• remove items from user portal

    LHerzog
    LHerzog
    Is it still true that we cannot remove unwanted items from the user portal like email in v20? remove "email" menu item from end user portal I wonder how many users create allow and block lists while we do not use that feature and when they only need…
    • 7 months ago
    • Sophos Firewall
    • Discussions
  • Can't download SSL VPN Config file: Failed to download file

    Admin HTM
    Admin HTM
    I can't download any user's SSL VPN config file: I checked a lot of topics regarding this issue, however, no solution yet. I have checked the /tmp folder, diskspace is not filled up I replaced the appliance cert, no solution Any thoughts on…
    • Answered
    • 7 months ago
    • Sophos Firewall
    • Discussions
  • Zugriff auf das User Portal durch den VPN Tunnel

    TobiasSchubert
    TobiasSchubert
    Hallo, wir haben zwei Sophos durch einen SSL-VPN Tunnel verbunden. Ich möchte gern durch diesen Tunnel auf das User-Portal zugreifen. Die Pakete kommen auch dort an, aber laut trace gibt es einen Verstoß gegen die ACL: Violation; Local_ACL Lt…
    • Answered
    • 8 months ago
    • Sophos Firewall
    • German Forum
  • Nothing happens when typing in credentials for User Portal

    Louis Havenga
    Louis Havenga
    Good day Members, i Trust you are well. We recently have more and more issues where nothing happens when some users type their credentials in the user portal. It does not give and error or any issue just looks like its reloading the page. However with…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Limiting views in the user portal for clientless users

    Anthony Anderson
    Anthony Anderson
    Thanks for your help in advance. I have setup clientless access for a vendor of ours. It is an RDP connection to an internal host. Everything works fine with that. The problem is, we want a page that just has the link to the clientless service and…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Support Request For API Documentation (Generate Voucher Codes)

    IT Unit
    IT Unit
    Dear Sir, In our hospital, we provide the internet access to inpatient by using Sophos Hotspot using vouchers. We create vouchers in user portal manually. But, we want to generate from EMR software using api. I can't find any api documentation regarding…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Log in VPN IPSec Client without log in user portal

    Juan Santos
    Juan Santos
    I have an environment that utilizes the Sophos IPSec Client VPN, and the firewall where the VPN is configured is integrated with my AD. Users authenticate through the LDAP port. Currently, when I create new users, they are required to log in to the user…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • CAPTCHA on Admin Portal from VPN?

    Quallensaft
    Quallensaft
    Is is normal that there is a CAPTCHA on the Admin Portal when incomming from (trusted) VPN Zone? SSL VPN Config: " Use as default gateway" is enabled + added the internal IP of the Firewall to the " Permitted network resources"
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Download SSL VPN client for users on radius server.

    Luis Val Arribas
    Luis Val Arribas
    Hi all: I have a problem connecting the SSL VPN client. The users are on a radius server, when I access the user portal with the username and password created on the radius server is validated correctly but I do not have the option to download the VPN…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Users: setup,operator,recovery,manager,temp

    Christian Garcia N
    Christian Garcia N
    We have conducted a security analysis of a company's infrastructure and obtained the passwords of the following XG users. Now I have the following questions: 1st - Can the password of these users be changed to more secure ones? 2nd - Can they…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • React Version 0.12.2 on Portals

    Thomas_XG
    Thomas_XG
    Hi, I refer to this post about React Version on the portals ( NC-31955) - are there any news if it is or when it will be fixed? React Version 0.12.2 on Portals - Discussions - Sophos Firewall - Sophos Community
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • User portal listen to multiple interfaces

    autinerd
    autinerd
    Hello, I am using a Sophos XG firewall (Version 19.5) and I have 2 WAN interfaces on that (1 active, 1 backup in the WAN link manager). To have the backup line not unused, we use it for SSL VPN (which works without problems). The problem is, that the…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect - Does the User Portal have to be on the WAN interface for it to work?

    ptho
    ptho
    As title suggests - we noticed that Sophos Connect only seems to work if the User Portal is enabled on the WAN interface. This raises a point though > with MFA enabled this should be secure, however for people who were yet to setup MFA, would they…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Captcha for User Portal not working

    somename
    somename
    Hi, I have several firewalls on which no captcha is displayed in the user portal, although it is configured. Traffic is coming from zone WAN. console> system captcha-authentication-vpn show Captcha authentication status on the VPN zone: Webadmin console…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Not Turn Off User Portal

    nnyu
    nnyu
    On my Sophos firewall, wan still appears to be open even though I have closed the user portal in the wan section under device access. please help. only sslvpn is on in wan
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • I cannot create a user or log in to the user portal.

    Emanuel Borda
    Emanuel Borda
    Hi, I am trying to create a user to download the configuration files for the Sophos vpn client and I can't. I already have the vpn configured in the firewall but it won't let me create a user or enter the portal for users. I already have the vpn configured…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Users must accept the terms of use / Maximum 1024 characters

    Chriz
    Chriz
    Hello, we need more space in the text field for our disclaimer in the guest wlan voucher. We need at least 10000 characters. Can you please pass this to programming or tell me how to enter more characters?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG310 User portal is down. Also SSL VPN, but it looks fine in local.

    Marcus Xia
    Marcus Xia
    Any suggestion? It looks like web service is down.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Allow SSL VPN (Remote Access) User portal (And other Sophos ACL Services) for specif user

    Simplified Sam
    Simplified Sam
    So most users using the remote access vpn. My thought was now, create new ssl vpn profile and give seperate "vpn zone", and allow under Administration>Device Access the Userportal. But no, you cant. Is there anyway to make this happen for single…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Nice Bug on XG/XGS with non-standard port for User-Portal Access

    PhilippRusch
    PhilippRusch
    Hello,MR I think I found a nice bug on Sophos firewall (XG/XGS) Version 19.0 and 19.0.1 As soon as you change the port for "User portal access" from default = 443 to something else, you can access it from any zone, no matter what you checked under…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect and delivery of configuration via User Portal

    JasP
    JasP
    This is a follow up to https://community.sophos.com/sophos-xg-firewall/f/discussions/136595/new-code-injection-vulnerability-in-the-user-portal-and-webadmin-of-sophos-firewall Can Sophos make available the ability to download SSL VPN client configurations…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall / User Portal Customization

    Stefan Lambert
    Stefan Lambert
    Hello, is there a way to customise the "User Portal"? In the first place I am interested in removing or adding categories like Download Client Email Internet usage etc It would be great if this can be managed by group membership. …
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall - Unable to Download SSL VPN Client/Config via User Portal

    ptho
    ptho
    Hi Sophos Community, As the title suggests, when users login to the User Portal and attempt to download the SSL VPN Client and config for Windows the download just does not start. No reaction on the browser that I can see. I've searched online…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • React Version 0.12.2 on Portals

    Thomas_XG
    Thomas_XG
    Hi, we had recently a customer with a penetration test - on the summary was a point listed with an outdated version of react (0.12.2). I saw another thread that there was an update planed with NC-31955. Can someone say if this is already updated or…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • website acess error userportal

    sansao machiana
    sansao machiana
    greetings help I have an XG 230 firewall it works normally to access other sites. but when I try to access my site EX: http://www.funae.co.mz internally it always takes me to the user portal. but outside the network we can access. the Site is hosted…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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