• no live user are showing || user xxxx failed to login to firewall through AD.Local authentication Mechanism from 172.16.16.17 because wrong credentials.

    satyabrata bastia
    satyabrata bastia
    Hi, i implemented Stas in sophos and AD wmi pooling working also live user are showing in stas agent software but issue is sophos current activities no live user are showing when i checked in LOGS-authentication-user xxxx failed to login to firewall…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • logon type 10 - stas live users

    Fotit
    Fotit
    Hi all I don't know the type logon type is 10 !!? name\domain\ip client\ hour & date\logon type Best regards
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Hotspot Captive Portal - will it be extended?

    K-M
    K-M
    Hello, we are missing some features since our migration to Sophos. We put these as ideas in the portal which is now gone. Now nowbody knows what is suggested and there is no feedback, too. So as a question to the insiders: will the hotspot function…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • STAS ||| virtual implement.

    satyabrata bastia
    satyabrata bastia
    Hi, its possible to implement STAS in EVNG virtual device with 30 days License. Need to test virtual before we implement in production any command to check if a user login or logout because its Ip to user mapping. Thanks satya
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • client authentication agent

    kumaresh subramanian
    kumaresh subramanian
    Client Authentication Agent is not working in our office, i have upgraded all computers to Windows 11 Error it says You are not allowed to log in from this machine Kindly help us on this please Kumaresh St.Joseph's College of Commerce 9…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • New QR Code

    Wilson Natanauan
    Wilson Natanauan
    How do I generate a new QR Code for the users we have users who have been issued with a new Iphones , they have wiped out the old phones with the Sophos Authenticator App as a result , they cannot setup their Account to the new Phone because they…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Connect Client Provisioning Files with MFA enabled

    DavidSain
    DavidSain
    I setup a connect client with a provisioning file. Had Authentication to an AD server setup. When the user connects for their first time while using a provisioning file, it works beautifully. Now, enter MFA. Because most places want some extra security…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • MFA on web authentication

    Guilherme Silva1
    Guilherme Silva1
    I am using MFA for certain users, using it in Web Admin Console, SSL VPN and User portal in which there is no way to disable it. However I would not want to require MFA for web authentication, for example, an unknown user is directed to the web portal…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • WMI BLOCKED / STAS

    Bruno H Silva
    Bruno H Silva
    Dear colleagues! We are having problems connecting via STAS on newer versions of Windows. In Sophos Transparent Authentication Suite in WMI VERIFICATION, the workstation shows access denied. We even used the key below but it doesn't work anymore. Path…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • AD Authentication with STAS working but User firewall rules does not evaluate as authenticated

    IT_Chemes
    IT_Chemes
    I have two Domain controlers and on both installed STAS for twho Sophos XG HW appliance in HA active-pasive. After upgrade from 18.5.4 to 19.5.1 i have problem evaluating user rules. After upgrade i reinstall STAS to newwr vrsion on both DCs. I need reeneter…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Change OTP Name for authenticator apps

    JohnnyInc
    JohnnyInc
    Hello Sophos and everyone else, we are in the progress from switching all of the UTMs to XGSs at our customers. Unfortunately we are facing a little problem with the OTP implementation at XGS. At the (Google) Authenticator App we see the following…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Bug: SSH keys disappear when Admin has 2-Factor authentication enabled

    LHerzog
    LHerzog
    There may be a bug in SFOS regarding SSH keys. we noticed on 2 different SFOS firewalls, one XG430 (SFOS 19.0.1 MR-1-Build365) and one XGS136 (SFOS 19.5.1 MR-1-Build278) that SSH Keys you add here: after you have enabled Multi Factor Authentication…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Client Authentication Agent Operation

    Paul McGinnie
    Paul McGinnie
    Hi - I use the Authentication client for non domain joined machines onsite. I have a guest user who has a corporate machine which uses a VPN to his business network. Rather than create additional rules, I would like him to run the Authentication client…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • MAC-binding on captive portal authentication mechanism

    shahed alosta
    shahed alosta
    I have configured a captive portal for users authentication, for some purposes i have to bind each user with a specific MAC address, can any one help me Best regards
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XGs MFA authentication with push notifications

    Ignas Butrimas
    Ignas Butrimas
    Hello, maybe are some way to setup MFA auth with Azure AD MFA with push notifications? I mean when connect to Sophos XGs (User portal, Admin portal, VPN) in your phone pop-up window in you MS Authenticator app in the phone and you need only to allow…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Captive Portal

    Derreck+254
    Derreck+254
    Hello. My client wants to tweak the behavior of his organization's captive portal. Currently, some devices after gaining access to the Wi-Fi aren't being redirected to the captive portal page. I performed a reboot of the firewall and all users were…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Authenticator App Not In Play Store

    Charlie Wirth
    Charlie Wirth
    I cannot find the Sophos Authenticator app in the Android Play Store. It was there a couple months ago. Where can I find this app to install it on a cell phone?
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Network Agent Android

    Andreas Kossmann1
    Andreas Kossmann1
    Hi, i have a question. I have a Sophos Firewall at home. I have rules and Web Policys for special users, so i had installed the Sophos Network Agent on my smartphone. This is some time ago. Now i have a new rule. I need on other Android devices…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • sophos XG retaining authentication details on an existing ip address.log on to captive portal

    Don Osi
    Don Osi
    sophos XG retaining authentication details on an existing ip address.log on to captive portal If i log in for the first time and after i get back into the office for the second day and i am giving an IP address it uses the existing authentication details…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Captive portal

    Anesu Dangarembwa
    Anesu Dangarembwa
    Hi l have a XG 310 RUNNING V18.54. We have a captive portal issue .. when users try to access the captive portal link with the IP address , its showing the attached error
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall: Best practice for clientless user and fetch the usage report

    Vivek Jagad
    Vivek Jagad
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Step1: MAC binding in DHCP…
    • over 1 year ago
    • Sophos Firewall
    • Recommended Reads
  • CAA - Server is not thrustworty! MAC

    alex_germany
    alex_germany
    Whatever "thrustworty" is... my Server isnt Suddenly the CAA stopped working on our CEOs Macbook and he cant work anymore. Reinstalled etc but cant get it running. Got a time limit of "2 hours" then "sophos has to go" :/ Any tips for me?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Should clientless users be able to be assigned by MAC and not IP? (Looking towards IPv6)

    Wayne Folta
    Wayne Folta
    Would it be possible and would it be a good idea to add the capability for Clientless Users to be designated via MAC address rather than IP address? That is, in the IPv6 world. where a machine can have many concurrent and past (but not yet invalid) IP…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How does AC work?

    Memorycard
    Memorycard
    Hello everyone, I was curious about the way Authentication Client works. You remember previous version of that? (Cyberoam Generic Authentication Client)? In that version, clients where able to change the IP address of Cyberoam in the setting. So,…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • STAS authentication & CAA

    Fotit
    Fotit
    Hi all, I want to know if caa is more efficient than stas authentication? when to use caa and when to use stas ?what could be the difference between stas and CAA? Does CAA automatically require firewall integration with AD? Can we use stas authentication…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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