Setup Sophos Firewall Home edition, booted and needed to change WAN interface from default DHCP to Static IP (due to ISP). I must have missed a step as devices on my home network can get out to the internet. -- i.e. my PC I'm typing this up on is inside…

Hi, I had install SFOS on my own old PC for some time, but did not connect /join Sophos Central after more then 30 days. I was trying out DNS protection after watching this video from Sophos Techvids: https://techvids.sophos.com/watch/YKKJiTqRndLS1eKRKsdJqe…

Hi, How can I change the Device Registration Details ? Is possible to change the details, after I have done registration? Thank you.

Hello Everyone, We took on the network of one of our company branches. We are managing a Sophos firewall that was registered in the name of the seller. The problem is, we can't reach this seller, and I can't open a ticket because my information doesn…

I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。

Community, hi guys, im new to sophos and im just starting my journey using it and encountered this error when im trying to register the sophos xg home edition. Im not sure what could be causing this issue. Im pretty sure its not internet connection…

hi am looking to see our XG310 I have factory reset it but its still coming up with our name on it any way to remove this . Thanks

We are trying to configure sophos access points APX 530, the access points we have accepted them.. after initial configuration they remain inactive

Hallo ich habe ein Problem beim registrieren eines AP55c. Und zwar endet die Registrierung mit timeout. Wr bekommt von der Fritzbox auch eine IP zugewiesen. Die Diagnose meldet den AP als erkannt und das die Firmware auf 2.3.4-5 aktualisiert wurde…

I am wondering if anyone can assist me with the registration of my device XG125W . When I try to register /claim the firewall using the serial number of the device , I receive one of two error 's . Error 1 , Licensing ,Ficewall licenses , Claim firewall…

Hello, I have recently bought an used Sophos XG Firewall and im not able to change the registrant and therefore activate my license. i tryd to get ahold of the old owner but the company ignores my calls and doesnt answer my mails. Does anyone…

Sophos will no longer assist with transferring ownership of used firewalls purchased from ebay without original owner being able to sign transfer form.

Hello everyone, i've already opened a case with Sophos, but since this is really urgent and they don't seem to have a solution yet, i thought i'd also post my issue here. I'm setting up a new XGS87 for a customer, which i've done like a hundred times…

I'm experiencing difficulties registering the Sophos model XGS116. This firewall has already been claimed in Sophos Central. When I attempt to click "Continue" after connecting to the internet, the page simply keeps loading and then returns to the same…

Having issue registering firewall, guides show to clear certs, but im getting a notice saying the touch is not a valid command. Clear certs post Sophos Firewall: Purging expired certs from Sophos Firewall Rest certs post Registration loop thanks…

Hello! I am Lubomir Shumanov from Bulgaria. I am an IT support of 103 school in Sofia. Previous IT was installed Sophos XG 125 with an email which I could not access. I have user and pass for XG 125 device, but I could no register it with my Sophos account…

One of the XG115W firewalls lost connection to Sophos Central some time ago, rebooting device did not solve the issue so I've tried to remove and re-add the device to Sophos central. Whether I try OTP or user/password it errors. Now the button is not…

Hi, Can you please help. I am getting this error while setting up new firewall A background process is taking longer than expected. Please check back in a few minutes. Getting this error while adding firewall in Sophos central.

Hi How to get the subscription activated on a XG Firewall based on intel hardware. I was in mySophos - Network Protection - Register Device trying to active following serial C01001x xxxxxx And get this error: ---------------------------------…

Hello Sophos User, I downloaded the SFOS Home user version SW-19.5.1_MR-1-278.iso and got a license (per email). Installation on a Sophos XG106w successful done. Loged in the Web interface and configured the LAN and WAN Port successful. I have access…

Hello, I have 2 problems: 1: I can't connect to support.sophos.com, but i've create an account and i've recieve an e-mail for notifiy the approuval. 2: When i tried to register my XGS2300 with my Sophos ID and i've got this message : Can…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

So I run a pair of SG230s I got off Ebay 4 years ago in HA using home edition using XG Home edition. Works great but one of the devices hard drive died a few months ago. I have a replacement SG230 I pulled off the shelf last weekend, installed latest…

Hi, I have a brand new XG 86 firewall and would like to register it before configuring it. When i go to Firewall Management and then click on Add your firewall, i'm asked to choose if it's a new firewall or if it's already configured. I choose to add…