• Appliance Access is Denied and Webex audio problems

    StefanS
    StefanS
    Hi there, Need your help and expertise. We have an HA here with Sophos XGS2300 (SFOS 19.5.3 MR-3-Build652). The following problem occurs in particular with Webex Audio / Video. From external to internal and vice versa, the audio and video channel is established…
    • Answered
    • 8 months ago
    • Sophos Firewall
    • Discussions
  • XG Firewall NFON SIP Telefon Registrierung nicht möglich

    MartinBa
    MartinBa
    Hallo zusammen Irgendetwas wir noch von der Firewall blockiert. Da das Telefon direkt am Internet Router funktioniert. Es gibt zum testen eine Firewallregel, die jetzt erstmal alles erlaubt.(Siehe Bild) Hilft aber auch nicht.:-( Kann einer einer…
    • 8 months ago
    • Sophos Firewall
    • German Forum
  • VOIP SIP Hunting Group Reply Packets

    Gerd Rehders1
    Gerd Rehders1
    Hi, I observe a strange behavior regarding UDP Reply Packets on multiple WAN interfaces. Since we have configured a SIP hunting group with our telephone provider, the provider sends option pings on the 3 existing WAN interfaces. 3 DNAT rules are set…
    • 8 months ago
    • Sophos Firewall
    • Discussions
  • XGS FW HA Mode (active-passive) turned of SIP ALG

    Speedfish
    Speedfish
    Hello, I just got a quick question about the replication behavior of HA mode. We just turned off the SIP ALG module on the active XGS FW. So now I wonder if the same module is turned off on the passive XGS? Side question can I connect with ssh to the…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Traffic wird Denied obwohl es erlaubt ist

    Alwin Schmidt
    Alwin Schmidt
    Hallo, wir hatten gestern einen Stromausfall und seitdem geht ein Teil der Telefonie nicht. SIP Module ist ausgeschaltet. Regel habe ich auch einmal neu gemacht. Es ist eine XGS126 (SFOS 19.5.2 MR-2-Build624). PCAP funktioniert leider nicht zeigt…
    • over 1 year ago
    • Sophos Firewall
    • German Forum
  • WAN DHCP bricht nach exakt 6 Minuten ab

    André
    André
    Hallo zusammen, ich habe seit ein paar Tagen folgendes Phänomen auf einer XGS107: WAN Interface (Port2) bekommt via DHCP vom SIP eine IP zugewiesen. Aus Designgründen darf diese nicht statisch vergeben werden, da sonst keine Einwahl erfolgt (Aussage…
    • over 1 year ago
    • Sophos Firewall
    • German Forum
  • Use conntrack to clear connections for certain vlan upon wan timeout. Possible?

    Jeff Hoins
    Jeff Hoins
    I've been experiencing intermittent issues with our ISP going down the past month. They've all occurred after hours/overnight, so I believe they were actually making repairs due to damage sustained from a partial building collapse a block away. The connection…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Finding SIP traffic in logviewer - how?

    rfcat_vk
    rfcat_vk
    Hi folks, I am investigating why one of my VoIP phones has failed. I have searched logviewer and its many sub-menus and not able to find any SIP traffic (UDP port 5060) or even using the ATA's IP address. Please advise how I find the SIP traffic?…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Selective deactivation of the SIP helper

    dirkkotte
    dirkkotte
    I have a customer with a well-functioning SIP telephony. But now he gets a problem with a door phone. This only works with deactivated SIP helper. ( system system_modules sip unload) Message: "Invalid traffic - Invalid connection helper" Possibly a dirty…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SIP protocol support mystery module (help needed for non standard port)

    htguru
    htguru
    The "SIP protocol support" module is a mysterious part of the UTM where you can only look and see 3 basic parameters. Everything that's going on under the hood is undocumented but thankfully just works wonderfully as long as your device operates within…
    • over 1 year ago
    • UTM Firewall
    • General Discussion
  • Sophos UTM 9 + Innovaphone + Vodafone SIP Trunk

    Widde
    Widde
    Hallo! Wollte mal kurz von unseren Problemen bei der Anschaltung eines neuen Vodafone IP Anlagen Anschluss in Verbindung mit einer Sophos UTM 9.7 und einer Innovaphone PBX berichten. Folgendes Problem tat sich von Anfang auf: Die reine SIP (über…
    • over 2 years ago
    • UTM Firewall
    • German Forum
  • Sip Trunk Anschluss - Trennung nach 60 Sekunden - HILFE

    adrian_User533
    adrian_User533
    Hallo, wir haben bei unserer TK Anlage seit gestern einen Vodafone SIP Trunk. Seit dem werden ausgehende Gespräch exakt nach 60 Sekunden getrennt. Nicht alle, es kommt mir so vor als ob es ca. 30 Minuten läuft, dann gehen die Trennungen wieder los.…
    • over 3 years ago
    • UTM Firewall
    • German Forum
  • Sophos SG210 (previously working) & VOIP system firmware upgrade results in us unable to hear random calls dialling in

    PlanetArous
    PlanetArous
    I realise i should probably looking to the VOIP phone support people, believe me i am on it, but after a recent firmware upgrade of an LG iPECS system what was previously working fine now works intermittently throuhg our Sophos SG UTM. Callers can't be…
    • over 3 years ago
    • UTM Firewall
    • Network Protection: Firewall, NAT, QoS, & IPS
  • SIP Module - need restart

    John-Erik Persson
    John-Erik Persson
    SIP stops working if Firewall isn't restarted in about 30 days. Need to unload and load SIP helper system_module. Occured a few times since this summer Besides - SIP traffic isn't visible in log viewer - at least not all, only fragments. Where can…
    • over 4 years ago
    • Sophos Firewall
    • Discussions
  • VoIP RTP stream not always working

    Len
    Len
    Hi Sophos community! Occasionally I have an issue with my ATA where there is no audio for either party. This happens infrequently (maybe 1 out of a 100 calls) but I need to keep my wife happy Here are all the details: Sophos XG SFOS 18.0.4 MR…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • VoIP and SIP Module - Phones not registering

    tomrgsd
    tomrgsd
    Ok. So I have a unique situation. We have implemented VoIP in our network and I have everything up and running and working great. Our XG currently has the SIP Module enabled and we are working. We have another company working within our network that has…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Silent Audio Calls

    David Jumbi
    David Jumbi
    Hi I have a Sophos XG-125 (new deployment). I am having silent calls from one extension to another within the organization. SIP works fine as the call can be placed and received but the media isn't going through (RTP not somehow not flowing). I have tried…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG - VoiP Problems via VPN with Lancom Router

    Christian Kolbe
    Christian Kolbe
    Hello Forum, we have massive Problems with SIP Sessions behind a VPN Tunnel between a Sophos and a Lancom Router. Customer has 2 LAN Networks on a central Sophos XG210 with latest firmware. LAN 1 = Clients LAN 2 = Telephone Devices and Telefon Server…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • SIP Firewall Rule

    Marc Van der Smissen
    Marc Van der Smissen
    Can anyone give an example of the firewall rule that has to be used for SIP with a VoIP server in the cloud ? It should be simple, but I can't get it to work. And what is that with the builtin SIP-module ? Should it be on or off ? Thanks, Mar…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Cloud Voip Phones BLF's Not working

    Mandy Smith
    Mandy Smith
    Hi, I have a network that newly had 70 cloud hosted phones installed at a hotel. The 10 Staff phones all have BLF enabled on them but they worked on some phone and not on others then finally they stopped altogether. The phones are on the Gamma Horizon…
    • over 4 years ago
    • Sophos Firewall
    • Discussions
  • IP Telefon geht nicht bzw. nur sporadisch

    Andreas Frank
    Andreas Frank
    Hallo liebe Forumsfreunde, ich habe folgendes Problem: Ich habe eine - XG 115 / Firmware SFOS 17.1.2 MR-2 192.168.11.2 - Telefonanlage AGFEO ES 628 IT 192.168.11.50 - Telefone AGFEO ST 42IP, das zum Testen hat die 192.168.11.52 Ich habe…
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • I can not access my PBX from WAN

    Soporte_360
    Soporte_360
    Hello everyone. Since I upgraded my device to version 17.0.8 MR-8 I have lost remote access to the extensions of my PBX. In the version I had before updating (now I do not remember what version it was) when creating the rules in the firewall I could…
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • DHCP options for NEC DT-series phones

    Chris Jones3
    Chris Jones3
    Spent some time learning how to configure DHCP options presented to NEC DT700 and DT800 series phones. Perhaps this will be helpful for someone else. Check out KB article 123518 to learn how to add/edit DHCP options (using the CLI). Option 120 is not…
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • SIP helper on alternate port

    Sean Patterson
    Sean Patterson
    So I have a situation where I need to expose SIP host over an alternate port and I haven't found documentation that shows if/how you can change the port that the XG SIP helper is working on. If I initiate the call via the typical port 5060 I see the…
    • Answered
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • SIP telefonie mit Sipgate

    weissnix
    weissnix
    Hallo Forum, ich habe von sipgate folgenden link bekommen. https://basicsupport.sipgate.de/hc/de/articles/207426705-IP-Port-Bereiche-von-sipgate Kann man jemand Starthilfe geben? Was muss ich jetzt machen? Bei der UTM habe ich einfach die ports…
    • over 6 years ago
    • Sophos Firewall
    • Discussions
>