Hi, We provide IT-support for one of our customers in Nigeria. I can manage the firewall via VPN connection from Belgium. Is it a good idea to upgrade the firmware from the webbrowser in Belgium, or do I need someone onsite? (I could use a local…

Good morning, Am I able to to update our XG directly to SFOS 19.5.1 MR1-Build278 from SFOS 18.5.4 MR-4-Build418 even though the firewall is also showing SFOS 19.0.2 MR2-Build472 is available. Are updates cummulative? Is that right word, lol. Thank…

Hi there, I have a defective Sophos XG 230 v19.01 here and a backup of v18.5.2 (before the upgrade to v19.01). Have here a replacement firewall from Sophos on which is v17.5.12 installed, now wanted to install here offline the v18.5.2 but we rejected…

Hello, in My XG330 the new firmware validated successfully but New firmware could not be uploaded. Please refer to online help for possible reasons.Please help

I had deployed the sophos xg SFOS 19.0.0 GA-Build317 on vmware and its working fine The problem is I am not able upload the firmware to upgrade / if click download firmware on GUI nothing happens. I can see the disk utilization not a issue. /resized…

Hello, I am a home user and I have been under a pretty substantial attack from China and I noticed some strange events during the attack. I have pulled every log you can imagine and even ssh'd in to get the complete logs and created diagnostics CTR if…

Hello, I have a problem with a XGS87. I can't make an update of the Firmware - not with integrated updater and also not manual with the downloaded Firmware. I'm getting the following error: "New firmware could not be uploaded. Please refer to online…

I have Sophos XG (SFOS 19.0.1 MR-1-Build365) installed on Proxmox instance. Cant update to new firmware version: SFOS 19.0.2 MR2-Build472 After logging popup window appear encouraging me to upgrade to new firmware, but when I click upgrade button…

Hi Team, Currently we have xg310 firewall in our org with 17.5 firmware. Notable to upgrade the same to 18.5 or latest. While trying to upgrade, It is just loading and the tab Grey's out. Need help on this. Any recommendations please. Thanks…

Hi, I have recently tried to upgrade one of our Sophos XG430 to 19.5 from SFOS 19.0.1 MR-1-Build365 but had to immediately roll it back due to issues. The issues were that we could no longer browse to other network devices via DNS name, we have to…

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the…

When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options. How do I escape that screen?

We are running XG550 hardware in an HA with firmware 18.5.2 MR-2-Build380 The Firewall itself is showing these options as availble to download SFOS 19.0.2 MR2-Build472 SFOS 19.5.0 GA-Build197 I've looked at the upgrade information in the release…

I have two sopos XG firewall sync with high availability. Now I want to upgrade their firmware. Now do the two firewalls have to upgrade the firmware separately? Or if the primary device is upgraded, the secondary device will automatically upgrade.

We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…

Hello everyone, i have an virtualised Sophos xg with 4 cores and 6gb of ram. I saw that the version 19.5 is out now. Im on Version 19.1, i checked for new updates but get the massage no updates available. Then i tried to download the newest Version…

Hi All, we are using Airtel ISP ,today i have upgraded its firmware 19.0 to 19.5 now Internet stops working for 10-15 mins. is there any permanent solution for this?

While upgrading the firmware on my HA stack of sophos XGS 3100, I got more than 70 email alerts for the HTTP virus detected Alert ID: 8001 with the messages below repeatedly: Malware 'Unscannable' was detected and blocked in a download from crl4.digicert…

We have a XG310 that is currently running 18.0.0 GA-Build354 and I had a few questions: 1- What is the GA version of firmware? In the release notes it mentions that some GA builds cannot run the latest version. 2- Is this even the correct firmware…

Hi Community and Sophos Guys. As the title describes, I have to upgrade a Active / Passive Cluster SFOS V18.5.2 to V19.5 in a Production Environment. This Production Environment uses XGS2100 as hardware, and have a maximum of 24h hours for a downtime…

Hey, since we upgraded from SFOS 18.5.4 to 19.0.1 we can no longer see the source IP a SSL VPN user connected from in the VPN logs. It simply shows nothing or the LAN IP Address of the Firewall in the SSL VPN IP-Range. We only see the real source…

Hello, I monitor SOPHOS XG through ZABBIX and recently I noticed that I am not receiving HA status, we use the firewall in version 18, and this collection worked. After updating to version 19 the collection stopped. Does anyone have an idea how to…

Hello, I'm new in Sophos. I need to install back a previously removed (2 years ago) XG106. The active FW (#2) was v17.5.13 MR13 The other FW (#1) was v15.5.12 MR12. I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot…

Hi all, I have some weird behavior from my XG106. Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) Didn’t really bother me, cause Sophos…

Hello, we have several Firewalls managed via Central. We wanted to update our Test firewall ( XGS107) to the new 19.5 os. Sadly, the Update doesn't work somehow. Central delivers that the update was successful, but it's still on 19.01. Manual upload…