Hello All, I have enabled the Web Control feature for a set of groups however, the policy does not block youtube at all. I've enabled Web Protection on the AV & HIPS policy, and also added; youtube.com and www.youtube.com to the block list on Web…

Hi all, I'm trying manage my windows 10 device with Sophos Mobile 8.0.5. But when I enroll device with packet is downloaded from SMC server, I have happend like picture below I tried manual config but still failed Then how do I fix it? Thanks…

Good Afternoon Have spent the last week or so testing Sophos Central Encryption and just had a quick question. If an Encrypted device fails to boot into Windows (TPM + Pin Authentication), how would we be able to obtain the data from the already encrypted…

Anyone know if it's possible to play a Play Anywhere game behind a Sophos UTM? I'm getting server connectivity blocked. I've gone through the teredo troubleshooting/uninstalling steps and have created a NAT rule as well as IPS exception and Web filtering…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

Hi All, We are seeing a few (not all) Windows 10 machines getting stuck in the Unassigned group in SEC. We have AD sync configured so I can't manually move the PC to the correct OU to get it's policies. Where can I look please to see if there are any…

I am currently using Sophos Safeguard v8.00.0.251 and am receiving the following message.. Windows 10 1709 x64 HP EliteBook 850 G4 Bitlocker Could Not Be Enabled "The Bitlocker encryption key cannot be obtained from the TPM Module." The following…

I am moving from Kaspersky to Sophos cloud, can I bring my Dat file for all my exclusions over? How do I bulk load my exclusions? what exclusions are being used by default?

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hi, my organization provides already wireless access networks without IPv4. Everything works fine, windows updates, web-browsing and so on. We use DNS64/NAT64. Despite we have our own sophos-update-server with dualstack (ipv4/ipv6 and A/AAAA-ResourceRecords…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

Hi, Admittedly, I'm not fully upto speed on safeguard, we've got a random issue where some clients aren't syncing fully. The client from below example has been added successfully so there is no issue, however we get an odd one here or there that recieves…

Buenos dias, Recientemente hemos adquirido Sophos Endpoint + Intercept X. Las pruebas que hemos hecho con un equipo en Dominio y con Windows 10 nos resultan algo extra;as. Cuando lleva un rato funcionando o hemos instalado nuestro ERP, Sage Murano…

Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…

We have seen Internet Explorer crash on every machine we install Sophos Interecpt X on. All of the Computers are Windows 10 (ver 1709). We have had to change main browsers because of the constant crashing. On first opening it crashes on my own machine…

Just made the switch from Enterprise Console to Central, and we are facing an issue where Sophos is blocking an endpoint from accessing a hosted Silverlight application. The affected endpoint shows the blocks happening in "Controlled Items" I don't see…

Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…

Bonjour, Depuis la bascule vers Windows 10, mon Sophos Endpoint Security & Control m'affiche que le firewall est désactivé. Quand j'essaye de le démarrer à la main, il s'interrompt après qqs secondes Et pareil coté vues de services windows Et…

Hello, This request is similar to the one which was discussed in below link. community.sophos.com/.../setup-switches-not-working-for-sophos-entpoint-security-and-control-9-5 The same effort i am trying to perform with my new offline installer…

Last few days I cannot install Sophos Endpoint. I have never have this problem in the past. There are no proxy server between the client and internet. Here are the log of the installer " 7-11-2017,09:36:40,Information,------------------ Beginning installation…

Windows 10, SGN 8, TPMs, and not previously encrypted before SGN activated Bitlocker. Two of our sites all had the TPMs disabled when we rolled out to them so they had to set up PINs. For the moment I don't want them to have to enter PINs. I turned…

Network Map I would like to achieve Modem"issues wan ip from dhcp"-->WAN vSwitch-->Sophos-->LAN vSwitch-->16 port switch-->Clients

Hi Pros, I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year. I tried everything I found on the web and everything I could…

Hi all, I recently purchased new Hardware and after installing Windows 10 I was installing Sophos, unfortunately my PC then bluescreened. Now I am stuck with a partially installed Sophos Software that I cannot deinstall. Sophos Network Threat…

Hi, I have a laptop that is running Sophos endpoint 11.5.6. This is the only laptop that is having an issue with this problem. Laptop is running Windows 10 Pro. What is happening is, I believe the agent is blocking any browser from loading the page…