I needed to use Sophos Community for the first time last month to request a documentation update. I had to create a customer care case to get my Sophos user ID to work with Sophos Community because the sign up process is broken. I asked Customer Care…

I have a problem with the Sophos partner portal, as you can see below in the screenshot. Login : aya@siliconlibya.com Can you assist me with that?

Is it possible to have all of my Sophos accounts (community, myutm, ID) merged so that they are all tied to the same login or at least the same email address? If so, how do I go about getting this taken care of? I am a home/free user so as far as I…

Hello there, I am having a problem on my MacBook with 12.2.1. Suddenly SOPHOS gives me an alert and does not allow me to log into my account any more: the CREATE ACCOUNT is disabled. I have uninstalled and installed the HOMOS HOME software several…

Hi, I was forced to change my Central login password but there was no explanation. Is this something normal or ?

Dears, Since yesterday I am unable to access Sophos Central Admin Dashboard. All I get is a blank page after OTP input. I cleared the browser cache, changed browser, restarted the machine without success. Can you please adivse? Thank you

it says "caa started in foreground mode. Connecting to host 172.16.1.3 ... Connected with ECDHE-RSA-AES256-GCM-SHA384 encryption. Client type sent: Linux Login was denied. Username/password invalid! Sending SIGTERM to running caa with Process Id 96829…

Good Evening. I must reset my Password from the Sophos XG 106w. Via Seriell I can connect with admin as password. But at the web console, I cannot login. I have to write a captcha. Perhaps that is broken? Can you help me please?

Hello, I am a new user of sophos. I have now a sophos XG 106w. I have registered my Sophos ID at https://central.sophos.com/manage/login . I cannot login at this site, but I can login here to the Community Site. What can I do? As Error: Mit Ihrer…

Hello, I'm Sophos Central's user. I can't login to central.sophos.com/.../login since January. Whenever I enter this address, page went white screen. I tried several browser such as Chrome, edge, and firefox but none of them worked. Surely, I cleared…

Hi, we could not download client installers, then sometimes it works again. Login to Central is also not working. Multiple browsers, from multiple countrywide network locations. Region: Central/Western Europe

whenever i'm logging into the sophos home account it gives me same error on any platform or device. Error saying An unexpected error has occurred. https://we.tl/t-6B6rHNrwtd anyone facing the same issue? Regards Abbas

When I log in to my account this error shows up regarding an issue with single sign-on. What should I do about this?

Hi All, While attempting to login, some customers may encounter an issue with no page movement. When the username and password is entered and you click "Sign In", nothing happens and you are not logged in. Some customers have also reported devices…

https://central.sophos.com After entering email address,password and clicking "Sign In" nothing happens. The blue "Sign In" Button gets gray and after 4 sec. blue again. Tryed Chrome, Inet Explorer and Edge. Thx

Hi community. Sophos SG 125 HA Cluster [Master/Slave] After Updating to the latest Firmware we cannot login to Webadmin because after successful Login it stops working while showing "Please wait, logging in" banner. I tried several things without…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

We noticed yesterday afternoon (21st) that 30-ish of our servers have stopped the hmpalertsvc service and was unable to restart it, in concert with an "Failed to install Unknown: ." error in the console. As a side effect we were unable to login to them…

Hello. I'm a bit confused that I have to report that ... but ... it's happening in 2018. It looks like You have problem with calculating window handler position for multiple displays. I work with two different external monitors ( one on left side…

Hi, I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations: 1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc) 2 - Start the SGN Management Server 3 - Import the license…

I do have CLI access. So I found guides from here: https://community.sophos.com/kb/en-us/115346 And I followed the sections entitled: "WebAdmin password reset procedure" and "Local network is missing in the allowed networks of the WebAdmin" I get…

Hello, I installed an Sophos Safeguard 8.0 Server with my policies. I created a testuser and enabled smartcard login for that User. With that i set the logon mode for the Safeguard authentication also to "Token". Middleware etc. is also installed…

Hi all, First, this is my first time on this forum, please accept my apologies if this is posted in the wrong place! We run Citrix Xenapp 6.5 at the moment and use have used Sophos for a number of years. This week we implemented Exploit Prevention…

I'm getting a bunch of failed login attempts across multiple devices from a single IP address. I know there is way to limit the SSH and WebAdmin access to certain networks. I have added a firewall rule that drops packets from that IP but I'm still…

We have been having a lot of trouble with Windows 7 desktops freezing up during the boot up process or shortly after login. If the workstation gets to the login it will allow log in but within the first five minutes of use the computer will lock up with…