• XGS 87 - can't install Firmware on second slot

    PCPCH
    PCPCH
    Hello, I have a problem with a XGS87. I can't make an update of the Firmware - not with integrated updater and also not manual with the downloaded Firmware. I'm getting the following error: "New firmware could not be uploaded. Please refer to online…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos SFOS 19.0.1 MR-1 dont want update to new firmware

    Sophos User2290
    Sophos User2290
    I have Sophos XG (SFOS 19.0.1 MR-1-Build365) installed on Proxmox instance. Cant update to new firmware version: SFOS 19.0.2 MR2-Build472 After logging popup window appear encouraging me to upgrade to new firmware, but when I click upgrade button…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Notable to upgrade is 17.5 to 18.5

    ranjith g
    ranjith g
    Hi Team, Currently we have xg310 firewall in our org with 17.5 firmware. Notable to upgrade the same to 18.5 or latest. While trying to upgrade, It is just loading and the tab Grey's out. Need help on this. Any recommendations please. Thanks…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Upgrade to 19.5 caused a DNS issue

    Jimmy10
    Jimmy10
    Hi, I have recently tried to upgrade one of our Sophos XG430 to 19.5 from SFOS 19.0.1 MR-1-Build365 but had to immediately roll it back due to issues. The issues were that we could no longer browse to other network devices via DNS name, we have to…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Can't update from SFOS 19.0.1 MR-1-Build365

    Angelone
    Angelone
    I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XG firewall stuck at "A new firmware "Firmware version" is available"

    Paul Gonzaga
    Paul Gonzaga
    When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options. How do I escape that screen?
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SFOS 18.5.2 MR-2 to 19.5 upgrade path

    pgri
    pgri
    We are running XG550 hardware in an HA with firmware 18.5.2 MR-2-Build380 The Firewall itself is showing these options as availble to download SFOS 19.0.2 MR2-Build472 SFOS 19.5.0 GA-Build197 I've looked at the upgrade information in the release…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Firmware upgrade on two firewall under high availability

    ab awal
    ab awal
    I have two sopos XG firewall sync with high availability. Now I want to upgrade their firmware. Now do the two firewalls have to upgrade the firmware separately? Or if the primary device is upgraded, the secondary device will automatically upgrade.
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XGS2300 - Update from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.1 MR1-Build365 failed

    EdiH
    EdiH
    We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XG KVM wont update/upgrade

    Felix Dören
    Felix Dören
    Hello everyone, i have an virtualised Sophos xg with 4 cores and 6gb of ram. I saw that the version 19.5 is out now. Im on Version 19.1, i checked for new updates but get the massage no updates available. Then i tried to download the newest Version…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 135 - Internet stops working for 10-15 mins

    Dinesh Dighe
    Dinesh Dighe
    Hi All, we are using Airtel ISP ,today i have upgraded its firmware 19.0 to 19.5 now Internet stops working for 10-15 mins. is there any permanent solution for this?
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • During upgrade to XGS 19.5 firmware, got more than 70 email alerts for HTTP virus detected

    DG1
    DG1
    While upgrading the firmware on my HA stack of sophos XGS 3100, I got more than 70 email alerts for the HTTP virus detected Alert ID: 8001 with the messages below repeatedly: Malware 'Unscannable' was detected and blocked in a download from crl4.digicert…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XG310 Firmware questions

    Eric Van Houten
    Eric Van Houten
    We have a XG310 that is currently running 18.0.0 GA-Build354 and I had a few questions: 1- What is the GA version of firmware? In the release notes it mentions that some GA builds cannot run the latest version. 2- Is this even the correct firmware…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • How to upgrade a Active / Passive Cluster SFOS V18.5.2 to V19.5 in a Production Environment?

    Guenter
    Guenter
    Hi Community and Sophos Guys. As the title describes, I have to upgrade a Active / Passive Cluster SFOS V18.5.2 to V19.5 in a Production Environment. This Production Environment uses XGS2100 as hardware, and have a maximum of 24h hours for a downtime…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSLVPN logs no longer showing source IP Address since upgrade from 18.5.4 to 19.0.1

    LHerzog
    LHerzog
    Hey, since we upgraded from SFOS 18.5.4 to 19.0.1 we can no longer see the source IP a SSL VPN user connected from in the VPN logs. It simply shows nothing or the LAN IP Address of the Firewall in the SSL VPN IP-Range. We only see the real source…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Monitoring SOPHOS XG with ZABBIX

    Oriom
    Oriom
    Hello, I monitor SOPHOS XG through ZABBIX and recently I noticed that I am not receiving HA status, we use the firewall in version 18, and this collection worked. After updating to version 19 the collection stopped. Does anyone have an idea how to…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Importing config take a too much long time

    Couribel
    Couribel
    Hello, I'm new in Sophos. I need to install back a previously removed (2 years ago) XG106. The active FW (#2) was v17.5.13 MR13 The other FW (#1) was v15.5.12 MR12. I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG106 v18.5 / v19.0 not sending out status mails (built-in mail server) AND dead Email General Settings GUI Tab

    MBue
    MBue
    Hi all, I have some weird behavior from my XG106. Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) Didn’t really bother me, cause Sophos…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Xg Update to 19.5 not working via Central

    Alexander Kletzl
    Alexander Kletzl
    Hello, we have several Firewalls managed via Central. We wanted to update our Test firewall ( XGS107) to the new 19.5 os. Sadly, the Update doesn't work somehow. Central delivers that the update was successful, but it's still on 19.01. Manual upload…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Cannot upload 19.5 on XGS 126

    AlexanderPoettinger
    AlexanderPoettinger
    I've tried today to upload 19.5 to two XG 126 firewalls. Both don't accept the fimrware. Upload works, file validation works but applying the firmware does not work. Both firewalls run 19.0.1-365. Both have been restarted.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Update strategy not optimal

    Ben@Network
    Ben@Network
    Hello Sophos, Last week (01.22.22) Sophos issued a security advisory that included that to close the vulnerabilities should be updated to version SFOS 19.5 (our firewalls ran on SFOS 19.0.1). Since we always want to close security issues promptly, we…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG 210 Manual Firmware Update

    Jim Vaden
    Jim Vaden
    Have an XG210 that I'm going to use for our active/passive HA. I don't have it connected to WAN; only connecting straight to it via port 4444 via laptop on LAN port. I've downloaded firmware version HW-19.0.1_MR-1.SF300-365.sig, which was the choice to…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • v18.5 firmware

    Matthew Foody
    Matthew Foody
    Due to ongoing upgrade issues with one of our 310 XG's, we need to install the 18.5 firmware. Does anyone have a download location for any of the v18.5 releases? We have an open ticket with Sophos (well, it's been open for over 2 years now!!) so not holding…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Upgrade recommended ? from 18.5.2 to 19.x

    StefanS
    StefanS
    Hi there, We have a well working v18.5.2 in use here. We would need a recommendation to upgrade to v19.xx. Should this be done, if so, what should be considered when upgrading from v18.5.2 to v19.xx? Thanks for your help and hints. Thanks StefanS
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Configuration gone after upgrage SFOS 19.0.0 to 19.0.1 MR1 Build365

    Eric LEFOULON
    Eric LEFOULON
    Hello, I am currently using SFOS 19.0.0 GA-Build317 with two XG330 physical firewalls active/passive. When I upgrade to SFOS 19.0.1. MR-1-build365 the passive box switches well to version 19.0.1 MR1 but loses the configuration. I went back to the passive…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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