Hi folks, I am trying to identify which web policy is identified on the logviewer reports causing traffic to be blocked. So far the reports have shown policies numbered 1, 2 and 13. The issue being I don't have 13 web policies and policies 1 and 2…

Hi, Outlook translator feature isn't working; I received this error, as seen in the below photo, and was unable to find out how to allow the traffic for the Outlook translator tool As I add my IP address to any destination + any port. The translation…

Hello everyone, Recently i noticed a bunch of tickets regarding the following. i want to go on facebook, but facebook is blocked. instead of the blocked page i get Error code: SEC_ERROR_UNKNOWN_ISSUER(firefox) or NET::ERR_CERT_AUTHORITY_INVALID…

I am not sure which settings is causing it, but i have hard time finding anything usefull about it. On my network only https is allowed, now we got arduino boards which sadly downloads over the app their zips(firmware) over http (without the S ..…

I need to add the TLS exclusions for allowing Office365 updates through because the Web Protection module is blocking them - I can update my Office365 apps fine without the protection as this has been tested successfully. My firewall is XGS87 running…

Dealing with a strange issue where the FW appears to be trying to decrypt a site even though the setting is OFF. Is there another policy that would be impacting this (or producing this sort of error)?

I've been wondering for a while, is there any way to check if the XG Sophos Firewall can provide access to YouTube for Schools rather than the general YouTube content? We're implementing a QoS plan, and that includes cutting YouTube access off, but…

Over the last couple of weeks, we've been having an issue where a website that is whitelisted properly is getting miscategorized and being blocked as category none. As you can see in the picture below, the URL that the Sophos Firewall is processing…

Hi Team, I configured a DPI Rule, that should decyrpt SSL/TLS Traffic, but it actually doesn´t, despite Policytest says, it does. Even if AV Scanning is active, the firewall does not block access to https://secure.eicar.org/eicar.com.txt . If…

Hi, I'm using Sophos XG virtual appliance and trying to add users as exclusions for the Web Proxy - Transparent mode (Direct Mode off). If Anybody is used, policy is doing the job and blocking .exe files (as example). But i need that some users to be…

Hello I need help, I can't get it. I want to block the entire internet, except the Google Map page, to a single user. I enabled STAS but I couldn't assign a rule to the user. Thank you.

Hi All, With both the Firewalls and Endpoints in our organisation being managed in Sophos Central, is it possible to sync the endpoint web filtering to the configuration of the XG, i.e. block lists, allow lists, etc.? This way we're not having to…

Hi, We just want to create a policy in sophos firewall to allow updates for windows and Anti virus Please Ellaborate your Response

Hey guys. Thanks in advance for your time. I would like to know how the navigation quota works. Is the limit applied globally to the user of the group regardless of the firewall rule or does it only apply to the firewall rule that the group is applied…

Hi Sophos / Community, Please can someone confirm that Sophos Firewall Web Fitlering is compliant with the UK Government's Keeping Children Safe In Education standards? I'm unable to provide a direct link to the UK GOV website where this inforamtion…

YouTube is currently restricted by the policy, but we require access to be granted for a 2-hour duration during the lunch break using the Sophos XG330 firewall.Please help to resolve this problem

I am trying to download a manual from a website and it is classified as 'manual proxy surfing' where as the other pages on the website work correctly. I often see 'manual proxy surfing' blocks in my daily reports and not sure which site i f any is causing…

Hi Sophos Community, We've had it reported to us by those that use the monitoring software that https decryption has stopped working. We aren't exactly sure when it stopped working, but it appeared to have done some time after moving to 19.5. Though…

Defense contractors and others with government contracts are now required to block access to TikTok. We have a number of customers that fit into this category. Sophos has long had Musical.ly as an available application to block in SF, even in the last…

Hi At some point Ubisoft Connect stopped working, and have tried anything I can think of as it works fine if I bypassed the firewall by using a mobile connection. Tried adding URL to the exception list so it shouldn't be scanned, and added the URL…

We're using a particular messaging app that works if the applicable firewall rule has Web Filtering "None", but not if the firewall rule is "Allow All" (or equivalently a Policy that only has the default Allow and everything else turned off). What's the…

Hello Good Day, Im using Sophos XG 135 and web policy roles are working well but after a while when I search for sex images they appear but do not open the website. So please how to not appear in searching engine. I tried the article that closes…

Hello, I am setting up a new firewall, and feel like I am missing something. The default settings are currently applied for SSL Inspection. I have downloaded the Appliance Root CA from the Web > General Settings, as well as the resigning certificate…

Hallo zusammen, ich finde bisher keine Möglichkeit Webfilter Zonen oder gar (verschiedenen W-Lans) zuzuweisen. Hier geht es um eine Schule, mit Schuelern, Lehren Verwaltungspersonal, Internat usw. Wie kann ich für diese einzelnen Bereiche Webfilter…

Hallo Zusammen, gibt es eine Möglichkeit, wie auf der SG, die Block-Seiten vollständig anzupassen? vollständig eigenes HTML-Template wenigstens Anpassung aller Texte inkl. Titel Sprachanpassung / Lokalisierung Die Texte lassen sich ja nur…