I Have a Sophos enterprise console 5.5.2 installed windows server 2012 R2.I have just upgraded sophos enterprise console from 5.4.1 to 5.5.2. So i want create a deployment package for macOS, I have tried to create a deployment package by follow this…

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

Hi All, I have successfully upgraded my Sophos Enterprise Console from version 5.4.1 to 5.5.2 but while opening Sophos Enterprise console i am getting an error "management service is not running" I have attached a screenshot of it. But when i am starting…

Hi Everyone, Recently I've renewed Sophos Enterprise Console (On Prem) Certificate following the document mentioned in below given link. https://support.sophos.com/support/s/article/KB-000039357?language=en_US Unfortunately they haven't mentioned…

We use SEC version 5.5.0 running on Windows 2008 server and have just had an issue where we are unable to open the Enterprise Console remotely or from the server. The error we are receiving is: UIControl.cpp(63) : Assertion failed permissions -----…

Greetings all, Can anybody tell me if it's possible to specify the drive letter to target when using the closedisc.exe utility? Not having any luck using closedisc.exe D: or even /? Thanks, Pootie

Hi all, while most clients in my branch can be protected from the SEC without any problems it fails on a couple of clients. All are installed from the same image with same GPOs. Searched for solutions and tried suggestions for this error but none…

Hi all, We are running various servers with legacy RHEL 6 OS and GPFS as the underlying operating system. Does Sophos support both requirements? Thanks An

Hi, We're considering migrating our Sophos Enterprise console to Sophos central. We've just renewed our license in July 2021, for 12 months. Is there a way to move our on-premise licenses to Central, so we can complete the migration, and start buying…

Hi, We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the machine to force it to check-in with…

Hello, I tried to migrate my Sophos Enterprise Console, but when I want backup the new server I have issues. I use this documentation, page 15: https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/PDF/sec_55_mgeng.pdf Logs: (sorry it's…

Hi, i need a setup for Sophos Enterprise Console 5.3.1. I need to update the old console (5.3.1 to 5.5.2) but I need a old setup to remove the encrypted software. (Encryption is installed. Please migrate any computers and uninstall it before continuing…

We migrated to Sophos Central this few days. We are now on deployment process of the Central, unfortunately manual disable of Tamper Protection is delaying it. Is there a way to open Sophos Enterprise Console with expired license so that we can disable…

Hello, I have Sophos Enterprise Console installed on an SDC W12 R2. There are several issues with the install in that when I try to run the installer, I get the "You do not have sufficient database rights". I am in the Domain Admins, Sophos DB Admin…

Hi, I have a Windows 10 client laptop with Sophos Endpoint Security and Control & dual location setup. When the laptop connects up to our VPN it should change to Primary and then when off the VPN it is on the Secondary location. It does work for about…

Hi Sophos community, This is my first time handling Sophos logs. Can anyone would like to understand what the below terms mean, a) CleanUpable b) IsFragment c) IsRebootRequired d) Outstanding I could not find any guides online to understand what…

Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…

Hallo zusammen, wir haben seit geraum Zeit Probleme mit unserem Sophos Update Manager. Uns werden folgende Fehlermeldungen angezeigt: Sophos Update Manager: 80040401 - Software-Update fehlgeschlagen 80040406 - Bereitstellung für Abonnement 'Abo' fehlgeschlagen…

Hi, I have a problem after upgrading our Sophos Management Console to 5.5.2. Our database Server already upgraded to 552. I found an error on the IdentityService.logs 2020-09-30 17:05:39,066 [89] [(null)] WARN {SophosManagementSecurity.LogWarning…

Hi my first question on the Sophos Community, What I hope is a quick question on the Enterprise Console. Software in use Clients, Windows 10 x64 Pro / Windows 7 x64 Pro (Mixed but more Windows 10 than Windows 7) Sophos Endpoint Security and Control…