Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Hi I am running UTM 9.506 and unable to figure why i cannot access some of the internal (sophos webadmin, user portal, webui for other devices), do not see any drops on the firewall logs. Everything works flawlessly on my android. Also tried the same…

We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close. Restarting the device…

Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

Hello, Just curious, I received a warning from my firewall that it detected the C2/Zbot-A C&C virus from an IP that points to my iphone7 (it is NOT hacked, and is fully patched IOS). The only thing in my IPS log is: "2017:09:07-05:48:08 gateway…

Hello! Our company iPhones are reported to us by the system if they don't synchronize with the server since 4 weeks. We can't ask every user to start the SMC app once a month and then trigger the sync manually. The SMC app can trigger this automatically…

Hallo zusammen! Unsere Firmen-iPhones werden vom System an uns gemeldet, wenn diese sich über 4 Wochen nicht mit dem Server synchronisieren. Nun kann man nicht von jedem Mitarbeiter verlangen, dass dieser sich einen Regeltermin macht um daran zu denken…

I have a voicemail in my Mobile Email client which I can play just fine on my Android phone. When I play it on the apple device it will play but no audio. I checked the volume of the handheld and it is cranked. Any suggestions?

Hey! Here a german screenshot from an iPhone: I mean the second one "Letzte SMC-Synchronisierung", how can i do this synchronisation? The first one is easy. "MDM-....:" can be triggerd in the SMC App on the device and on the backend of SMC with "update…

Hallo zusammen! Ich würde gerne gewisse Apps, für eine bestimmte Gruppe von Usern sperren. Diese Apps sollen nicht von User installierbar sein! Derzeit habe ich es so geregelt, dass ich eine Geräte-Gruppe angelegt habe. Für diese Geräte-Gruppe hab ich…

Hallo zusammen! Sophos Server-Version: 7.0.8 (rev 9453) iPhone 6 Vielleicht könnt Ihr mir bei meinen Fragen weiterhelfen. Die erste wäre, kann man per Sophos ein Hintergrundbild vorgeben? Für den Sperrbildschirm und auch für den Homebildschirm? Meine…

Hello, is it possible to send videos from my local iPhone Gallery via Secure Mail? I tried this but i saw my pictures only. Videos was not available! Best regards

Hi, I have setup an SSL VPN for our business users. When connecting to the VPN from a laptop, everything works perfectly (specifically meaning internal LAN DNS is being pushed to the SSL VPN client). However, for iPhones the internal LAN DNS is not…

We have recently started to enrol some iOS 10 devices, with the Sophos email app. The app works fine apart from any visual or audible notifications. The app icon counter is also often very far out of sync. Background refresh is enabled, and the app…

Hello, we manage our company IPhones 7 (iOS >10.2) with SMC Server V7 via the Sophos container solution. So we use the Sophos Secure Mail App in version 7.19.12 for managing all business contacts, calendars and emails. This works well. Now i have…

Hi all, is there any way to update an in-house application with a new enterprise distribution profile without having to redistribute a new version of the app? One of our in house apps has a provisioning profile that is due to expire and I would rather…

We are experiencing a strange problem with hidden attachments of all supported file formats. For example if we go the settings in the Secure Email (iPhone) app and send the logs to the support team. We receive the email immediately but if we want to…

Will there be a free sophos antivirus version for IOS devices like people can use for android?

Hello. I recently found the virus Mal/Generic-S on my mac. I see that it is a type of spyware. I checked on Sophos's website and saw that it only affects Windows. However I was wondering if the name "Mal/Generic -S" refers to a specific virus or to a…

Hallo zusammen! Ich habe es erfolgreich geschafft eine VPN Verbindung via L2TP über IPsec einzurichten. Nach der Verbindung mit dem VPN-Netzwerk erhalte ich zwar Zugriff auf alle Internen Geräte (2008R2 Server, Firewall, Computer usw.), aber eine Internet…

We are relatively new to SMC, and have been rolling it out to about 100 users over the last 4 months. We are using it to push Exchange accounts to user's cell phones. Everything has been working fine, until today, when SMC started deleting the Exchange…

I discovered this when setting up an Android phone but I assume it an general issue.

Hi, Have recently setup a new Sophos Mobile Control environment, however when trying to enrolll first device, we are seeing Enrollment/Activation Failed error on the device. And the following in the Server log: com.sophos.mobilecontrol.server…