I use Sophos Email Protection. It is the front end for Microsoft 365. I am being sent email from a company donotreply@vendor.org The emails are bounced back to the sender. I have placed "@vendor.org" on my Allow list. Other mail from this vendor is…

Hi, I have the following problem and hope somebody knows this error. Today I upgrade my Sophos XG Software Appliance from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.0 GA-Build317. After restart my XG gives me a red status for services with the following…

Hi, we're getting this kind of mail for our servers each time Sophos released something new. The problem is: we don't know what you changed. It's not even possible to identify if this update was for Linux Server or Windows Servers. So this mail is…

Hi, wie stelle ich auf der UTM9 ein, das eine von außen kommende eMail, die vermeintlich von der eigenen Mail-Domäne kommt, verworfen wird? Bei Tests ist aufgefallen das die bei uns durch gehen. Unschön ;-)

Hallo, wir haben seit kurzen eine XGS2100 im Einsatz mit XStream Protection, nutzen also nicht den Mailfilterung von Sophos. Wir haben einen Exchange wovor ein NoSpamProxy sitzt sowie ein KEMP Reverse Proxy. Eingehende Mails: Port 25 -> XGS2100…

In the last 2 days we received several ATP Mail alerts from the UTM. The hostname / IP shown in the mail is not listed in the ATP Log but i can see the IP of the host on the ATP Dashboard (Advanced Protection Statistics) in webadmin. There is no exception…

I've been running with SSL/TLS decryption and scanning disabled for several months based on issues it was causing with Apple Mail. This was a known issue that was supposedly fixed in Sophos XG 18.0.1. I just enabled it again hoping it would be fixed but…

Dear, We currently investigate problems with Exchange Active Sync after upgrading to V18 in Sophos XG. Before the upgrade, sending with any client that has configured an email-adress was able to send with no problems. After upgrading, we can send…

Guten Abend, ich betreibe seit einer Woche mein privates Projekt auf einem Rootserver: - Proxmox HV + Proxmox Firewall + IPTables mit öffentlicher IP -> iptables geben alle Ports ordnungsgemäß an die UTM weiter und funktionieren. -- Subnet 192.168…

Hi! I have Xg 330 with EMAIL (MTA MODE) enable, it is fine, i have policy with address in whitelist, but, one addres form my cutomer it in whitelist but ocurred listed in "Probable spam", with my policy set in case send for email to quarantine. Is…

Hello, i got a question, what are your solutions of adding your contacts into the phone? We would like to add them primary into the Mail container, keep them syncronized and show the calling ID when getting called. Seeing the ID is possible…

Hi Community, wir haben seit eingier Zeit das Problem, dass Mails von einer bestimmten Domain in ein Timeout beim SMTP-Handling laufen. Zum Einsatz kommt eine SG135 (FW 9.510-5) als SMTp-Proxy konfiguriert. SMTP-Proxy Log: SMTP connection from…

Hello, I was previously using Sophos Central for Endpoint so I had all of our users already listed under People in Sophos Central. We've added Sophos Email today, so I ran an AD sync from my server that shows it completed successfully, both from the…

Hi Guys, We're looking at moving from an On Prem Exchange 2016 Server (Behind an SG230 doing all our SPAM filtering) to Office 365. I'm across the setup of Exchange 365 and already have the Domain Sync setup and working fine and about to re-config the…

We have a Sophos XG of which the MTA is used as a smart host. On some domains it will try to connect to A records instead of MX records. Does this sound familiar to anyone?

Hi all! Recently, a firewall of your brand was installed in my office. Unfortunately, my colleagues and I find problems when sending mail with various clients (for example, Mail, Thunderbird, etc.). The error that is restituted refers to problems related…

When sending from our Organization to bellsouth.net and att.net email addresses the mail stops in the firewall and has an error of destination unreachable. It stays there for several days before finally not delivering. Bellsouth can email to us just fine…

Hello, I am having a very odd issue. My XG 230 is my MX record handling all incoming mail for my domain. For some reason when someone with a yahoo account send us mail with a CC field the email will go to the TO recipient only multiple times, but…

Hi, Has anyone had any experience in setting up Sophos XG firewall to use SPX email encryption where an existing mail flow is from an internal exchange server to Mimecast who then deliver the email to the intended recipient? Our exchange server is…

Hello everyone, we have some users who are excessively using large folder structures and rules in their outlook. As far as I understand it, you have to "visit" each folder you want to synchronize in the mail app (SSE Android/ Mail iOS). Whis will…

Ok, I am stumped and hopefully someone here might be able to help. I have a Canon Copier with a fiery on our network. The printer has an internal ip of 10.20.20.12. I have a NAT rule set up to allow all traffic from a fixed IP address, for example…

HI All , I have a very weired case, Suddenly 2 days ago XG Firewall Started to drop mail, even without any notification to the external senders. the scenario was : XG firewall (SFOS 16.05.5 MR-5) running well for some time, but after new firmware…

"The operation will take time to complete. The status can be viewed from the Log Viewer page" I keep getting this message when I test quarantine digest. I am also not able to release emails from user portal quarantine. I get the same message. Email…

Hallo erstmal, Ich habe die Adresse externe Adresse x.x.x.4 für eine Domain hinter der ein Webserver steht und über die auch Mails gehen sollen. Jetzt habe ich den SMTP Proxy und den Mailscanner angeschaltet funktioniert auch. Der Server nimmt die…

Hallo liebes Forum, ich bin ein absoluter Neuling in der SOPHOS Umgebung, habe aber den Auftag bekommen eine vernünftige Firewall zu suchen die unserem Betrieb und den Kunden von uns einen guten Dienst leisten soll, dazu habe ich aber Frage, ob eine…