• Sophos and Windows Defender

    Robert Romig
    Robert Romig
    We're in the beginning stages of rolling out Sophos endpoint protection. Our existing AV is System Center Endpoint Protection (aka, Windows Defender). Sophos does not uninstall this when deployed, it disables the scanning engine. I suspect that this is…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • problem with files being recreated

    B Schulenburg
    B Schulenburg
    Hi, I don't know if this is the right forum to ask this. I have a problem with files that I delete, which keep reappearing after a system reboot. (windows 10) I've tried multiple times deleting the files, also emptying the trash bin afterwards.…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Doubt about reinstalling Sophos Endpoint.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Command line install receives no firewall rules

    Nate Hillers
    Nate Hillers
    Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Kiosk Mode with SafeGuard (Bitlocker TPM Only)

    DenisSchröder
    DenisSchröder
    Hello, i have 4 Notebooks with TPM Chip. Installed with Windows 10 Pro and Encrypted with Sophos Safeguard / Bitlocker. The Notebooks work as an "Kiosk PC" so i configured a local user with auto login and will Start in Kiosk Mode to only show one…
    • over 7 years ago
    • Encryption
    • Discussions
  • SCFPlugin konnte nicht initialisiert werden

    Helge Claussen-Kierse
    Helge Claussen-Kierse
    Mein Endpoint (Ver. 10.7) meldet immer daß das SCFPlugin nicht initialisiert werden konnte. Ich habe über die SMC mehrfach neu installiert. Ich habe es sogar komplett vom Rechner entfernt und manuell neu installiert, jedoch scheitert immer die Client…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Safe guard 8 - USB auto encryption windows 10

    Jonathan Orme
    Jonathan Orme
    I have a policy working correctly for windows 7 that auto encrypts USB keys on insertion, and then you can remove the key and put it on another machine. But how can you do this on a windows 10 machine that is using bitlocker ? I want to be able transfer…
    • over 7 years ago
    • Encryption
    • Discussions
  • Sophos Endpoint Security and Control 10.7.2 says _responses.pdf belongs to virus/spyware 'Troj/PDFJs-B'

    Harold Ricker
    Harold Ricker
    So I am submitting this question to as a forum question/bug report identifying a false positive. I am hoping for a fix or at least a workaround because the saved _responses.pdf file is a convenient store for form response data and saves steps. The issue…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cant uninstall or install sophos Error 124

    David Mason
    David Mason
    Hi i have a problem i tried to install Sophos endpoint protection it failed and now when i try to install i get an error 124 with the error log 01/09/2017,21:56:01,Information,------------------ Beginning installation of Sophos Anti-Virus and…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Installation

    stixxz
    stixxz
    Hello All, I am rolling out Sophos Endpoint Security and everything goes well on all the Windows 7 machines. However we are in the middle of a HW refresh and are starting to replace all of the win7 machines with new win10 machines. Whenever I try…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • PrivateDisk: Error while mounting the disk (18)

    Carl Welter
    Carl Welter
    Hi @ all, i have a Problem while creating a container. I got the following Erro Message: An error occured while mounting the disk. (18) Do you guys know what tha mean? The problem occured on a Windows 10 Client. Where can I find a detailed logfile…
    • over 7 years ago
    • Encryption
    • Discussions
  • SafeGuard Easy; Key ring can not be opened

    Jeff Jackson
    Jeff Jackson
    Hi all, I installed SafeGuard Easy on Win 10 using the Default Stand-Alone Policy and am being prompted for a SafeGuard login following the Windows login. I am also being told that the key ring can not be opened. Any help would be appreciated.
    • over 7 years ago
    • Encryption
    • Discussions
  • Failed reinstallation: Unexpected Failure in product state 2

    Florian von Oepen
    Florian von Oepen
    Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Real time protection becomes disabled. Heartbeat not established

    Penn Clark
    Penn Clark
    Good Morning, Can anyone advise on what would cause real time protection to become disabled? The Real time protections seems to be preventing a laptop to not establish a heartbeat and thus prevent an end user from getting internet access. Environment…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central - Encryption - Windows 10

    ANGIE MONTGOMERY
    ANGIE MONTGOMERY
    Hello there, I'm trying out the Encryption in Sophos Central. Added a Windows 10 Laptop and the encryption is in progress right now. My question : What about the Windows Firewall? I have Bitlocker with POA, Sophos Encryption and Sophos Endpoint protection…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos blockt Windows Update?

    Matthias Mostoegl
    Matthias Mostoegl
    Hallo, kann das sein das Sophos die neusten Windows Updates blockiert oder nicht mehr zulässt? Wenn ja kann man dagegen irgendetwas machen? Vielen Dank Lg Matthias
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Some End-Points not reporting back to SEC despite being up to date

    Monkster
    Monkster
    Hi, We have a number of end-points that do not appear to be reporting back to Enterprise Console that they are up-to-date, even although when I check on the end-point computer itself it actually is. Is there a reason that more end-points seem to be…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Exploit Prevention Status Inactive

    Sophoan KHIEU
    Sophoan KHIEU
    Dear Sirs, Please kindly advise related issue Exploit Prevention Status Inactive on some connected clients. With thanks,
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Virtualbox error windows 10

    Leonel Lopez
    Leonel Lopez
    Dear good morning I have the following problem after "installing sophos intercept x", selling the error of the image to the start of virtual machines in virtualbox, with the operating system of Windows 10 64bit, "tested on multiple computers". When uninstalling…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Network Threat Protection Service won't start

    ecompo
    ecompo
    Hi Folks. I have a customer saying one of his managed endpoints' (Windows 10) Network Threat Protection Service is not running and when manually restart is clicked nothing happens. I've googled around a bit seems like no one has seen this issue…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • cannot get Sophos to Update

    Boldfield Mobas
    Boldfield Mobas
    I have a windows 10 PC (in-line upgraded from Windows 7) and the latest version of Sophos Anti-Virus (SAVW-107-SA) but it will not update. always get "ERROR: Download of Sophos Endpoint Security and Control failed from server sophos" have uninstalled…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Win 10 install endpoint occur Unexpected product state 1 for product

    YuzenChen
    YuzenChen
    Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Enterprise Console wont install endpoint security on endpoint, errorcode: 0x0000003b

    Wilhelm Kerle
    Wilhelm Kerle
    Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Could not add a connection to server \\Server\; user domain\account; Windows error 1312 - Windows 10

    Brad Sorensen
    Brad Sorensen
    This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Education - Bitlocker C/R - Dell XPS 13 9350 - no boot device found - UEFI entry "sophos boot" - boot error

    EricWoelfel
    EricWoelfel
    Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…
    • over 7 years ago
    • Encryption
    • Discussions
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