Hello, Could you tell me where I can find the command line options for SGFileEncWizard.exe? We have the follow statement in a batch file and we need to make a modification. CALL "C:\Program Files (x86)\Sophos\SafeGuard Enterprise\Client\SGFileEncWizard…

hi everybody. I have installed a client in Mac 10.12.1. I enabled ssl in IIS,and had tested it in Mac. also I have disabled ssl verify by command "sgfsadmin --disable-server-verify". In server tab, It shows company certificate rightly. But when…

We recently looked at a Geofencing report of our network and found a huge number (millions) of attempted connections from our workstations to a Singapore address of 168.63.242.221. On tracking one of the computers down and running a Netstat on it, we…

We are currently deploying automatic USB encryption across the organisation, however we have a select few devices we would like to add as an exception and not encrypt. One of these devices is a presentation unit which connects via USB and allows the…

We're using SGN File Encryption on network file shares, and after changing my domain password last week, I can't connect to the encrypted folder anymore from my MacBook Pro only. I can connect to other shared folders. And I can connect to the encrypted…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

Sorry if I missed this in one of the documents somewhere, or if this is common knowledge, but I just want to make sure it is completely possible to install SafeGuard Client on a computer already encrypted with BitLocker. I didn't see anything explicitly…

Hello everyone, I'm having an issue I hope you may be able to assist with. Since we have started using SafeGuard, some of my users have been having issues with saving Office files. As you may or may not know, when saving any kind of Office file, the…

Our user clients installed Safeguard Client ver. 8.00.0.251 with file encryption and data exchange features. and applied USB encryption policy as following. How to exclude some file types for encryption. (e.g. .xls, .ppt) Regards, Alan

Hi, I am a technician in IT at a university, and we're now implementing a new policy to use SafeGuard Encryption on all PCs and Macs. We have a number of computer labs with either laptops or desktops, and while we want the drives to be encrypted, we…

I have a laptop that is in use and after a few months of this laptop being deployed, it has started giving an error on login. The error is the following: Sophos SafeGuard Authentication Service is not running, no further action possible! We are…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Our organization maintains two domains; all of our computers are in one domain, and all of our users in the other. We use a GPO to direct Windows logon to default to the user domain. After installing SafeGuard Enterprise on endpoints, the Sophos logon…

After updating some clients from v7 to v8 SG Enterprise, several are seeing a red exclamation point on the icon. The client also stop receiving message pop-ups about the success/failure of server syncs. Additionally, some users are seeing a SG error…

Hello, We are going to deploy Safeguard Encryption v8 similar to https://community.sophos.com/products/safeguard-encryption/f/sophos-safeguard-products/90932/green-horn-i-want-to-set-up-file-encryption-only-for-specific-location-on-network-share-for…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

We've recently started deploying SafeGuard v8 to staff laptops, running Windows 7. Until now, we've used Windows Remote Assistance (msra.exe) extensively to assist staff at remote sites (funnily enough!) Since rolling out SafeGuard, we're unable…

Dear Sirs, I came a cross a notebook with full disk encryption, which poa is locked. Doing a post mortem analyse it seems that : C:\WINDOWS\SYSWOW64\BEFCSVCN.EXE and NT-AUTORITÄT\SYSTEM C:\PROGRAM FILES (X86)\SOPHOS\SAFEGUARD ENTERPRISE\CLIENT…

Hey everyone! I'm fairly new to Sophos and had a question that I think I know the answer to, but I want to make sure. I have a brand new employee running Windows 7 Professional SP1. We are using SafeGuard 8.0 with BitLocker. Her laptop is a Lenovo Thinkpad…

We have setup a lab where Windows 7 computers do not use POA but simply allow normal Windows domain login. Ideally all users who login would become SGN Windows users and after 10 users, the list gets cleared via the "Maximum number of SGN Windows users…

We are testing a Windows 10 Enterprise deployment with Safeguard 8 on a Lenovo X1 Yoga. The Bitlocker PIN works as expected and we can login normally without issue. However, when we pass through the Windows prompt with the fingerprint reader Safeguard…

Hi All, I'm new to the community and need a little help with properly setting up SGN 8 Enterprise GPO's for silent install. I've looked through many threads of the same/similar topic but all are not related SGN 8 or have no response/solution. I'd…

Good day all. I just installed SGN, and am using SafeGuard Management Center 8.00.2.16. I am trying to install full disk encryption, have watched the Sophos video https://www.youtube.com/watch?v=pzc_-ngUmgE and I seem to be missing an option (Mass Storage…

We are receiving this error when trying to perform initial BitLocker encryption after installing the agent and settings. I can only find reference to this error code in the SGN7 PDF located here: https://www.sophos.com/en-us/medialibrary/PDFs/documentation…