Moin zusammen, wir testen gerade Phish Threat über Central. Leider musste ich feststellen das viele Mails davon von der XG abgefangen wurden und in der Quarantäne gelandet sind. Was muss ich hier tun damit es durchgeht? Habe nur eine Anleitung gefunden…

4 XG/XGS firewalls, all running SFOS v19.5.1, were scheduled to install v19.5.2 this morning at midnight. 4 of 4 show this in the console-- Dashboard on each firewall confirms v19.5.1 remains installed. I checked the System log on one of them…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hi, We have two firewalls configured on same central account. What we would like to do is connect sophos end points and send HB on firstl firewall but if somehow they first firewall goes down the users will connect on the second firewall through IPSEC…

Hi all, we have a lot of firewalls in a Partner Central console. I can see all the necessary alerts by selecting "Alerts" in the "My Customers" section in the left-hand menu. BUT I am searching for a way to monitor just specific alerts for specific…

Hello Community, for the last six hours or so we have been getting "Firewall lost connection to Sophos Central" reports from various customer systems. Is there a problem with Sophos Central? Best regards Michael Michael Großmann Netzwerke und IT…

Guten Tag zusammen, leider kommen wir über die Central beim Firewall-Management nicht weiter. Auf uns warten ab jetzt diverse Kunden Migrationen von den UTMs auf die XGS. Die Vorkonfiguration über das Management der Central bietet an der Stelle…

Is there any way to get rid of this warning? Unless I am assuming wrong and Sophos doesn't want us connecting our firewalls to Central, this doesn't make any sense to always have this warning showing. Unlike a simple check box to enable access from…

We notice strange Heartbeat issues this week when users of one department started desk sharing. Users have indiividual notebooks with Intercept-X. The Network is connected to XG firewall SFOS 19.0.1. DHCP Server on the Network. XG gets the Heartbeat…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Topology Step 1: Configure…

I have an XGS 3100 firewall. In the Control Center, I see Connected Remote Users and Liove Users. Everyone in the former group appears in the Live group, but the Live Users group contains one or more "Heartbeat" users. I don't know why they are there…

Hello all, is it possible to enable the Sophos Central Management on the auxiliary device in a HA via CLI? Due an HA problem I must rebuild the cluster and the 2nd node has not Central Management enabled. At the moment I don't want to make a fail over…

Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Sophos Central Registration…

Hi, Is it possible that customer that have 20 firewalls managed on sophos central create template and apply to all firewalls. Is there any detail documentation about how that works? Regards,

Hello, Does anyone know if its possible in Sophos Central to create a custom admin role, say "AO Admin" and only allow them to administer members of the "AO" users group? Appreciate the help from anyone.

We have a client currently that is only connected with LAN. The client is reporting network changes the the firewall every few minutes and generates a new HB session. Causing many interruptins for the user. The client computer remains connected to the…

How to remove a non-existing endpoint from Sophos Firewall Control Center which shows the endpoint with "missing hearbeat" state 175 days ago. The endpoint was decomissioned and Sophos endpoint uninstalled and removed from Sophos Central about 6 months…

Hey guys. I would like to know if anyone knows or if there is any document that talks about the consumption of bandwidth that the Sophos firewall consumes for sending logs and reports to Sophos Central. I would like to know the average consumption…

is that something to worry about in the heartbeatd.log? This is logged quite frequently on our SFOS 19.0.1 box [2023-03-16 14:18:04.039Z] INFO EndpointStorage.cpp[32722]:110 endpoint_connectivity_cb - Connectivity changed for <xxxxxxxxxxxxxxxxxxx…

Hello, we have noticed a strange issue with Security Heartbeat. Devices often only gain access to the network several minutes after booting. The Heartbeat.log on the endpoint says that the connection initially failed. The heartbeatd.log on the firewall…

Sophos XG 19.5.0 GA When choosing Applications->Synchronized Application Control on the side menu, a warning pops up about enabling Synchronized application control. There is a bug that caused the window to not be sized properly.

Hi everybody, We're experiencing a strange issue on a Sophos XGS 3300 SFOS 19.1 HA enabled. The IT manager from the company who owns the firewall deleted the fw from their Central tenant as the log email said the device wasn't checking in since…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Topology Head Office Central…

Ola! Hoje tenho 400 firewall para gerência, tenho 24 técnicos: alguns podem ter acessos a certas coisas, outros não, gostaria de saber se existe alguma solução onde eu consiga formalizar o acesso de cada grupo e o firewall replica nos outros, sem precise…