Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…

We run Dell Optiplex PC's with Windows 10 Education Edition. We have Sophos cloud endpoint on all machines and we have been seeing some machines not boot back up after windows updates lately. We have a sneaking suspicion this might be windows updates…

Hi Community, We have identified an issue in which under certain operating system upgrade conditions; Sophos Endpoint Defense will fail to upgrade due to the below error. Sophos Endpoint Defense Setup Log 28/09/2018 12:10:55 PM, INFO : Installing…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi Community, When updating to Windows 10 October 2018 Update a.k.a. Redstone 5 / version 1809, the system may unexpectedly shut down due to a Local Cache corruption. This is known to happen when the following conditions are met: At least one…

Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…

Hello - i posted similar before but never got the required info. So here it is Two users have reported, several times now, when they resume the machine after it has gone to sleep after a period of inactivity, the Windows/Safeguard screen displays 'The…

Hello, everyone, we have the following problem with a customer: Sophos Endpoint installation may not start on some machines, the pre-installation check will display a message indicating that the operating system (Windows 10 Enterprise) is not supported…

Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Hi I am not able to locate Encryption indicator registry key for window 7 /8 or 10 OS. FYI I have client version 6.1 for end points and server side Safe Guard v.7 Using register , how can I confirm if the drive is encrypted ? Thanks, BZ20…

Hello, Currently I am trying to setup data control with email notifications, the SMTP settings have been configured using the anti-virus and match the email with data control. However, even though my rule which is set to block a file being copied…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

So. I've never used AD Before, and we now have a fake AD. I've managed to manually install Safeguard Enterprise on Win7, Win10 and OS X But to install it automatically I need to I think use a Group Policy. So I need the software somewhere visible…

Attempting to install Sophos SafeGuard 8.00.0.251 on clean Windows 10 1709 install and receiving the following error message: "Product: Sophos SafeGuard Client 8.00.0.251 -- Error 1935. An error occurred during the installation of assembly 'Microsoft…

Platform: Windows 10 and Sophos SafeGuard 8 Issue: If a computer is not connected to the internal company network (where the SafeGuard server is hosted) and attempts to authenticate to Windows using the SafeGuard credential provider, the login takes…

Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…

Hello, First i would like to state that i have tried to follow older threads on this issue but they did not resolve my problem. Also they refered to old versions of Safeguard so i opened a new thread. I am testing on our domain and have successfully…

Hello together! When i want to Download Apps from the Windows 10 Store, only a few MB are downloaded and then the download stops .. In the IPS Log i always found "MALWARE-OTHER Executable control panel file download request" (SID=33942) this Event…

Hello, I have one user with this issue. A user has reported, several times now, when they leave their computer and come back to it, the Windows/Safeguard screen displays 'The username or password is incorrect'. The machine locks after 7 minutes of…

Hello there, does anyone have Problems with the new Windows 10 and Safe Guard Client. I have one Client with the newest Version of Windows 10 (18.03) after Login appears a Blue Screen. Is here someone with equal problems? Kind regards P…

End-users are reporting an issue with "Sophos Endpoint Security and Control" version 10.8 and Windows 10. Windows 10 is attempting to install the April 30th, 2018 Feature Update 1803 and users are prompted to uninstall Sophos. Simply following the…

Hi there, I'm wondering if anyone could clarify the proper configuration when using Windows 10 (enterprise) with the Sophos Endpoint & Control Firewall (Enterprise Console Managed) If I wanted to enforce the use of the Sophos Firewall, how should the…

Dear all, I am new to the Sophos Endpoint Control application. Currently I am in the need for a specific situation, maybe this will be easy to solve, maybe not possible at all. I have Windows 7 and Windows 10 (soon to come) clients. We have a VPN that…

I currently have Safeguard Management Center 8.00.2.16. The tech that handles this has left the company and now im stuck dealing with it(im fairly new to this). We currently have a windows 7 environment(1000+ PCs). They plan on moving to windows 10. These…