SafeGuard can't log in
The customer is currently preparing to activate the SafeGuard license renewal，But Customer feedback What should they do if they forget the Certificate store password and Token PIN?
Have you ever encountered a similar problem？How should it be solved…
Sophos SafeGuard - Zertifikat Sicherheitsbeauftragter wird nicht gefunden?
Hallo, wir haben ein Kundensystem welches Sophos SafeGuard installiert hat. Es gibt zwei Windows Admin-Accounts wobei einer der beiden Accounts keinen Zugriff auf das Sophos SafeGuard Management Center bekommt?
Der Haupt-Sicherheitsbeauftragte ist für…
Safeguard Enterprise: File Encryption Engine updates for versions 8.10 / 8.20 / 8.30
Hello Community,
With the introduction of the mini file filter driver, which is part of SafeGuard Enterprise as of version 8.10, Sophos provides regular File Encryption Engine updates that just contain improved filter drivers. These updates are provided…
SafeGuard Enterprise: Synchronization of Active Directory objects fails
Disclaimer: Please contact Sophos Professional Services if you require assistance with your specific environment.
Issue
Active Directory synchronization fails either completely or partly for some Active Directory objects. Applies to the following…
Sophos SafeGuard with AutoLogon
We are using Win10 machines in a Domain. Trying to create kiosk mode where the machines auto-logo to a Domain account.
Installed is Safeguard Enterprise 8.30.0.76
I have created the Domain account on the machine such that the Windows 10 logon screen…
SafeGuard Enterprise- SafeGuard Client v8.3.1 (Mac only) / macOS 11 support released
Hi Community,
Sophos SafeGuard File Encryption for Mac v8.3.1 and Sophos SafeGuard Device Encryption for Mac v8.3.1 has been released which adds platform support for macOS 11(Big Sur) This release is supported on the following platforms: macOS 10.14…
SafeGuard Enterprise – Added platform support for Windows 10 version 2009 / 20H2
Hello Community,
Overview The SafeGuard Clients 8.00.6.2, 8.10.2.55, 8.20.0.83 and 8.30.0.76 have been successfully tested on the latest Windows 10 feature release version 2009 a.k.a. 20H2 and are now officially supported. Applies to the following Sophos…
SafeGuard File Encryption: Engine build 32 for SafeGuard 8.1.x / 8.2.x / 8.3.x
Overview
With the introduction of the mini file filter driver, which is part of SafeGuard Enterprise as of version 8.10 , Sophos provides regular File Encryption Engine updates that just contain improved filter drivers. These updates are provided as…
SafeGuard File Encryption: Engine build 31 for SafeGuard 8.1.x / 8.2.x / 8.3.x
Overview
With the introduction of the mini file filter driver, which is part of SafeGuard Enterprise as of version 8.10 , Sophos provides regular File Encryption Engine updates that just contain improved filter drivers. These updates are provided as…
Safeguard Enterprise v8.30 Release Notes
Hi Community,
Safeguard Enterprise v8.30 has been released.
Note: This version supports Mac OS 10.15 (Catalina).
Requirements
Platforms supported
32 bit
64 bit
Recommended available disk space
Recommended minimum RAM
SafeGuard…
[Sophos Notification]: SafeGuard Enterprise - MacOS Mojave is here and we support it!
Hi All,
The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly.
To be able to use this Operating System together…
[Sophos Notification]: SafeGuard file encryption - Local Cache corruption interrupts Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update)
Hi Everyone,
User may find issue with Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update). As long as SafeGuard Enterprise does not support Windows 10 version 1809, we recommend against updating systems that have the…
Safeguard Credential provider with Pulse Secure
Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids?
The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…
Release Notification – SafeGuard Enterprise 8.10
Hi All,
Overview
SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now.
Applies to the following Sophos product(s) and version(s)
SafeGuard Enterprise version 8.10.0.323
Release…
Backend Hotfix and Security Rollup 1807 for SafeGuard Enterprise Server / Management Center 8.00.2.16
Hi All,
A Hotfix and Security Rollup 1807 for SafeGuard Enterprise Server / Management Center version 8.00.2.16 has been released to address a number of issues. This includes several security issues. It also contains all fixes from the previous the…
safeguard automated install
So.
I've never used AD Before, and we now have a fake AD.
I've managed to manually install Safeguard Enterprise on Win7, Win10 and OS X
But to install it automatically I need to I think use a Group Policy.
So I need the software somewhere visible…
warning about password synchronization
Hi,
One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra.
On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…
SafeGuard Enterprise Client Hotfix Rollup 8.00.4
Hello Everyone,
Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0:
SafeGuard file filter…
SGN8 Authentication Key File
Hi,
I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations:
1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc)
2 - Start the SGN Management Server
3 - Import the license…
user profile service has failed the logon
Hello,
We constantly receive tickets from our end users reporting that they cannot log into their systems. Upon inspection the error they are receiving is "User Profile Service has failed the logon." We are able to work around this issue by wiping the…
Patch SGN800LockDelayHotfix
Hi all, we need some help with installation of Patch SGN800LockDelayHotfix:
Our scenario is:
OS: Windows 10 Pro Build 1607
Safeguard Client: Sophos Safeguard Client 8.00.0.251
Sophos SafeGuard Client COnfiguration 8.00.2.16
Sophos SafeGuard…
accessing to Sophos Safeguard encrypted files
Hello,
I am going to access encrypted files on a Sophos SafeGuard Enterprise 6.00.x encrypted hdd to copy them (decrypted to a normal USB-Stick).
That is why I have expanded the hdd from the Sophos proctected Notebook (running Windows 7 Professional…
Encrypt user profile and problems with license
Hi,
I am computer administrator. I have to implement SafeGuard in my organitation.
I did it but I have some problems.
The instalation was correct. Comunication with database is OK and everything works but by mistake I used a Device Encryption policie…
Deploying via GPO software installation
Hello, I am looking at automating the Safeguard install for our institution through Group Policy using a software installation GPO. But I cannot pass the MSIEXEC commands this way - a transform / MST file must be created. How do I translate the MSIEXEC…
Is it possible to have more than one owner?
Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another?
In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…