I have XG 115 which only has an active basic protection license. Now I need to add new sd-red 20 devices. Can I purchse the Network Protection license and proceed? Will it work? Cuz one of Network specialists told me it won't work, no more licenses for…

Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos management website cannot be accessed because I switched…

Dead Community, Dead Sophos Team, now with the 2. gen XGS devices, i would like to upgrade my current XGS 107 FW, where i already have a 3 year subscription for Xstream. Is it possible to migrate the current license(s) to the new device without…

Hello all. I just received my apparently last NFR License for my XG 210-REV3. It's good until the end of March 2025.How do we go about getting replacement hardware? It's such a shame because this 210 is in MINT condition, and absolutely nothing wrong…

Hallo zusammen, gibt es in einem degraded Sophs XG HA in dem der Master, die Lizenz hält eine Art Karenzzeit, nach der der Slave die Lizenz "verliert", wenn der Master nicht online ist? Grüße!

Is there any update from Sophos wherein protected mailboxes can be selected? This is because there are valid mailboxes that are still active, but users are resigned already.

Hi all, I was considering purchasing a virtual firewall, but I have a doubt to clear up. The vFW will mainly be used only to create a site to site where there will be about 100 users behind it. (There will be no local users on the LAN instead) In…

Hello Team, One of our customers is looking for Sophos Email Security. They are currently using G-Suite with 60 users. Please find some relevant questions related to this. Here, I have shared a few queries about email security. These will help us…

Hi, we are using xgs-3300 due to user and throughput increase in firewall utilization also increase we are planning for upgradation If we purchase a higher model xgs series can we use the existing license or do we need to purchase separately. …

Hi all, I've used ZTNA with FW as gateway for one year. After a license-issue, i am able to activate the 3 free licences and are able to reach central-ZTNA-configuration again. My old config is there, but my current/active firewall is no longer available…

I just logged into Central and noticed a mentioning of Free ZTNA licence offer, but the link below just takes you to the community ZTNA page. Is there any info on this offer anywhere as I did like how ZTNA integrated into Firewall, unfortunately the cost…

one doubt in sophos email security.. customer is having 120 user .. but they went to secure only 60 critical user only through sophos email security is it possible to segreate 60 user from 120 user and secure them. how to configure only 60 user ?

Hallo, ich brauch mal euer Hilfe. In einem HA Cluster hat die Primäre XGS ein Problem, sie funktioniert einwandfrei, aber sie hat sich einfach mal ausgeschalten und wird nun ausgetauscht. In der Mail vom RMA-Support steht das die Lizenz automatisch…

Hello Good Day for every one i need to remove licenses to old device but i cant do this look to photo in attached

I spent the last 45 minutes trying to get through to the support portal and actually submit a support question to the official support, but obviously failed due to not being able to register on the support portal since I have no current relationship to…

Hi , I just want to find out if I registered my Serial Number for PC no.1, later the PC died ( not working order), can the Serial Number be transferred to a replacement PC no.2? Or the serial number is not transferrable, I need to apply a new one…

Bonjour à tous, j'aimerais savoir si la réception d'email est perturbée par l'expiration de la licence Email Protection. car je ne reçois plus tous les mails. Merci pour votre aide Firmware SFOS 20.0.1 MR-1 XG310

Hello all, I've had my XG Home appliance setup and registered since Sept 1, 2023 without issue, everything was green on the dashboard\home page. Today, these two services are stopped and refuse to start stating that I need an Intercept X license…

Hallo Sophos Gemeinde, ich habe hier noch eine ältere SG115w und wollte diese mit einer Home Lizenz betreiben. Leider ist es nicht möglich bei der Installation die Serien-Nr. auf die V1234567890 Serien-Nr, welche man der HomeLizenz erhält, einzugeben…

I'm out of mailbox licenses and would like to cull certain mailboxes that do have licenses. I can't find a way to exclude specific mailboxes from the Email Security Base Policy.

I previously was running on an evaluation license on my sophos xgs and when i got the subscribed license, i aplied the license key and the expiration date changed to a year later which is correct but then the status is still showing EVALUATING, what could…

Hello, I have purchased the license for an XGS firewall Virtual Appliance to be installed on VMWare. I have received the License key for Xstream Protection for SF SW/Virtual - UP TO 4 CORES & 6GB RAM - 39 MOS as well as the License number. I have…

I was wondering if there is a way to receive email alerts when my firewall licenses are going to expire. I couldn't seem to find it anywhere in the alerts section. Thanks, Yasha

Hi, I got two XGS 2100's where the base license is not subscribed, All other license are activated, not the Base. This gives me all kinds of routing and nat issues. Need help soon.

One of our client consuming extra licenses they actually porches from, for example they have 59 licenses over MS 365 and their environment consuming 77 email protection licenses. Now how then can reduces the license count of their shared email box or…