Dear all, We are facing a problem in saving the documents on desktop after installing Sophos, we noticed that any document (word, excel, etc.) cannot be saved normally, we need to save a copy from the document and then to re copy it in the needed location…

Hi Guys, After the upgrade from 7.0 to 8.0 I cannot edit policies. I tried new and existing but cannot edit any field and the toolbar buttons are greyed out? Any help would be appreciated. Thanks,

Does anyone know of the proper way of removing old machines from the database? We have over 100 machines which show last sync date was over a year ago and I would like to remove these machines. I found this article but it's super old does this still…

Hello, I've configured our Removable Media Encryption policy and it doesn't appear to be working. When a USB drive is plugged in, there are no prompts to encrypt and it is fully readable. I couldn't find what other settings need to be configured to…

The policies I have set work for Windows 7 and other Windows 10 Workgroup systems, but this system will not auto register it's username. Similar to this post https://community.sophos.com/products/safeguard-encryption/f/sophos-safeguard-products/9891/why…

After I installed Sophos on my Windows 10 laptop to use Bitlocker with a password, I noticed that my laptop has a TPM module installed that was disabled by default. I want to now use TPM instead of typing in a password upon startup of my system. Do…

Hello, I am trialing the SafeGuard Enterprise 8 software. Very simple policy structure to encrypt the HDDs of Windows 7 Pro Toughbooks. I've successfully installed the client side and encrypted the HDD. The test phase is complete and I want to return…

How can I let Terminal server users to access encrypted files? The client has a lot of remote users and uses terminal services. I'm wondering how to make it work with safeguard encryption since they can't access encrypted files without the safeguard client…

Hello, I am using Safeguard 8.00.0.251, and I've set up safeguard on my AD domain. Everything seems to be working properly, except that after a user logs in in its windows domain account, he gets a safeguard prompt asking for login. If I cancel…

Hello all, We recently began testing SGN 8. Thus far everything appears to be working correctly on the 3 test laptops we have deployed to, with one exception. When we leave it turned on without using it for 12- 24 hours the login screen becomes unresponsive…

Hello, i'm testing deployment of Safeguard in our Enviroment, i've troubles with a HP 820 G1, have the newest Bios version v1.39 installed and Safeguard 8.0 with POACFG_8_00.xml but as soon i reboot the machine i just get a black screen after the BIOS…

Hello, We are planning to upgrade Safeguard server from version 6.00.1.31 version to 8.x. Current setup having Windows 2003 server with Safeguard management on 6.00.1.31 version with Disk Encryption and Removable media encryption. I never tried…

Hi all I'm having a problem encrypting one of our laptops. I have installed all three packages; Prerequisite, Client setup and Client config. I have successfully contacted the SafeGuard server, synced and registered the user. When the laptop gets…

Hello, i have browsed through various manuals and searched in the forum but i still don't geit it right in our enviroment. i have Sophos Safeguard Enterprise Server 8.00.0.280 and now various test clients using SafeGuad Client 8.00.0.251 (newest i…

Hello, We are using Synchronized (Application Based) Encryption in SafeGuard v8 and have selected "Yes" to enable the Email add-in for Outlook under General Settings. Although we are using a 32-bit version of Outlook, the plugin and associated prompt…

Hi all, is there any option to pipe the SGNHWinfo output of several machines into ONE file? Does anyone have a VBS script for that as native SGNHWInfo.exe does not support any pipe command. Thx & BR Dan

I would like to upgrade my Safeguard 8.00.0.251 -> 8.00.0.280. The instructions say: "The new backend msi packages, SGNManagementCenter.msi, SGNServer.msi, and SGNWebHelpDesk.msi, can simply be installed on the system(s) that run the initial version…

Installing environment where customer will need a "managed" environment, systems that are imaged, prepped for deployment "anywhere" and will never reach back into the environment at HQ and check in, they will be forever out in the wild as "free range…

Hello Everybody, I'm having a rough time encrypting image files. I have Sophos SGN V 8.0, and I have a file encryption policy: In the template, I added paint, and with it, several image suffix like .jpg, .gif, .jpeg. The files are encrypting…

Every time I try to install the SafeGuard Enterprise Encryption Server 8.0, I get an info box that says to install IIS. This is a new Windows 2016 Standard server with all the IIS components installed.

Currently running Synchronized Encryption with SGN 8. I have ZixGateway email encryption in place already and that is my preferred email encryption method because of how common it is in my industry, and because it auto encrypts emails including those…

Hello, I'm trying to gain access to my boot driver, after receiving the error described in the following KB article: https://community.sophos.com/kb/de-de/112846 I followed the virtual client recovery procedure described in this document: https…

Hello Everybody, is it possible to add an expiration date to keys, or to the user sign on, in order to lock somebody that hasn't connected to the Safeguard Server in an established period of time? this will be for windows 8, 8.1 and 10. So the POA…

Hello, is there a way to have two different passwords for system boot up? We are trying to emulate the PIN input of Bitlocker+TPM solution with SafeGuard by using one password for POA, followed by normal Windows login for systems lacking a TPM.…

Hello, I'm sorry for this question, but I don't understand, how to deploy Safeguard in domain network. docs.sophos.com/.../index.htm In this article is written about msiexec keys such /qn and ADDLOCAL for installing safeguard silently with necessary…