Hi Community, i have a customer who's replacing his UTM with a SFOS firewall, however the license for the networ protection is not yet valid, but the firewall should be working ASAP, could i go ahead and activate the evaluations until the License…

Hi, I have a laptop that was last reported active over a year ago, suspect it is no longer in use. The device is showing as encrypted on Sophos Central if I remove the device does the encryption license become available so I can use it on another device…

I have an utm appliance that I want to use to segregate part of my internal network. The problem I have discovered is that with the license being expired I cannot create / edit time definitions. I don’t understand why as time definition is not listed…

How does the licensing work for Sophos Central, we have exceed our count, I have deleted devices and yet the count doesn't go up?

When you create a new Sophos Central account from scratch by registering directly via sophos - how can we assign this account to an sophos partner? These information are blank in account details. As this will be a account only using Wireless Protection…

Our SUM License expired, and the URL that we used last time, now takes me to an XG Trial page rather than the page to 'Register SUM and get a license key.' Does anyone have a better link? (Below is the link I was trying to use from: https://www.sophos…

Hi, We're considering migrating our Sophos Enterprise console to Sophos central. We've just renewed our license in July 2021, for 12 months. Is there a way to move our on-premise licenses to Central, so we can complete the migration, and start buying…

Within the license PDF I have found following instruction: 1. Go to www.sophos.com 2. Click Sign In > Licensing Portal (MySophos) and sign in with your Sophos ID. 3. Note: If you don’t have an ID yet, click Create Sophos ID and follow the instructions…

Hi we have a couple of remaining sites that we are migrating to XG running on a virtual platform. In the last couple of days one of our sites has been throwing the following error "Cyberoam Virtual UTM appliance is not able to connect with the Customer…

I have been using Astaro/Sophos UTM for over 12 years now. The one thing that confused me was the one step not discuss regarding HA. There is no information/direction about creation of the 'Slave' node. Directions always begins with a n existing UTM to…

Sophos UTM Home notified me that my license will expire which surprised me since I remember it mentioning expiring in the year 2099 or 2999. I am pretty sure I went to sleep in my bed and not a stasis pod. Looking at the license overview on my UTM web…

Hello everybody I have a Sophos UTM220 at home. Now I want to put it into operation. The only option is with the home license. However, when I want to upload the license there is always an error ..., Does anyone know what I have to do? Many T…

Good day I have the following problem: I only need the firewall to make 4 networks. I don't need any firewall protection .. Is there a basic license that is free? Because the home license is limited to a maximum of 50 IPs. And if I want to take…

Hello I became a message that I ran out of the 50 licensed IPs, although I never had that many devices active. Then I realized that the DHCP server gave out new IP address to some devices without respecting the lease time (86400 as per default), so…

Hi everyone, My client bought two XG450 Sophos as HA Activ/Passive, one license for the Active module everything works fine, but in MySophos Portal it shows that the only Active module is licensed and the slave is not. will the passive module still…

I'm very happy to use the utm 9 solution, but the 50 IP limit in the context of dual stack IPv4 / 6 and cloud-based IoT devices can be very small. I asked Sophos Customer Services for pricing and they referred me to your sales partner, who also referred…

Hi everybody My goal was to Upgrade SFOS 17.5 to 18. I download and Installed the Firmware and after a Reboot my appliance never booted up again... So I decided to re-install 17.5 and to stay there (for the moment) as I don't understeand the new NAT…

Hi, is there a way to get a home use license with more user than 50? After enabling IPv6 I have more than 50 activeIP addresses...

Hello, I am sorry for this post as there are numerous other posts on this topic but I am stuck. I tried and read all similar posts and still cannot solve my problem. I use the solution since the good old Astaro times and I have never had a problem like…

Dear experts, what about Java license fees (embedded within the SMC App-Server) next year? Please clarify this to us. Thank you, Till

Hi All, As the XG Firewall on Microsoft Azure is deployed as a virtual machine, a customer who has been trialing it may wish to convert their trial license into a paid license and avoid the need to perform a redeployment. This is updated on our License…

Hello, I had a question, does anyone know what is the maximum number of clients that can be had in Sophos Central? I have a future client with 3200 endpoint and I wanted to know if it is possible, as well as if the administration will be very difficult…

Hi, I would like your help for the following issue. I'm trying to install the latest Sophos XG Home edition (SW-17.1.2_MR-2-225) on an miniPC. The installation wents well, but when I want to register the product via the portal page, I get an red cross…

We've managed to install "Intercept X Advanced for server" on a few servers instead of the standard protection. I can't find how to downgrade this. There used to be a way by selecting the server itself but this option seems to have been removed. The…