Hi all As per the subject we are busy testing to see if we can establish a site to site vpn tunnel between our on prem Sophos firewall and a newly created virtual Sophos xg firewall in Azure but we cant seem to get the tunnel to come up. So firstly…

Hi there, I just received a XGS 136, and I think it's DOA, as I don't get any link lights from any of the ports (1-12). I was able to connect to the console, and it appears to boot normally. If I boot into SFLoader, I immediately get the error "Invalid…

Hi, I have XGS-126 as IPSec VPN client, calling Draytek router as VPN server. I also tried to reverse sides , but the problem remains the same. From time to time, very randomly, it might be once every 2-3 weeks, or even so frequently like 4 times…

Hi there, can someone please tell me where I can find the equivalent of Zyxel's Policy Route

I'm trying to update our Certificate on the Firewall, but it says it is in use by VPN, which is true. How do I update it then. I tried choosing the localappliance certificate as a temporary holder to try an update, but when I do that, it says you must…

Hi, I currently have a Sophos XGS 136 running SFOS 19.0.1 There is also an SSL VPN service that is running. Users are able to connect with either Open VPN (2.4.9) or Sophos Connect 2.2.75 without any issues. However one of the users upgraded to Open…

Hi guys.. I'm with problems to propagate networks through BGP with Azure ExpressRoute The connection is established, but I keep receiving these BFD logs from Azure: There is any command to solve this? The firewall is on version SFOS…

Hi there, I'm using a Sophos SG330 Rev.1 with the SFOS Home 19.0.1 MR-1 and the LCD is only showing "Sophos Protection". Is it possible to use the LCD properly?

We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…

I have a rule setup to block certain devices traffic after a certain hour (you know, so kids don't stay up all hours of the night). On the weekend I allow them time until 1:00 AM. In the schedule definition, I can only specify say, 6 AM to 23:59. Then…

Hi everybody, We're experiencing a strange issue on a Sophos XGS 3300 SFOS 19.1 HA enabled. The IT manager from the company who owns the firewall deleted the fw from their Central tenant as the log email said the device wasn't checking in since…

Dear all, We are struggling with the generated .opvn Connection files users can download from the user portal on the WAN ports for VPN we do not know and cannot find it in the online help, how they are created. our setting: XGS 3100 Firewall, Firmware…

For the second time now we face an issue that we cannot login to XG with SSH. Either as admin or with the ssh keys we entered in WebAdmin. XG430 (SFOS 19.0.1 MR-1-Build365) This was first noticed when we upgraded from 18.5.4 to the current version…

We have 2 XGS 2300 (HA mode) with firmware 19.0.1 MR365, We tried to configure a rule for ssl vpn user with option "Block client without heartbeat" checked". Rule matchs also for clients wihout endpoint installed. We tried KB-000038254 without luck…

Hi We try to deploy a new XGS via Light Touch. After setting up the config file on Central we uploaded the config file to a Fat32 USB stick. I am connected to the XGS via SCREEN using the provided USB to micro USB cable. The device simply boots into…

I have the XGS 136 firewall, SFOS 19.0.1 MR-1-Build365 , I have a problem connecting the local network to the DMZ . Users get invalid traffic. and the server ( Odoo ) stops responding , and this issue happened more with users who have Laptop HP -15- DY…

Hello, I have this network architecture , And my goal is that the VLAN100 (with Network IP : 192.168.123.0/24) to have access on my Server 172.20.24.24 So , I create this Route on my Sophos Firewall ( version XG S3300 firmeware 19.0…

This is on the XG106w (SFOS 19.0.1 MR-1-Build365) I have a client that has a Pix-Star digital photo frame that can't see the internet when connected to WiFi. I knew something was blocking it but didn't know what, so I had created a bypass rule for the…

hi i am running a XG SFVH on FW SFOS 19.0.1 MR-1-Build365. I have successfully added a RED15w, but how do i manage the wireless - nothing is showing up under Wireless. It seems to be a bug, but since this is a "home edition" sophos is rejecting my…

I had a spam attack and currently I have 34,000 emails in the queue, and I need to delete all of them. your help please

Why my some of my action change not take effect after restarting sophos appliance please. For example , il put some routage and they ddin't take effect after restarting my device , it's not running immediatly . BR Tovo

Hi There, I’m new in the Sophos world and I have some trouble configuring 1to1 NAT. My case: XG115 Firewall (XG115 (SFOS 19.0.1 MR-1-Build365), 1 Server in the LAN (no DMZ), 1 public address for this Server. I want to access my Server from Internet…

I recently upgraded and moved XG 3300 into a full fledge production mode and after upgrading it to 19.01 MR1 i am seeing issues related to stability of the cluster. The main issue is after the Auxiliary device joins the cluster it stays as Auxiliary for…

Hi, i wish you all a happy new year, since we started using XGS2100 appliances with version SFOS 19.0.1 MR-1-Build365, have we noted some problem like Auto discover is blocked. i am trying to call the auto discover service but web application…

Hi all, I have some weird behavior from my XG106. Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) Didn’t really bother me, cause Sophos…