• Cannot Log in to User Portal After 2FA is Set Up

    JeffCooper
    JeffCooper
    Hi, I'm running some tests with 2FA. I got the app, QR code, and passcodes are being generated. They work when logging in to the VPN/ But when I try to go to the user portal, I get a username/pw/captcha prompt, but no 2FA passcode prompt. And when I…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to find all administrators in webadmin? (second try)

    Jiri Hadamek
    Jiri Hadamek
    I cannot determine "lost admins" - we have XG (SFOS 18.5.2 MR-2-Build380) In users console appears warning " Administrator accounts unprotected by multi-factor authentication: 8". But I cannot find such administrators. 2 ot them are missing. I went…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Admin login - Login failed (for GUI only)

    JasP
    JasP
    I can login to XG with my administrator account (which uses AD and DUO 2FA) but recently had an issue where I needed to use the admin account and found it didn't work. I don't usually use admin login so I'm not sure when this broke. The password is…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG User Portal One time password

    Kellen Salzman
    Kellen Salzman
    Hello I have been tasked with rolling out MFA and thus OTPs for all of my users when connecting to Sophos Connect/User Portal. I've sorted out how to have the one time password field show up for the Connect aspect, however I am curious if there is…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • DUO Authentication Help

    Kyle Hesser
    Kyle Hesser
    https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/124501/3-ways-to-setup-xg-18-with-duo-2fa Using this information, I followed the setup for DUO authentication for XG AD Server, DUO LDAP client and server, and it works. But, it seems…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Barcode for 2FA

    BerndFeist
    BerndFeist
    Hello, we think that we were able to access a users barcode for 2FA when he lost it (e.g. exchange of phone, lost phone, ...). Has this changed recently as we don't find it on XG ( SFOS 18.5.2 MR-2-Build380). Or is this only possible on Sophos SG Firewalls…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • MFA for SSL VPN but not for Captive Portal

    Levent Onen
    Levent Onen
    Hi, We have enabled MFA for our SSL VPN users, however that has meant that it has been enabled for the Captive Portal as well. We really do not want to have users authenticate to the captive portal with MFA, in fact we would really prefer an SSO solution…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Super admin disbaled.

    imranimi
    imranimi
    Hi, I had mistakenly disabled MFA for super admin, after that I cannot log in with the admin account on the web portal. but I am able to log in CLI mode. Please find below. I sync the authenticator and it says "timeoffset successfully retrieved" but…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos SFOS 18.5.2 - How to get MFA QR code

    Dennis Groppe
    Dennis Groppe
    Good morning, We updated all of our XG-firewalls to 18.5 MR2 two weeks ago. Now, I have to configure a new SSLVPN-User with MFA authentification. I already read here: https://community.sophos.com/sophos-xg-firewall/f/discussions/131468/sophos-firewall…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • where to get the QR code from the admin portal?

    Patrick Mendoza
    Patrick Mendoza
    Hey folks, in the sophos firewal admin, there used to be a section in the Authentication settings named "One-time password". From there, you can click on the "i" icon beside the user's name to get the QR code that they can scan. somehow this option has…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • View Users OTP code missing since firmware upgrade to 18.5.2

    Liam Evans
    Liam Evans
    Hello, since upgrading my XG230 firewalls to 18.5.2 I can no longer go to the MFA settings in the admin portal and retrieve end user MFA codes. Has this been removed or moved to another section in the XG?
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Token problem

    Gib GoDesk
    Gib GoDesk
    Hey guys. I have a strange problem, I was wondering if anyone else had this problem. We have configured Remote Access Ipsec with OTP. It works well, but for Andorid users there is a very high certainty of re-associating the token. We don't know…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Need help to configure MFA for SOPHOS Login with Google Authenticator

    Kripasindhu Ghosh
    Kripasindhu Ghosh
    Hi, Any one can help to configure MFA for SOPHOS XG firewall login using Google Authenticator. With regards, KS Ghosh
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • download SSL VPN Client missing

    Chicho
    Chicho
    Hi all i have a challange for you! i configured a SSL VPN as shown in this Video: https://techvids.sophos.com/watch/6DSCq37grC8pbB6jt9QhH9 now for testing i need to download the SSL VPN Client for Windows, but this is how it looks when i connect to…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • OTP / 2FA for built-in Admin User

    LHerzog
    LHerzog
    Hi, from this 4y old threat it seems, it is not possible to enable 2FA for the default admin user. https://community.sophos.com/sophos-xg-firewall/f/discussions/89815/2fa-for-admin-user-in-webadmin-logon is that still correct?
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • OTP / 2FA "Sophos SF0" issue with multiple XG Firewalls on Reiner SCT G1

    LHerzog
    LHerzog
    Hi, we're evaluating hardware Tokens from Reiner SCT, quite commonly used in Germany. OTP or 2FA is working fine with Sophos XG as long as you only have one Firewall. Because the QR code is identified as name "Sophos SF0", whatever this means, if…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • OTP enabled - user can no longer login to userportal

    LHerzog
    LHerzog
    at a remote location I tested with OTP today on a XG106 SFOS 18.0.6 MR-6-Build655 first tested with domain user which was not working as described below. then tested with local user on XG which did not work either. 1. confirmed, I can login to userportal…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG MFA manual deployment problem

    mmarquez
    mmarquez
    We have been using the above setup for Sophos MFA for months without issue. When a user needs to be set up on MFA, we generate a token for them and send them the QR code to scan into their app. We have done this to avoid any unauthorized setups of MFA…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Provide OTP One-Time Passwords in advance for users without access to Sophos Authenticator

    Moltron5k
    Moltron5k
    We're enabling OTP for VPN access, and there's a group of user who either don't have access to Google / Sophos Authenticator or refuse to use it for - reasons. It seemed that I could go into their token properties, click the plus button and get some codes…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos L2tp, PPTP two Factor Authentication

    Ajinkya Chandgude
    Ajinkya Chandgude
    Hello Sophos, Is there MFA feature available for L2TP,PPTP ?? Thanks, Ajinkya
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 2FA for Certain Users

    Jace Garza
    Jace Garza
    How do you configure Sophos XG 2FA for all applications such as: 1. WebAdmin 2. User Portal 3. SSL VPN 4. Sophos Connect only for select users, not all of them. All tutorials show how to do for all. I tried only my user in the setup but when…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall v18 MFA OTP SSL VPN third party authenticator not working

    djb-sophos
    djb-sophos
    https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/concepts/OneTimePassword.html " Passcodes are generated by Sophos Authenticator or any third-party authenticator on a mobile device or tablet..." https://docs.sophos…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect Client OTP authentification failed

    Ben@Network
    Ben@Network
    Hello Community, I try to setup the Connect Client with OTP. If I use only Username and Password for authentication everything works fine. Now I generated an OTP Token for the Sophos Authenticator App and tested it on WebAdmin with “OTP time-offset…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Hide MFA QR Code

    J.Janssens
    J.Janssens
    I make an attempt at posting the most trivial question on these forums ever: where is the option hidden to hide the 2FA QR code after a successful logon? On SGs this is under Management/User Portal/Disable Portal Items, but I really can't find it on XGs…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • 2FA for SSL VPN XG 125 firewall

    Gurtej Singh1
    Gurtej Singh1
    Hi Team, I am trying to setup 2FA authentication in SSL VPN for all remote users to make VPN more secure and i have XG 125 Firewall. Please help
    • over 3 years ago
    • Sophos Firewall
    • Discussions
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