Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

Hi, I'm looking to automate our install of safeguard. We use Bitlocker with C/R as part of the SGN Client install, would anyone have the parameters to install C/R as part of the MSI ? Example: msiexec.exe <install_option> <path_to_package…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

After "successfully" cloning using Acronis TrueImage 2018 bootable media (sector by sector), the computer boots up to the SafeGuard screen which now reads: Workstation is locked! Perform Challenge/Response to unlock. Both the source drive and newly cloned…

When using the Challenge Response wizard from Safeguard Policy Editor 7.00.0.97 Having generated the key from the client I am trying to enter this into the wizard. When entering the last character in the second box the first two boxes (and their contents…

Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…