We have an important file server running WS 2012 R2 which the Sophos Endpoint has stopped working on. So far, I've deactivated tamper protection in Sophos Central and tried to uninstall in Programs and Features. However the program does not understand…

Not started: SophosScanD

Hello fellow Sophos Users, my problem is, that old windows7 is not supported anymore. Therefore i made a new group for old pc's who will have no sophos in the future and also no internet access. Now I want to move those windows7 pc's in the new group…

Hi All, I’m looking into migrating our server estate from Sophos enterprise console into Sophos Central. I have setup the Sophos central migration tool and have attempted the migration of a test server into Central. When trying to migrate the server…

Hello, what is this with the chat function? 20 minutes waiting to get the chat startet, then 10 minutes no response from the agent and then HE probably feels offended by my sarcastic posting? D****k P (3.2.2021, 11:24:09): Hi L***, thanks for…

Hello, The button on Page https://support.sophos.com/support/s/filesubmission?language=en_US How to submit a SPAM sample is dead. I then reported a Pishing mail sample (is this SPAM?) as "Sample File" and received a mail, that I should send the…

Hi, I have a question about the Partner API GET tenants method described here https://developer.sophos.com/docs/partner-v1/1/routes/tenants/get Starting from januari 10th this year, the billingType attribute always returns null. GET https://api…

Hey Sophos, what is it all about with your (payed) support? 1. today I cannot login to my support portal. This seems to be a known issue in your back end. You ask affected customers to waste time and personally reach out to support staff via phone…

Can i upgrade SEC 5.5.1 to 5.5.2 under Windows Server 2012 ? Is Sophos Enterprise Console 5.5.2 supported under Windows Server 2012 ?

The software we developed is mistakenly considered as a virus by your company. Please provide the contact information and we will send the software to SSoftware false alarm virusoftware false alarm viruscompany for testing. Thank you very much.

Attention Sophos support portal admins ... FYI if a user logs out of support.sophos.com they get dumped on the home page of Salesforce.com. Something tells me this is a setting that got overlooked when you switched support portals. Would probably…

Hi Everyone, I have some problem with Sophos Endpoint Agent. I installed Sophos Endpoint Agent on Laptop client but Sophos System Protection and Sophos Diagnostic Utility are missing. That Laptop is running Windows 10. i try to uninstall it but it display…

Hi Everyone! I am having issues with the Sophos Migration Tool.. Whenever I migrate some workstation from SEC to Central I am getting this error: Failed to replicate migration package.Error during local package replication. See knowledgebase article…

How do I submit a ticket directly to Sophos Community support? I've already called Customer Care, but they redirect me to here.

Hi everyone! do you have any suggestions on how to resolve this precheck error? we already tried to reinstall it and use sophosZap for clean uninstallation . we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working…

When I log in to my account this error shows up regarding an issue with single sign-on. What should I do about this?

Hello, my Company upgraded from Sophos Endpoint Protection to Sophos Central Intercept X Advanced. Since years I've an old mySophos Account which was converted into a Sophos ID. Logging in to the old Licencing Portal works well. To use Intercept…

Do not need a Sophos account please can i delete this profile

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

i need to know how to configure BGP in Cyberoam CR2500iNG-XP and how to make connection stablished, because i did configuration but its not stablished yet. so i need help in this and this is BGP Details: Router ID: 1.1.1.1 AS: 123456 Network: 102.26…

Hi, Could you please check case ID 8023819 this Case is open on 5th April 18, but not resolved yet now. Sophos is not support on mail and telephonic also

need to delete my account. is no longer useful for me

hi i want to configure a tunnel between sophos xg 210 and red 15 but in the remote site we have 2 subnet is that possible if yes how can i configure it ?

Hello, I'm having trouble to figure this by myself, I can't seem to get access to the live chat for some reason, the js script doesn't load, and I'm not sure that it is here that I'm supposed to ask but, I would like to change the e-mail address currently…

Hello, First OP here. With the North American training schedule going through Ingram. As someone that will be installing and administering to multiple XG Firewall devices over a multi node environment. Which would be better training initially. …