• Upgrade to 19.5 caused a DNS issue

    Jimmy10
    Jimmy10
    Hi, I have recently tried to upgrade one of our Sophos XG430 to 19.5 from SFOS 19.0.1 MR-1-Build365 but had to immediately roll it back due to issues. The issues were that we could no longer browse to other network devices via DNS name, we have to…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XG firewall stuck at "A new firmware "Firmware version" is available"

    Paul Gonzaga
    Paul Gonzaga
    When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options. How do I escape that screen?
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Can't update from SFOS 19.0.1 MR-1-Build365

    Angelone
    Angelone
    I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Update backup schedule settings failed

    Tom-
    Tom-
    Hello, I cannot change Encryption password for local backup. tailf /log/applog.log /log/validationError.log ==> /log/applog.log <== Feb 06 19:24:38Z apiInterface:: Deleting Entity and Event for legacy mode base operation Feb 06 19:24:38Z Request type…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XGS2300 - Update from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.1 MR1-Build365 failed

    EdiH
    EdiH
    We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XG KVM wont update/upgrade

    Felix Dören
    Felix Dören
    Hello everyone, i have an virtualised Sophos xg with 4 cores and 6gb of ram. I saw that the version 19.5 is out now. Im on Version 19.1, i checked for new updates but get the massage no updates available. Then i tried to download the newest Version…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • TAR import fails

    rfcat_vk
    rfcat_vk
    Hi folks, I have read the various articles any getting any closer to a solution. https://community.sophos.com/sophos-xg-firewall/f/discussions/136793/export-edit-import-selective-configuration I have created a new tar file after editing the exported…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XG106 v18.5 / v19.0 not sending out status mails (built-in mail server) AND dead Email General Settings GUI Tab

    MBue
    MBue
    Hi all, I have some weird behavior from my XG106. Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) Didn’t really bother me, cause Sophos…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Importing config take a too much long time

    Couribel
    Couribel
    Hello, I'm new in Sophos. I need to install back a previously removed (2 years ago) XG106. The active FW (#2) was v17.5.13 MR13 The other FW (#1) was v15.5.12 MR12. I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • XG 125 - can't update second firmware to SFOS 19.5.0 GA-Build197

    Francesco Marciello
    Francesco Marciello
    Hello Following situation: I can update the first firmware (to 19.5.0 GA-Build197). But when I want to update the second firmware to 19.5 as well (from SFOS 19.0.0 GA-Build317), I get the following error: "New firmware could not be uploaded. Please…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • No Internet After Update

    Benjamin Adovasio
    Benjamin Adovasio
    Hi everyone, I have a bit of a situation here. Yesterday evening I tried updating my Sophos XG VM from SFOS 19.0.1 MR-1-Build365 to SFOS 19.5.0 GA-Build197. A little while later (probably 20 minutes) I went into the firewall GUI and noticed it still…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG ISP changed and built-in email server to send Backup externally stopped working

    Paul Digby
    Paul Digby
    Title says it all really! This morning, the ISP changed (with a new external IP Address) and this evening, the xg backup did not send. What do I need to change to work again? Many thanks in advance.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Cannot upload 19.5 on XGS 126

    AlexanderPoettinger
    AlexanderPoettinger
    I've tried today to upload 19.5 to two XG 126 firewalls. Both don't accept the fimrware. Upload works, file validation works but applying the firmware does not work. Both firewalls run 19.0.1-365. Both have been restarted.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG 210 Manual Firmware Update

    Jim Vaden
    Jim Vaden
    Have an XG210 that I'm going to use for our active/passive HA. I don't have it connected to WAN; only connecting straight to it via port 4444 via laptop on LAN port. I've downloaded firmware version HW-19.0.1_MR-1.SF300-365.sig, which was the choice to…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG 19.5.0 Configuration restore failing

    dakster
    dakster
    Hi,, I am on XG 19.5.0 GA 197. When trying to restore a configuration save from either from 19.0.1 OR 19.5.0, I occasionally get a failure on the restore of the saved configuration (even when saved/restored to/from the same version). On a fresh build…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • v18.5 firmware

    Matthew Foody
    Matthew Foody
    Due to ongoing upgrade issues with one of our 310 XG's, we need to install the 18.5 firmware. Does anyone have a download location for any of the v18.5 releases? We have an open ticket with Sophos (well, it's been open for over 2 years now!!) so not holding…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • extracting password from XG configuration backup file

    LHerzog
    LHerzog
    I try to compare the admin password from config taken in 18.5.4 and the one that has been taken after the upgrade to 19.0.1. I have decrypted the backup file with openssl and now I'd like to find the password string - either encrypted or decrypted.…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Take Sophos Firewall backup through Ansible

    Nitesh Saini
    Nitesh Saini
    Hi Team, I want to take backup of Sophos Firewall using Ansible, So please tell me : 1) How to create connection between Sophos and Ansible. 2) How to create playbook and which module is use for take backup using ansible. Thanks for advance…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Restore to different XG using API - results

    rfcat_vk
    rfcat_vk
    Hi folks, yesterday I decided to see if what I suggested in another thread would work and that is to use the API export/import function for a restore. First fail was you still need to use the XG backup security key if you wish to performa full restore…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SOPHOS XG 230 BACKUP Encryption password

    Theo Vicel NTSIBA MFOURGA
    Theo Vicel NTSIBA MFOURGA
    Hello, I hope you are well. I have an XG230 (SFOS 19.0.0 GA-Build317). I want to convert save and applied to Fortigate via Forticonverter. It doesn't work because the backup is encrypted with a password. How can I get a backup in clear (without password…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Any update on NC-87666? (Settings export of DataManagement section.)

    Joshua Drost
    Joshua Drost
    Is there any update on bug NC-87666? I don't see it listed in the Sophos bug list, under the "Sophos Firewall" section, located here: https://docs.sophos.com/support/kil/index.html Here's a link to the old forum post on the matter: https://community…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XGS Backup and Restore - does it include licenses, and will SSL VPN Users need to re-download configs?

    Stephen Youngquist
    Stephen Youngquist
    I have a situation where I have an XGS 2100 on-hand for client A, but they don't need it installed right away. I have another XGS 2100 on order for client B, but it is not going to arrive in time for when they need it installed. I would like to setup…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Upgrade recommended ? from 18.5.2 to 19.x

    StefanS
    StefanS
    Hi there, We have a well working v18.5.2 in use here. We would need a recommendation to upgrade to v19.xx. Should this be done, if so, what should be considered when upgrading from v18.5.2 to v19.xx? Thanks for your help and hints. Thanks StefanS
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • What are "half" releases (x.5.x) compared to "regular" releases (x.0.x)?

    Joshua Drost
    Joshua Drost
    I'm just trying to get clarification on what constitutes a "full" number increase (v18 to v19, for example), versus a "half" increase (v19.0 to v19.5, for example). Trying to decide if we should be going forward with v19.0.x vs. v19.5.x. Is it just minor…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG125w> XG107w

    Paulo Cabrita
    Paulo Cabrita
    Hi all. I have to install a XG107w at the office and, somehow, export the configuration of the VPN part of a XG125w and import it. I need the same users and also avoid at all costs the installation of a new connection in the client side. I need…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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