Hello, If we check the IP through https://www.sophos.com/en-us/support/ip-address-lookup it shows that is OK, but if try to send email to sophos clients it is refused with: 554 5.7.1 Service unavailable; Client host [xxx.xxx.xxx.xxx] is blacklisted…

Like the subject says, SSL/TLS Decryption is turned off in Central, but all three of my Mac Endpoints appear to be doing the decryption. Usually when I browse websites and I look at the certificate, it shows the XG's certificate as the issuer. Now, the…

after publishing a new policy, currently not unlocked iPads dont apply the new policy and if not unlocked within the next few days, the assign policy task fails completly. Is there a way to increase the amount of retries for assigning new policies to…

Hello, we have a Sophos Control WEB Policy which blocks everything in the Browser for one specific computer. The Problem we have here is that we need to install Driver from the Intel Website. I have already put the website in the global Exceptions…

Hi there, we're using Sophos Central Intercept X in our domain and want to add a policy, that prevents our users to run or copy files from e.g. usb drives. We want even go one stop further: we want to create such a rule in general, but want to allow…

I using [Intercept X Advanced for Server] for AWS auto-scaling EC2. Until last year, when a new EC2 instance was added to the auto-scaling group, the specified policy was automatically set. However, it will not be possible after this year. The new…

Nicolás: Good Day, I have a question, in the Web Control Policy I have the WhatsApp web allowed but in some cases it does not take the permission and blocks it ERR_SSL_PROTOCOL_ERROR Even if a manual update is done, it does not take the permissions, it…

Hi , My problem is that i want to authorize a website wich is : www.deepl.com , i have many computers where the policy is working fine on them but for about 20 PC it don't work . i can't understand why . let me show you the pictures . https://ibb.co…

Hi Community, I have just finished migrating clients from Sophos on-premise management to Sophos central; the license we use is Intercept X Advanced. According to Sophos Central the Web-Control Policy I created is used for our domain-users. However…

hello world, i dont see in the documentation how to get, list, retrieve or export the "policys" one or multiple tenants has i was reading that sophos was working on its roadmap for 2021, this will include functionality for policy retrieval and management…

Hello There is an issue with missing instance ID of mobile phones in Sophos, which makes impossible to effectively manage them. I see windows is finding instance ID of apple iPhone correctly: I think there could ba a problem with string which…

Hello Community, In the WebControl policys we have the options for the risky file types. As default setting, I want that my users are getting a warn page when they are downloading a Windows Executable. (or if they are loading in the background of…

Dear Community, I have a dilemma about controlled updates and Sophos Central's update management policy. I describe the case: In my Sophos Central console, exactly in controlled updates, I have them paused, since I have outdated Windows computers…

Disclaimer: Please contact Sophos Professional Services if you require assistance with your specific environment. Issue The password cannot be changed, although it meets the complexity required in the Active Directory. The wizard stops and mentions…

Hi, We are using Endpoint 5.5.0 and the issue is some users are disabling the Application control policy and some are disabling the Firewall. I need SEC to push the set policies timely to control end user's machines. Thanks in well advance. Regards…

Hi, if i have an application control policy to block an application, but then add a policy to allow it for a superuser can that application then be run while logged in as a normal user, but with the application being launched using Run As to run as the…

Hello good morning, I have a problem with my computers when trying to project on a wireless screen, my computers have Sophos Intercept, Sophos mobile used this for the remote erase issue, and they go to the internet through the XG-230. If I connect a…

We have more and more laptops having 'Error: Interrupted system call' while run brew upgrade on macOS BigSur. I switched off Real Time Scanning > File on Sophos endpoint, then enduser could do brew upgrade successfully. Since Real Time Scanning…

Hello! Hoping someone has seen this before and has found a solution. I am running XG firewall home version SFOS 18.0.4 MR-4 on a home network. I have a basic LAN to WAN firewall rule with #Standard LAN Policy applied to it and Match known users unchecked…

All of our users (AD) can work with any endpoint server or computer, through remnote desktop or Citrix, all of them are protected throught Sophos Intercept X. But I don't know if there is a centralized place to manage all my Sophos Central policies without…

Hi, i had a case opened at the sophos support regarding my problem and the fix after two weeks was to disable peripheral control. Maybe someone has a better solution for this because i think there must be one Problem is: Microsoft FSLogix Profile…

Good morning, some images from the site are not showing. Could anyone help? Attached are some prints.

Hello everyone, I have some questions regarding Sophos Central Computer groups: - Is it possible for a computer or server be part on 2 or more groups at the same time? - Is it possible to create some kind of automatic group assignation rule…

Hello All, This is a repost of an unsolved problem from the Sophos subreddit ( www.reddit.com/.../) , so if it looks familiar that's why. I'm running Sophos XG SFOS 18.0.4 MR-4 and running into issues with web filtering. In short, the category "IP…

New XG deployment (SFOS 18.0.4). I created a few web policies so that we can control what websites authenticated users can go to. Seems to work fine. I have about a dozen servers (some linux but most Windows) that run Services. The services will run…