Hello, I am using only Security Heartbeat as the client authentication method and at least 10% of my clients doesn't show up in Live Users, I can confirm that the Sophos AV Agent is installed with no errors and is communicating with Sophos Central but…

Hi, we want to begin selling XG Firewalls und Intercept X to our customers. We are trying this features right know and cant get Security Heartbeat working. We have a XG330 HA Cluster with FullGuard. A Central Account with with Intercept X Advanced…

Hi, My clients are not sending a heartbeat, so it would seem to the firewall. All the articles i have looked at range in age and firmware versions making it difficult to work out why and what's supported. Does Heartbeat support both Windows…

Hello, we use somes firewall rules with "Match known users" but sometimes the STAS not identifying user (for unknown reason.. ) and in this case we would to use the client authentification agent but i have 2 problems: -On some computesr, when i…

In a nutshell: Is it possible for firewalls across an estate to share information about endpoints' HeartBeat status (and user ID)? Consider the following scenario: A Head Office XG has firewall rules that require a minimum HB status for devices (e.g…

Hi everybody, this is my first post here :-). I have a problem that has been bugging me since last november. I set up a XG 125 with v18 for a new client and configured IPSec VPN using the Sophos Connect Client - split tunnel mode. So far so good. Intercept…

Hello! Is anyone aware of any danger of having the same user logged into multiple computers at the same time when implementing Heartbeat Authentication and NTLM? Take this as an example; We have 2 computers and one Sophos XG. All setup with SSO…

Hello, I'm pretty new with Sophos XG Firewall, could You help me with following thing. 1. I want to check which devices are connecting to the network through XG Firewall from LAN/VPN that are not using Sophos Endpoint security so they are not sending…

Hello, can someone please describe in a few words, what "Block clients with no heartbeat" really does? The one-liner from the online help does'nt really say more than as is shown on the rule options. I have a problem to understand how this check-box…

Hello, yesterday some ouf our Sophos Central Clients received program updates whilst working on the computer. This resulted in slow performance and a loss of Security Heartbeat to the firewall when the Heartbeat Service restarted. The restart of the…

Hi together, to use Intercept X with heartbeat firewall policies sucessfully, we have to be able to ensure, that once a network device with endpoint protection connects to the network, the first thing that happens is, that the endpoint protection client…

Hello together, I implemented Sophos SSL Split-Tunnel VPN for Clients with Endpoint Protection installed with heartbeat Rules to require a green heartbeat for connectivity to our company network. Unfortunately, it sometimes takes even a few minutes…

Hi All, The XG Firewall will not have Security Heartbeat connections from Sophos Central Endpoints and Synchronized Security features will not be available. A prompt will display that there is no registration with Sophos Central. Customers affected…

I have my router--> fortinet firewall-sophos configured in bridge mode-intercept X 300 users.i also activated synchronised security,but i could not see any heartbeat.What can be the problem?

Hi all, We use Sophos firewall SG210 on XG platform and heartbeat enabled with firmware 17.0.3 MR-3 and existing firewall rules includes if user laptops don't have have green heartbeat, they cannot access servers on premises such as active directory…

Hi, I'm Facing a problem with Heartbeat its stopped suddenly and the counter showing 0 and there is no logs at all when I checked the logs I found there is a certificate issue so please anyone face the same problem and how do I fix it, I have opened…

We are trying to resolve missing heartbeats notification on our XG 230 firewall. We have several host machines that caused the firewall to generate the missing heartbeat notification error message when they were shut down over the weekend. On the…

Does anyone know if it's possible to connect 2 switches to the XG firewall when both switches are on the same subnet. 1 switch contains servers and the other switch contains desktops, printers etc. I would like to add both switches to the XG and have…

Hi, I will start using Firewall XG for the first time and from what I read on the documentation it has a heartbeat feature that requires to install a local agent in each cmpyter on the network, to ensure max protection, correct? At the moment all…

Note that the computer is not infected.

Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…

I have read all the past discussions on this and everyones dismay that you cannot import config after upgrading the software. It was stated a "tool" may be available to do so? I'm wanting to implement the nex-gen HeartBeat but thats only on XG. And, we…

Dear All, I'm facing issue with our OS X 10.7 when I enable the heartbeat all the Mac machines disconnected from the internet when I checked the status everything looks like normal and all the machines clear at the same time I don't have any problem…

Hello, Our XG firewall blocks some users when they switch from ethernet to wireless. This has also happened when users briefly lose wireless connection as well. Is there a way to whitelist individual heartbeat rules? We aren't blocking users that don…

Hello, Users are blocked for a minute plus when they disconnect from the office wired network by our XG firewall heartbeat. Turning off and turning their wireless back on will sometimes fix the issue, but mostly they'll just have to wait. I'm opening…