Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…

Hi Everyone, I am on Sophos Cloud and doing a clean up on AD, we used to have Sophos On-prem. Can these groups marked in RED be removed safely? Do I need to keep the groups marked in GREEN ?

Hi, We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the machine to force it to check-in with…

Hi, I have a Windows 10 client laptop with Sophos Endpoint Security and Control & dual location setup. When the laptop connects up to our VPN it should change to Primary and then when off the VPN it is on the Secondary location. It does work for about…

Trace(2021-Jan-04 17:20:07): ALUpdate is starting. Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16 Trace(2021-Jan-04 17:20:07): Build : 217387 Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)…

We are working on a solution to use the automated scan of files which are uploaded on a Web Server using SAV32CLI. When the application runs the the scan, it gives error: "The requested operation requires elevation". We want to understand what minimum…

Hello, i want to install a previous Version of Sophos Anti-Virus on my Server. (Windows Server 2008 R2) I created a new folder (Group) with a new Update-Policy, moved my Server in it and changed the Policy-Subscription to Previous Recommended. …

Hello everyone, I hope I can get some help on an issue. We have been given USB Sticks from a customer and we need to put specific files to them. I want to allow certain Clients to be able to write to the USB Sticks but I dont want to allow them…

Hi guys, I've sophos Endpoint Protection Management sitting on a Linux Ubuntu box that i used as the management server for my windows servers. i would like to update some policies on the management console and this seems a bit difficult atm the Linux…

Hi, I have tried to reinstall Sophos antivirus many times on system but I am getting error "Failed to install Sophos Autoupdate: the MSI has failed". Could anyone help me on this issue?

Good Morning I wanted to consult the following, I have a team with sophos Endpoint Security and control 10.8. When I connect the device through a Wifi and then I open the cisco System VPN application it sends me an error 51 as the attachment, after several…

Greetings Sophos Community. I checked my web filtering product (Websense) and saw many outbound requests to this sort of similar URLs ( http://http.00.s.sophosxl.net/V3/01/2.0.0.127.ip/ ). Anyone else see something like this and know what causes it? I…

Hello I have installed sophos in platfrom 32 bits and 64 bits and I need exclude some files and folders but in platform with 64 bits whrn I try to exclude files or folders in HIPS , the Browse button doesn't appear. I saw in the sophos help and…

Bonjour, J'utilise Sophos EndPoint Security and Control v. 10.7 sous Windows Server 2016. Les mises à jour ne se font pas. L'erreur rencontrée est "ERREUR : impossible de trouver une source pour le package mis à jour" Je vous joins le log alc…

Hello, one of endpoint seems to be infected with Virus/Spyware 'Troj/Badsrc-M from the logs in german: 20180111 220124 Virus/Spyware 'Troj/Badsrc-M' wurde erkannt in "\\.\GLOBALROOT\Device\HarddiskVolumeShadowCopy62\pagefile.sys". Bereinigung steht…

Hello, I've a question for my licenses of Endpoin protection standard. I've buy 4 licenses and I've installed these on 4 pc. but when I show the licenses in admin account I've 3 licenses in use and limit 4 (attachment) is possible that 1 pc is…

Can Sophos Detect Anything Here? If There is any Event Of Attack Activity , Are The Sophos Signatures Updated to Trace This Attack?

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hi all, I've sophos management console running sophos protection version: 10.7.2.VE3.69.2 When it perform auto update an error has occurred said : Download of SAVXP failed from server http://[server_address]/updatemgr/CIDs/S066/SAVSCFXP/ with error…

Hello All, I am rolling out Sophos Endpoint Security and everything goes well on all the Windows 7 machines. However we are in the middle of a HW refresh and are starting to replace all of the win7 machines with new win10 machines. Whenever I try…

Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Time: 02/06/2017 19:45:28 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 1192 Thread ID: 1332 Update keeps failing - internet connection fine. used to work ok Any ideas on a fix?

Hello, I am webmaster of the site www.vietnam-nederland.nl , which is blocked by Sophos antivirus with the threat Troj/ObfJS-BU I checked the site with www.virustotal.com and only Sophos finds the site infected!? I have removed all of the code from…

This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…