We had a issue with a dell computer after the encryption was installed that was able to be fixed by the shift F6 hotfix. New issue is the same machine gets to the sophos logo, screen turns white then goes black with lines at the top of the screen. Any…

Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Hello, We installed SafeGuard Enterprise Client 7.0.2 on a Windows 10 client and we encrypted its Boot Volume using a Device Protection policy. The Bitlocker PIN was asked to user and the Bitlocker encryption has finished. However, we are unable…

Hallo, ich habe aktuell eine Testinstallation laufen. - Server 2008 R2 mit SafeGuard Enterprise - Windows 7 Client mit SGN Client Es besteht KEINE Domäne uns soll rein über WORKGROUP laufen. Die Richtlinien werden sauber übernommen und es funktioniert…

the situation: the client is windows 7 pro based, the connection to the server is fine and all rules are synchronised. the logo in the tray shows green so the transparent encryption should be activated. The network devices are showing a grey key with…

Is it possible to configure an installation package so that Data Exchange and File Encryption are already installed, instead of having to go back and enable those features on endpoints?

Hi, I have recently installed a Sophos Safeguard Enterprise server and have configured some policies. I am testing out File Encryption policies on a Mac laptop prior to rolling them out. I set-up a policy to encrypt all files in the users 'Documents…

We are using Sophos policy editor in our environment and it is working fine. Now we want to migrate it to new server so we want step by step documentation includes how can we migrate smoothly. Current environment: OS: Windows Server 2008 R2 Standard…

Hello, One of our end users is using a Dell Optiplex 790 with Version 7 of encryption. When using VGA only it loads fine and the POA screen but but when VGA and a display port to DVI cable is plugged in it loops continuously just before the OPA screen…

We have started rolling out Safeguard to the laptops in our facility and have been getting calls of machines blue screening after we encrypted them. So far the only common factor has been that they are HP EliteBook 840 models. Is here a know issue with…

We have recently gotten Sophos encryption working correctly with Windows 10. Encryption was pushed and we are able to change the Bitlocker password through the Sophos icon. Windows 7 had a splash Sophos screen that used Windows credentials and had the…

Hello, I am experiencing this issue while attempting an msiexec upgrade from 6.10 to 7.00.2.23. I am receiving the 1603 error. I just called support and they said sorry that we cannot assist you. I am stuck upgrading 35 machines. Property(S): Summary_Final…

Hello, I am trying to setup a policy to encrypt all Cloud storage (dropbox, google drive etc) for all the users of a client company. The aim is to use a single encryption key, not let the user choose it, but it seems not to be working. For encryption…

After installing the client and other required files I restarted the computer as required and now it come up to sgm401 invalid kernel system halted. I can not get past it

Hello I am installing Sophos Safeguard Version 7.0.2 on a Windows 10 laptop. This is my first as the rest of the environment is still at Windows 7. The install goes smoothly and the laptop talks to the Sophos server however does not begin encryption…

After deploying to a Windows 7 SP1 client, the machine shows up in Management Center, but there are no hard drives listed in it's details. The client was deployed with BitLocker as the encryption engine. Could it be that the hard drive is not supported…

We have Sophos Safeguard 7.0 installed and full drive encryption of our Windows 8.1 workstations is working fine We want to be encrypt any files written to USB sticks on some Windows 7.1 Pro workstations We have 100 Data Exchange Licenses. I have…

Is there any documentation for migrating SGN from a 32bit server to a 64bit server? I have a SGN 6.00.1 server installation on a 32bit Windows 2008 server with SQLExpress 2008 on it and would like to migrate the settings etc to a 64bit server. My…

I attempted to upgrade a 32-bit SGN 6.00.1 server to 7.x BEFORE realizing SGN 7 requires a 64Bit OS. Long story short the workstations will no longer communicate with the SGN server. I tried to restore the SafeGuard database (windows 2008 Server with…

Hello. I am dealing withe the following issue: - 1 Workstation (laptop) with Windows XP, Sophos SG version 6.00.1.31, as a SG Standalone configuration. - A user who has forgotton his Password, locked the worksation because he has extended the maximum…

I am attempting to use the Enterprise standalone installer to install Safeguard on a few laptops that I have that will not be able to touch the SGN Management server (at least at this time). I ran the preinstall, x64 client, and then the standalone config…

Hello -- A friend of mine was working on a word document -- save it on a usb drive -- he he went to open it on a different computer and the file would not open -- I got the usb drive and tried to open it on my computer and it also did not open -- word…

I have a lot of already encrypted FV2 Macs in my environment and many keys are imported to SafeGuard with sgdeadmin. The import process says successful, and the macs say "The system disk is encrypted and a centrally stored recovery key is available…

So, I booted my computer and before Windows started, there was Safeguard asking for password. I have never heard of this Safeguard so I have not personally installed it on my computer. The computer has been only in my own use, and I'd remember if I've…