Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself? If so, how? I look forward to your responses…

Hallo ihr lieben, vielleicht hat jemand einen Rat für mich. Bis her haben wir eine Arzt-Praxis betreut, die eine Nebenbetriebsstätte hatte. Am Hauptstandort ist eine Sophos 107, die Nebenbetriebsstätte hatte eine SD-RED20. Die beiden Praxen teilen sich…

Hi, We have a RED 20 device that we recently purchased as a test device before looking to set multiple up across different sites, however we have found that our organisation's manual proxy blocks any internet access to anything not included in the proxy…

Hallo, ich betreibe ein Netzwerk mit 2 Standorten mit folgender Konstellation: Am Standort 1 befindet sich eine Sophos XG210, am Standort 2 eine Sophos SD-RED 60. - VLAN_LAN mit VLAN-ID 1010 - Bridge_LAN mit den Schnittstellen VLAN_LAN und Port1…

Hallo, wir implementieren derzeit eine Sophos XGS 3300 und die dazugehörigen RED 20 mit WLAN-Modul und zusätzlichen APX. Wir stellen derzeit erhebliche Perfomance Probleme im Bereich WLAN fest. Folgendes Testszenario: FritzBox mit 5G - > RED 20…

Hello together, we have a use case at a customer and want to offer him RED60 and XGS126. This is the planning location outside central office --------------------------------------------------------------------------------------------------------…

Hallo zusammen, Ich möchte folgende Konstellation erreichen: Sophos XG210 in der Hauptstelle und eine RED60 in einer Aussenstelle. Darüber möchte ich 4 Netzwerke verbinden. Port 1 LAN 1 IP 172.16.16.1 VLAN 1010 untaged RED Port 1 Port 4 LAN…

Hi there, I've got a SD RED 20 with integrated wifi module, which was connected to a Firewall in Germany before. I set up a new RED config and shipped the Box to our branch in the USA. The Firewalls in USA and Germany are connected through IPSEC-Tunnel…

Hallo, leider finde ich in den Doku keine eindeutige Beschreibung. Wenn ich zu einer Sophos hinter einer Firewall eine RED verbinden möchte: Welche Ports braucht die Sophos nach außen? Benötigt die Sophos Port-Weiterleitungen (Erreichbarkeit aus…

Hi, I read about all red modes but could not find a way to let the network behind RED Devices use the internet from their local internet gateway but take the web filter policy from the Firewall. Is it possible? Thanks.

Community, 50 branch sites that we want to deploy red devices to connect to HQ and route all traffic to HQ for content filtering, HQ LAN resource access, and internet breakout, Bandwidth for all branch sites: 10 - 30Mbps Bandwidth at HQ: 100 to…

Hello, good day, I hope you can help me, I have the following problem. We have an XG230 that manages 10 RED15W, 1 RED50, and 3 SD-RED60, along with this firewall (XG230) a Fortinet brand firewall was implemented, but it is expected that both firewalls…

Hello Sophos Community, I am a Sophos beginner and have questions regarding the options for site connection via REDs or site-to-site VPN, as I have no practical experience here. What are my requirements? The idea is to connect 3 locations, whereby…

Liebes Forum, ich habe heute eine neue SD 20 installiert und bekomme keine Verbindung. Die SD-20 meldet sich kurz bei FIrewall und die SD-20 versucht dann ein Firmware-Update. Dies erkennt man an den LED's der SD-20. In diesem Zustand hängt die RED…

At our main site we have two Sophos XGS3100 in a highly available (active/passive) configuration. At a second site we have a single Sophos XGS 2100. On our Sophos XGS3100 we have a RED interface for a Sophos SD RED60 at a third site in a Standard…

Hello - I've been searching the community for something like this but have mostly found people talking about the 4g module for the SDRED or using a USB stick LTE connection. If we buy a 4g LTE router or modem that has an ethernet port for device connectivity…

Hello! Power outage for a few days and now 20 RED locked or quarantined. How can I unlock it? And how (I need exact instructions)?

Hello everyone, I have a central xgs 2100 firewall with 5 RED devices connected. When I am in one of the networks managed by a RED and I have to access the firewall's web admin, the connection to the web admin is excessively slow and impossible to use…

Last year or so ago we had a case regarding this issue. Once again a vendor conducted a friendly PCI scan on our public interfaces and send us a notice of Non-compliance. The robot scanner is seeing the self-signed appliance certificate on PORT 3400…

Hello, A customer is asking me for RED VPN specs: What protocol is used? VPN/IPSEC? SSL? If IPSEC, which IPSEC protocol is used? AH? ESP? Which mode? Transport? Tunnel? Which EAP authentication protocol? Is it mutual client/server authentication…

Hello, when I reset a Sophos RED. Which unlock code do I need to reintegrate the RED? Is it enough if I use the current one or do I have to use the 1st code? I think the current code is stored with the provisioning service. Is that correct?

I hope this will help save you some time. If you need to get diagnostic information from your Sophos RED device, this is what worked for me: Device: Sophos SD-RED20 1. Attach micro USB cable to RED com port (small port on the front of the RED).…

SD-RED20, connects via ethernet without issue to XGS. 4G module is for backup purposes, or disaster recovery. I have purchased the OEM Sophos 4G module with a Sierra wireless modem. I ordered a Sim card from Verizon and verified that even thought it…

Hi Sophos team The sophos SD-RED appliances have a limit of distance to be connected with a Sophos firewall? I mean if the firewall is the gateway for the sd-red traffic exist a max distance limit? Thanks for the answer and support. Regards…

Hallo zusammen, wir haben für einen Außenstandort eine Sophos RED SD 60 installiert und einen ZTE Router mit Telekom Datentarif (unbegrenzt, Business Mobil Data L müsste das sein ) gebucht. Zum Konfigurieren der hatte ich einen ADSL 16000 am WAN Port…