We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

Tras crear una política para encriptar unos equipos SIN PIN, todos los equipos se encriptan sin pedir PIN salvo 2 equipos, los cuales me pide que ingrese un PIN para cifrarlos. Estos dos equipos no pertenecen a ninguna otra política, únicamente a la…

Hi, We implemented Encryption in our organisation. But, we found that after the installation of encryption trough Bitlocker, our devices lock automatically after 1 minute of inactivity. I understand that it's a great feature against devices theft…

Hello community We are using Sophos Safeguard for Bitlocker encryption and we are getting the following error code during Windows updates and any inplace upgrades to higher Windows 10 versions: 0x800703E6 Now we have checked everything (antivirus…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi Everyone, User may find issue with Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update). As long as SafeGuard Enterprise does not support Windows 10 version 1809, we recommend against updating systems that have the…

Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Hi All, A Hotfix and Security Rollup 1807 for SafeGuard Enterprise Server / Management Center version 8.00.2.16 has been released to address a number of issues. This includes several security issues. It also contains all fixes from the previous the…

Hi I am not able to locate Encryption indicator registry key for window 7 /8 or 10 OS. FYI I have client version 6.1 for end points and server side Safe Guard v.7 Using register , how can I confirm if the drive is encrypted ? Thanks, BZ20…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hi All, I have a serious problem, 70 GB of my data is SafeGuard FileEncrypted and not able to bring back. During tech refresh of my company laptop(Sophos enabled)(from WIN 7 to WIN 10), data was backed up to Ex-Hard disk by our IT-Support team.…

Hi, We are testing the Device Encryption in our network, we are facing some issue we are enabling the device encryption in a system and after encryption, we remove the HDD from this system connect to another computer to check it works or not that…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hello. I'm encountering a problem, while trying to encryp Dell XPS 13 9360 with Sophos. I get to the part where I set my PIN, but after restart Bitlocker doesn't ask me for it, and when I log to my PC I get a TPM error: Unable to obtain encryption…

Hello, We constantly receive tickets from our end users reporting that they cannot log into their systems. Upon inspection the error they are receiving is "User Profile Service has failed the logon." We are able to work around this issue by wiping the…

Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…

User closed the Netebook during an update that was taking longer than he was accustomed to. The day after connecting the netebook. He noticed that the netebook did not start. I have a continuous boot sequence with the message "x8d690 from biosdisk: 1345…

Using Sophos Safeguard Version 7.xxx I'm new to this forum and managing Sophos...I have searched the forums and documentation on how to lock a lost or stolen laptop. I have seen different methods; but all seem to lock out the current owner. How do…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

I have sophos Safeguard Encryption 7.00.0. It is laptop with Windows 7 professional 64-bit. last successful password recovery done on 24 June. In this laptop, when performed recovery Key to unlock the machine today, just after sophos recovery key the…

We had a laptop that died on us, but the hard drive is still good. We've setup the a new laptop for the user, but we would like to be able to get their files off the old hard drive. The problem is it's still encrypted and prompts us to reformat the drive…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…