Hi all, I have two ISPs in my Sophos UTM 9: a primary and a secondary line. Currently, I’ve set up masquerading for the primary line using the external interface, which was straightforward. Now, I’d like to configure masquerading for the secondary line…

Hi! I have a billing issue. Who can I contact please? I got charged an amount on my Mastercard but I got out of Sophos services in 2022 (and have the email prooving it). I don't use it and wish to be reimbursed. It is really unacceptable not being able…

Hi, can you please guide me to remove all the trail license from my account

Hello, Please remove domain boneco.ro from your blacklist. The website does not contain malicious or phishing content. Thank you.

Hello. i have task to gather data from my company old lenovo T500. it has safeguard easy v4.30.1 on it i do not have windows domain /admin password. but i know how to bypass both those i have safequard user password. i have several safequard admin username…

I have the problem that when I query Sophos Central Partner API (Powershell) across all customer tenants and firewalls, I don't get all the results returned. It is not always the same tenants that are missing from the results, but different ones. However…

comments such as: * SophosEventMonitor constantly consuming ~99% CPU (1 whole core), slows down and drains battery Webcam takes an age to start, machine hangs at times, just generally hobbled machine. Applications take much longer to start, fan on…

I’m documenting my numerous issues with SOPHOS Firewalls so that others can be aware of what they are getting themselves into. Episode 1 community.sophos.com/.../sophos-purposefully-designs-bugs-into-their-firewalls-episode-1---vpn-failover-and…

Hi there, The sender address "[***@mccranns.com]" is blocked using the domains uri.vir1.sophosxl.com and uri.cal1.sophosxl.com. 554 5.7.1 Service unavailable; Sender address [***@mccranns.com] blocked using uri.vir1.sophosxl.com 554 5.7.1 Service…

Hello all, For a project we need to connect to a system via VPN. We have been provided with an OVPN file which we want to include in our Sophos Connect client. Unfortunately the VPN uses certificate based authentication so we don't have a username…

Bom dia a todos. Sou do Brasil. É lamentável como não existe material de estudo sobre o Sophos na web! Diferente de outras marcas que tem vários vídeos (em vários idiomas), não consigo achar quase nada sobre as configurações dessa marca! Hoje…

Hello Team I hope you are doing well. Could you please help me to delete Sophos Central Account? I could not have access to change. The unique ID for this Sophos Central account is: 5f266004-c14d-4ffc-961c-4547626dd3eb

I am a Sophos partner based in Melbourne, Australia. I have clients that use your Home Premium product. The issue I am having is support is woefully inadequate, for the following reasons: 1. I used your Sofia chat-bot to troubleshoot the achingly old…

Hello Community, I am out of solutions here and want your help, I have Many web servers on the LAN, each has DNAT (Static IP) I have many static IPs, all on one interface (PortB:0, PortB:1, PortB:2, ...) each subinterface has a static IP I use Cloudflare…

Hey Sophos Team, 2 Years ago I already asked you to review your URL Sample / Recategorization workflow. I even wrote this on 19.11.2021 directly to the Sophos Customer Advocate responsible for Germany Region. URL Sample Form: support.sophos.com…

Hi There, I have taken the Sales Consultant Exam and failed, can you allow me to retake the Exam please... my id is arao@rezilyens.com Thanks & Regards Anil

Hi, I just read this article: https://borncity.com/win/2022/11/15/windows-server-2012-r2-sophos-user-authentication-using-heartbeat-disabled-on-rds-servers/ saying a customer found out tha his Windows 2012 R2 Servers no longer send their heartbeat…

I have a problem with the Sophos partner portal, as you can see below in the screenshot. Login : aya@siliconlibya.com Can you assist me with that?

Hello, Everyone Accessing partner portal is inconvenience. when I move from one page to another it keeps showing same message "Authentication failed. Please check your credentials and try again" I changed my password many times I clear the cache…

you have categorized my site as Phishing. We have already taken all the necessary actions and we do not have a Phishing site, This is the personal Bitwarden with self-hosted. some reports - sitecheck.sucuri.net/.../login.home2online.co.in www.virustotal…

Ladies and Gentlemen, I'd like to have my account being deleted, since there ain't any possibility to do that myself. P.S. Should be implemented thanks

Does anyone have good experience with Sophos support? I opened a case first thing yesterday morning and stupidly didn't call immediately. Apparently nothing at all happens if you don't call them. I thought I'd give them some time to look into it before…

I have a computer locked down to where all websites are blocked but one. The issue I am running into is the website that is allowed is not displaying properly. As in nothing on the website displays correctly. When you try and login it just keeps repeating…

Hello, Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running " event and "Sophos Network Extension Stopped" in the Sophos central portal…

Unfortunately, I receive only very flimsy answers from support. Problem must be explained several times. Tickets are closed for no reason. Our problems could not be solved so far what are your experiences. An employee then said yes there is something…