Do I need to worry about such messages in System Live Log? Time,Log comp,Status,Username,Message,Message ID, 2024-02-02 10:38:53,Central Management ,,,Failed to send firewall information from device to CM,17918, 2024-02-02 09:53:52,Central Management…

I need to know which of these files ( ctsyncd.log, applog.log, msync.log ) or another log shows me the communication between Sophos A and Sophos B (Active and Passive Ha Mode) about changes from active to passive firewall. How do I identify this in the…

Hello, I'm running an XG firewall in a home environment. Is there a way to turn off logging and reporting of web categories, web domains, applications etc that show up in the Reports? It's not needed and I'd rather not see it. Thanks.

Hello, I am using two XGS126 in HA. Firmware version is 20.0.0 GA-Build222 but the same applies to previous 19.5.3 MR-3-Build652. I am configuring a remote syslog server. Everything works as expected with UDP protocol, the receiver is a rsyslog service…

Hello Dear All, Good Day. I having issue at Custom logo configuration. I'm uploading a image on custom logo which is image size is 125x70 and the file type is png/jpg but the device is streching it. I couldn't find a solution on internet and this…

Hi How to get the SSL User Logs which will give the below information Log Date, Log time, Connected time (in min or hours), IP Accessed (Each access wise) Its quite urgent , reply is very much appreciated

Hi Report disk of XGS126 is full but I want to know which one of log items I selected before consumes more disks so I can reduce retention time for it. There's no such option in "Report settings->Data Management".

Hi, since a few days we have an new Sophos XGS2300 installed and had created some firewall-rules to log the traffic passing the firewall. They are currently set to allow the traffic but the goal is to find the wanted traffic and block the other. Now the…

Hello Would need to get statistics on how many calls are made to an HTTPS URL every day from an XG 210. How do I do this?

Greetings good afternoon community team I have a question In the log viewer I see blocked attempts to access some websites with Category "Sexually Explicit" I want to search for older logs but the log viewer only gives me data up to 2 days ago, I…

Hi, I have Sophos XG Firewall 115/116, 125/126. I need get user usage log from before ; - Access logs - Website logs - Application logs My solution need check some user usage website / app / source or destination between internal to external…

Dears, good morning, We are setting up a SIEM in the cloud and I am using the SOPHOS API to share the tool's logs. I have already configured API profiles such as reading and forensics and have not been successful. I have already made all the necessary…

Hello, How can I monitor the places users access the internet, how long they spend in these places, and how much data they exchange on the Sophos XGS2300 device?

Hi all, there is a way to see list of my device, their traffic, their navigation, their hostname, etc? Non only dhcp clinet, even who has a static ip.

I desperately need to find a way to store logfiles from /log (/var/tslog) somewhere permanently. Although I'm already using SYSLOG as an external logging destination, I am missing lots of logging data that cannot be extracted from the GUI and isn't logged…

Hi everyone, one of our customers is experiencing a strange problem, the logs are saying that traffic is denied but well its working, so i guess its a problem with the loggin daemon? Here it says that the traffic is denied and the reasons are always…

Hi folks, what does the blue color mean in log viewer? Can't find it in the documentation. Regards Gero

Hello, How can I generate a custom report (like the one below) as a CSV (or any other structured data format) through the Firewall's API? (I would use the "Schedule" option to send this as an email attachment if it wasn't because only 50 max records…

Hallo zusammen, ich habe aktuell ein Fall, bei dem ich bei einer Sophos XG210 (SFOS 19.5.2 MR-2-Build624) herausfinden sollte, wer am 24.08. auf ein bestimmtes Gerät hinter einem SSL-S2S-VPN-Tunnel zugegriffen hat. Im Log-Viewer der Firewall geht…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Situation What to do Step1…

XGS4500 (SFOS 19.5.3 MR-3-Build652) The quarantine report appears to only show what has been received since the last report was sent. The subject line: Quarantine Digest (1 emails quarantined from 10 May 22 00:15 to 09 Sep 23 09:00) and the header state…

Dear Support We need your assistance on how to get a log from Sophos XGS Firewall 2100/3300. We need to know how or who reboot the firewall last time. Our XGS current firmware are : SFOS 19.5.0 and SFOS 19.5.2 MR-2-Build624 Regards Yousuf…

Hi folks, I have a question about the User Data Transfer Report, specifically the meaning of the "Used Time" column. The documentation describes this as " Used Time: Time used for data transfer." When I have run this report and filtered it to one particular…

Hallo zusammen Wir haben bei unserem Gerät unter Inaktiv einen Wert der mir doch etwas hoch erscheint. Kann man den verringern bzw. auf null bringen? Ist eine XGS136. LG Gian Duri

HI Folks! We were always able to see under Authentication - Users - View Usage the time ranges, when a user was connected with sslvpn or ipsec via sophos connect. Since we updated our cluster from 19.0.2 MR2 to 19.5.3 MR3 we can only see sslvpn usage…