William Warren
    William Warren
    can i use a config file from the sg 210 sg utm to the new appliance? Also, I am assuming they would need to replace their aps as well?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Upgrade SG appliance to SFOS?

    Martin Nowak
    Martin Nowak
    Hi all, we have two older Sophos SG115w (UTM 9) appliances in use and one new XGS115 with SFOS 18.5.2 (will be updated to 18.5MR4 or v19 shortly). As the XGS have replaced one SG115w, we would like to reuse this appliance in a remote location as there…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XGS Fan Noise

    acs
    acs
    Hello All I know this subject has been brought up before but this is the first time I have purchased one of the lower end models that being a Sophos XGS107w. This has been installed in a quiet office and receiving complaints of the constant humming…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG Firewall Missing Port 1

    Blue Tree Technology
    Blue Tree Technology
    I have 2 firewalls that were at the same client. There was a thunderstorm that rolled through and it seems that they were hit. So I am verifying that the firewall was damaged. Both units are XG 115W. They have 4 physical ports. Port 1 no longer works…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Fan Sophos XG 125 Rev 3 - is it noticeable?

    Rudolf Mentär
    Rudolf Mentär
    Hi there, I am thinking of getting an XG 125 rev 3 - and run it with Sophos XG Home - I was sur ehtis is a passive device, until I saw sniper0891 's post, and to my great surpise there is a fan. Does it run cosntantly? Or only if a treshhold is exceeded…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XGS and ISO 14001

    Krzysztof Pieron
    Krzysztof Pieron
    Hello Team, Is it possible to confirm, that XGS devices are manufactured according to ISO 14001 standard? I know, today is free day, but we need it for tomorrow morning to public tender. Thanks,
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG hardware revisions

    timtom
    timtom
    Hi, We will need modules for our XG. My provider tells me that the XG210 will go from rev3 to rev4 soon and that the modules produced will not be compatible. Apparently, once again according to my IT provider, no modules currently ordered are delivered…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Qotom q355g4 or Sophos sg115

    Nabil R1
    Nabil R1
    Hi, I have the opportunity to get an old SG115 for half the price of a qotom box. Still both are in my price range. How do they compare perf wise to run Sophos XG Home with all features enabled ? I run a small homelab at home, with two wifi AP …
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG Home unresponsive few minutes after booting

    Shadrack Potts
    Shadrack Potts
    Version: Sophos Firmware Version SFOS 18.5.3 MR-3-Build408 Device: Qotom Mini PC Q190G4U-S02 Intel Celeron J1900 Processor, Quad core 2.0 GHz, 8GB RAM 128GB SSD WiFi, Fanless Mini PC 4 LAN Issue: After installing system doesnt reboot after pressing…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Version 19 very slow with hardware box?

    Ivar Pikker1
    Ivar Pikker1
    Why XG with v.19 , internet speed drops half down in XG86 and also management becomes very slow? CPU speed almost 100%. But in software version, in virtualmachine, v.19 dont become slower and is normal..
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • sophos XG WAN Speed Conection

    Mohamed Khandouch
    Mohamed Khandouch
    Hello community, have internet connection problem, The speed of debit of my Internet connection is 100MB/s but the navigation on the internet is very slow
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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