Hello everyone, I have registered a new firewall in Sophos Central, just as I have done countless times before. However, with this firewall, I am facing the issue that I cannot access it. Every time I try, I get the following message: "FIREWALL SESSION…

I'm trying to setup a Central managed AP to a VLAN connected SSID to my Firewall. Pos A - If I'm connected directly to the Firewall with the AP, the AP can see and serve the internet to anyone connected to it. Pos B - If I'm connected through a…

Hi, I am exploring Sophos CENTRAL now with a bunch of XGS firewalls and Intercept-X installations and one thing that bothers me a lot is that firewalls in logs, alarms, events and such are all named by SERIAL NUMBER. Like in example below. It is really…

Hello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall is working with no issue, all services started. To…

Hey Folks, some of our XGS FWs have reported by mail, a new firmware update would be available for download/installation. Central instead isnt reporting anything, and still shows firewall is up to date. Even when i upload the firmware file manually…

Guten Morgen, ich habe bei mehreren XGS-Firewalls folgendes Problem festgestellt: Ich bereite die Firewalls über Zero-Touch-Deployment und USB-Stick vor. Nach einiger Zeit meldet sich die Firewall korrekt im Central an, und ich kann unsere Firewall…

I could not figure out the details about traffic matching critera and further filtering within firewall rules. Can someone clarify what will happen if you select "Match known users" and "Block clients with no heartbeat"? Will the rule block no heartbeat…

I tried to register a RMA firewall with SFOS 21 EAP after it has been claimed in Central. It did not work. Either Administration -> "Registration" failed also Sophos Central -> "Sophos Central registration" failed Live Log found: 1970…

I have 200+ firewalls that have been out there for quite a well and I've found a few which still have PPTP enabled from a different era. Staggering. For some reason, PPTP isn't in Central Partner firewall templates so can't disable there. Can't disable…

Setup Sophos Firewall Home edition, booted and needed to change WAN interface from default DHCP to Static IP (due to ISP). I must have missed a step as devices on my home network can get out to the internet. -- i.e. my PC I'm typing this up on is inside…

Our firewall rules with block clients with no HB and green HB only enabled, blocked this client today during the HB status on the firewall was reported as green. I cannot see a reason - any idea? I don't like to create special rules for this client. The…

Heartbeat is always a bit tricky here. As we have several rules with block clients with no HB, the impact off technical heartbeat issues is always high. Endpoints have the latest official Client versions from Central. Currently 2024.2.3.4.0 For…

Hello: I am trying to deploy a Sophos XGS 2100 for the first time using Zero Touch. The firewall is running Sophos (SFOS 20.0.2 MR-2-Build378). I have connected Port 2/WAN to our network and done the configuration on Sophos Central. It has been showing…

Hi there, as Sophos Status page is not showing any issues: starting on saturday i've seen multiple customers with multiple Firewalls getting "Firewall has not connected to Sophos Central" -Notifications. Affecting different ISPs. I've seen reports…

Hello, we wanted to start using the Central Firewall Templates. We created a few Rules and added a customer with 5 or 6 Firewalls into the Rule. Central shows us the Customer has 0 Firewalls and so the Rules will not be applied. Anyone else…

Hello Sophos-Team, is this maybe in the works were we can have a Central - Content Filter Setting - for all Products. Because troubleshooting ATM is kind of meh... if you use all protections at once. Sophos Endpoint-Protection -> Sophos XGS Firewall…

I have a template that is failing to apply to ONE firewall. It applies to the other SIX firewalls without any problems. Ok. Great. Let's go see what the issue is. So I click "retry" and it just fails again. Anyone know how can I find…

A Sophos Firewall XGS116 is online on the customer's side. But when I look at the Sophos Central side it says the firewall is offline. I already rebooted the firewall and upgrade the firmware to SFOS 20.0.2 MR-2-Build378. But still it stays offline…

Hello Good Day for every one i need to remove licenses to old device but i cant do this look to photo in attached

Hi, I've set up a new and fresh XGS116 and add it to receive a ZeroTouch config from the central, however I'm seeing all kinds of errors regarding access denied, I don't know what to do anymore. The firewall has been added to the central with the correct…

Is it possible to edit the "Blocked" URL group for a "Group" of firewalls in Sophos Central? It's grayed out in my firewall groups. Randy

Hello, We sometimes receive the message that the firewall has lost the connection to Sophos Central, although the connection still exists and the firewall can also be reached via Sophos Central. What could be the reason for this? Thank You!

Hi, we want to use SynchronizedUser ID Auth, but we are stuck, the users are not being created on the Firewall. Is there an advice for troubleshooting? How to proceed? How can I get an idea, where the root cause could be? I already read through…

We have several Sophos Firewalls, and most of them are showing correct Synchronized Security information in Sophos Central. For Example: Two of these firewalls above aren't showing any data about Applications or endpoints. I've checked the firewalls…