Hi We try to deploy a new XGS via Light Touch. After setting up the config file on Central we uploaded the config file to a Fat32 USB stick. I am connected to the XGS via SCREEN using the provided USB to micro USB cable. The device simply boots into…

Hello, we have several Firewalls managed via Central. We wanted to update our Test firewall ( XGS107) to the new 19.5 os. Sadly, the Update doesn't work somehow. Central delivers that the update was successful, but it's still on 19.01. Manual upload…

I can't find any exact documentation on this. The first time I created a group with my first firewall, it the group seemed to adopt that firewall's ruleset and DNS setup without any prompt - it just did it. So, I've tried this again with a new group,…

Hello Sophos, Last week (01.22.22) Sophos issued a security advisory that included that to close the vulnerabilities should be updated to version SFOS 19.5 (our firewalls ran on SFOS 19.0.1). Since we always want to close security issues promptly, we…

Hello, I have to device XG 210 with HA and registered both in sophos central but now i have notification for lost connection for along time { sophos xg Last seen 9 hours ago }

First this seems to be a client issue, because I'm not getting reports of others being affected, but I have seen this happen with different clients over time with Sophos and the only resolution I've found so far has been to restart the computer. I'd…

[Is there really no Sophos Central User Forum? Just an API forum?] When you click to Acknowledge an Alert on Sophos Central (SC) for a Firewall that's being managed by SC, it disappears and there appears to be no way to retrieve it. The best I can do…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

Hi Guys, We use an XGS firewall with a parent proxy. Unfortunately, the registration in the Central Portal does not work as a result. Is it somehow possible to realize this? Best regards Marcel

Has anyone ever successfully managed to lite-touch provision an active-passive HA-pair using Sophos Central? Central says „ To add firewalls in an HA pair, enter both serial numbers (primary firewall first) separated by a comma. “ but adding two serial…

Why is it happening so often that you manage your firewalls and out of the blue you lose access to the machine and your browser shows: Diese Seite funktioniert nicht fw-sso.0101.fw.prod.hydra.sophos.com hat dich zu oft weitergeleitet. …

Dear community, today i made a terrible experience, a customer with a few clusters in Sophos Central, using policys deployed from sophos central. I added a Firewall Rule with a new IPHost Object to one appliance manuelly and wanted to export via api…

Hi, I'm a long time Sophos XG Home edition user, and loving it. I've recently signed up for Sophos Central which seems like a great product, but I'm a little confused as to if this product is free, and what other products are free within it. I've Googled…

Hello Community, I have the problem with the Sophos Central Sync that a TLS rule does not want to be synchronized. I always get the following error message: This error can be reproduced with complete every sync. For example, on a new firewall…

Hello, I have been getting the below errors when trying to register my firewall to Sophos Central: When using email + password: When using OTP: I have of course made sure that all of my details are correct, and that my own account is a…

Is there anyway of allowing us to open multiple firewalls at once. This would be so useful during troubleshooting, vpn builds, etc.

Hello Community, I have added a new XGS2100 (SFOS 19.0.1-365) to Sophos Central. When I move the firewall to a group, the synchronization of objects starts briefly and stops after a few seconds with the message "Error needs attention". On the firewall…

when trying to add a Sophos XG firewall to Sophos Central? I receive the Error ID: XG-00151 no Tracking Id, just displays ...

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Hi Community, After restoring the backup on the HA enabled appliance…

After problems with VI-19.0.0_GA.VMW-317.zip I deployed new SFV4C6 from VI-18.5.4_MR-4.VMW-418.zip, updated with VI-19.0.1_MR-1.VMW-365.sig, deregistered old SFV4C6 from Central, made a backup and stopped it and upload backup to new SFV4C6. I am repeatedly…

Hi, I have access to the Sophos Central Partner Dashboard. In here we had a couple templates created for Firewalls. We have one we deploy to all clients and one that is for testing. Recently, our Global policy is un-editable. The other we can edit no…

Hi, is there any maintanance on Sophos Central? We can´t see any of our more than 170 Firewalls in Central today. BR Gerd

Dears I facing problem to manage my firewall from Sophos central as error below The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview: Error, ADS server name already…

Hello Sophos, the new design in Sophos Central is partly very difficult to read, because the contrast is very low. The labels are displayed with a dark gray background and black or blue font, furthermore the columns of the firewall labels are very narrow…