Hello, I am having trouble with scheduling reports and getting PDF's. We have Firewall reporting license Advanced + Extreme and the license is applied. I can not schedule reports or get pdf's see the red error messages in the lower right every time…

Hi, Recently I have registered my Sophos XG to Sophos Central and I am receiving the following message on the top of both the Sophos dashboard. Kindly advise.

Hi, I have a brand new XG 86 firewall and would like to register it before configuring it. When i go to Firewall Management and then click on Add your firewall, i'm asked to choose if it's a new firewall or if it's already configured. I choose to add…

We are creating firewall rules on Central for a series of firewalls. All the firewalls in the group are brand new XGS running 18.5.1-326 Still in every firewall rule we create in Central , there is the activated option " Do not apply this migrated…

I added my Sophos FW yesterday to Sophos Central. I got an email in the morning that the firewall lost connection to SC and I checked the logs and I found 3 services that have stopped. I unregister the device with Sophos central and then tried to re add…

Central seems to initiate processing of every individual object in a firewall rule each time a rule modification is made from policy. Given an example where one new ip or fqdn object is created and added to the destinations in an existing firewall allow…

Don't know whether this post is in the right place, or whether it needs to be in the Central Community Forum I'm trying to configure a Hotspot for Guest Wireless over Sophos Central for a bunch of XG/XGS Firewalls On the same Central Policy level…

Dear Support , Cannot connect device from Sophos Central help me this problem . Best Regards,

Does anyone know if I add existing firewalls to a Sophos Central Firewall group does this affect any configuration data? Just trying to add these firewalls to a group for management.

Checking if someone has ever seen this issue ? We have some firewalls that are not properly importing web categories defined via Central. Web category gets created correctly on the firewalls but only creates a single entry. Are there any logs I…

Hello, I am trying to register for Sophos Central synchronization again, but it keeps giving me the error of "Temporary error while accessing Sophos Central, please try again". In the past this Sophos XG 115 had already been successfully registered and…

Hi folks, I'm trying to register a XG firewall (v18.0.5) to the Sophos Central but it doesn't work and no errors appear on the webadmin Central Synchronization page... Looking at sophos-central.log I found three failed attempts to connect to the Sophos…

Hi Currently we manage some XG's vis Sophos XG Firewall Manager, but most of the time people log on the XG devices themselves and make the changes. We only have some config set on XG Firewall manager. We are looking to move to Sophos Central as we…

Good Morning all, When I deployed my XG firewalls, I did not use FW Management Groups. So now I have multiple FW's will their own policies and settings. I want to move to management groups, but I am unsure on how this would affect my existing policies…

We have just updated two different firewall XG135 and XG220 to v18MR5 . After the update The access to the firewall console by the Sophos Central Admin was ok. After , I assume this can be the trigger, I have enabled on both to send the reporting…

While examining the Firewall logs, I find allmost all (95%+) requests to https:// mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com / are getting response codes 502 Bad Gateway from the webserver. Some get 500 and only very few get 200. Why is…

I've rebooted the device several times, removed it from the policy group, and generally done everything I can think of to get it fixed, but we've got one firewall that seems to be reporting the wrong version number to Sophos Central. It doesn't seem…

Sophos Support today told me, they wanted but cannot enable fwcm-heartbeatd debug logging. The service is at status: UNREGISTERED service fwcm-heartbeatd:debug -ds nosync 500 Opcode Failed From https://docs.sophos.com/nsg/sophos-firewall/18.0/Help…

Hi folks, any reason why CM went off line for about 45 minutes? My XG shows failed attempts every 5 minutes for about 45 minutes. The XG was online with DDNS updates and user activity the entire time. In

Hello Community, I have tried to visualize my XG106 in Sophos Central. The appliance is shown up in the web interface but cannot be managed. When entering the appliance Web Interface, I get some HTML code displayed where I can at least identify license…

ich habe 3 Firewalls mit SFOS 18.0.5 MR5 und verwalte diese über Sophos Central. Nun wollte ich die Konfiguration einer Firewall beim Erstellen einer neuen Gruppe importieren. Diese Schlug jedoch fehl mit folgendem Hinweisen: Was kann ich hier tun…

Dear Comminity, we have a Firewall manager SFMV15 (SFMOS 17.1.5 MR-5) and now we are planning to move to the Central Management. Is there any metod or tool that can help in order to move the configurations from the SFM to the new Central Management…

Hello, I have an XG virtual appliance in my testlab with configured central synchronisation to my Sophos central account. So far its working and I can manage my firewall rules from the sophos central management that are synchronisized to my virtual…

Backup for the firewalls are being scheduled in Sophos Central and there are a few firewalls that have not been backed up. The firmware used is 18.0.3 MR-3. There are 16 in total and three are not backing up properly, one in particular was it backed up…

Hi, I am setting up some XG firewalls that are integrated in central. What is the best way to transfer parts of the configurations from one firewall to the other? I am thinking of some templates regarding host and network definitions, policy definitions…