Just bought a new XG85 firewall and am attempting to set it up. I have connected it to the internet and registered the device, however it refuses to synchronise with the license server. It isn't showing up in the central admin cloud account either. When…

I have a brand new XG 115 appliance. Each time I try to register it I only get an error indicating "There has been an unexpected error". How do I get past this?

How on earth ore these IPs counted? "This email was sent by your Sophos UTM software to notify you that you have exceeded 110% of the user count for your license! Licensed Users/IPs: 50 Counted Users/IPs: 291 All additional users/ips except the ones…

Hi all, can I kindly ask, how the Active IPs are counted in the software/virtual deployment of UTM as reverse proxy ( WAF only )? E.g.: I have 10 real web servers behind the LAN interface, which I want to publish through the WAN interface to the internet…

I am running UTM 9 home, its been running correctly for a full day now and I just got the alert that I've exceeded my 50 free IP addresses already! I looked through the DHCP logs and it seems the DHCP server (UTM) is handing out multiple different IP…

Hi. I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription…

Hi everyone, Please, someone to tell me the correct procedure. I have two UTM 625. One of this has an active Full Guard License running and the second one has an expired license and I cannot access to WebAdmin if I don't upload a license file. I want…

Does anyone know how a person with a home license would go about seeking the "elevated" features of sandstorm with the home license? Can it be added as a second license or is the "elevated" sandstorm license incorporated into the UTM license? Also, if…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

I have an SG hardware appliance that is licensed and deployed. If I do not care about migration and am willing to dump the existing config - what is the process to obtain the XG license for the device? All information I have seen indicates you need to…

Good Morning, I'm a UTM 9 home user personally, however I'm recommending a small business swap out their existing firewall for Sophos XG. A sophos partner has quoted for the XG 115w EnterpriseProtect, 3-year hardware and license. I still need Sophos…

Hello, I downloaded the SOPHOS UTM 9 Home Free edition software on 18-11-2014 and I think It’s amazing!, however I noticed that in MANAGEMENT > LICENSING the license for Network Protection, E-Mail protection, WEB protection, Webserver Protection etc.…

Hi All, Apart from patterns not updating is there any other function affected ? I have a customer who has 'Endpoint Security and Control for Windows' and 'Enterprise Console' and we are planning when license expiration occurs. Does all endpoints…

I have a fresh install of the Sophos XG Firewall and when trying to activate I get the error: "Error while parsing response. If error persists please contact Support." I downloaded Sophos XG Firewall Home Edition (version 15.01.0-376) and have installed…

Is there still a partner license, and where can it be generated ?