Please post feedback and suggestions for the Sophos Central v4.0 course review here.

In Server Protection, under our Threat Protection Policy - some settings are enabled that require joining the Early Access Program, which we have not. Are these settings that are enabled working even if we do not join the EAP? It is a little confusing…

In the Server Protection Threat Protection Policy, Sophos recommended some settings to enable: Prevent registry credential theft and Prevent privilege escalation. Are there any known issues/conflicts with these settings once enabled?

Does anyone have good experience with Sophos support? I opened a case first thing yesterday morning and stupidly didn't call immediately. Apparently nothing at all happens if you don't call them. I thought I'd give them some time to look into it before…

It seems Sophos have dropped the ball with MFA. I have recently moved to a new phone and tried to sign into Sophos, today, and discovered that the MFA account for my Sophos ID has not migrated. This is fair enough for obvious security reasons. However…

Lately I have had more and more bad experiences with Sophos support. They ask 2-3 of the same questions. It is sometimes not answered for over a week on critical issues. I was otherwise always very satisfied with the support. Do I have to expect this…

I'm doing a "Kon Marie" and now that all my sock draws are colour coded, I am working on my internet accounts. So could an administrator please delete my account? Thank you for a positive experience when I was a Sophos Customer and needed help. A…

Hi, I have a question about the Partner API GET tenants method described here https://developer.sophos.com/docs/partner-v1/1/routes/tenants/get Starting from januari 10th this year, the billingType attribute always returns null. GET https://api…

Hi everyone! do you have any suggestions on how to resolve this precheck error? we already tried to reinstall it and use sophosZap for clean uninstallation . we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working…

need to delete my account. is no longer useful for me

Hey pliz anybody can help me to remove malicious objects, they called: 1.Shell(Andr/Xgen2-CA) 2.BackUp(Andr/Obfus-D) They couldnt remove by any feature on sophos security but it could detect them

Hi Sophos Team, we haven't been able to test everything yet but here goes Firstly some positive feedback Interface feels much faster than v16 New firewall polices layout is a big improvement. new captive portal and user notification pages…

Software version of utm9 current firmware version: 9.316-4 show 27 updates but has been unable to be discharged into the update Will there be a solution

Hello All, We have an interesting issue with Sophos Endpoint. I have had a small number of users running Windows 10 where the Sophos Endpoint has not updated for months. A call was recently raised and I have been looking into this. Out Sophos Endpoint…

Hi there, I've just joined Sophos as a User Experience (UX) Designer. I'm really keen to meet with customers to learn about your experiences of using our products. Please drop me a line if you're interested. It'd be great to talk to you (and I can bring…

Currently there is no way to create a rule for handling email sent in different language / character sets. For instance, you cannot create a rule that will block all character sets except English to/from a certain email domain. You also could not currently…

Hi - We have Sophos SafeGuard Enterprise and also Endpoint AV too. I'd like a way to push a client upgrade to a workstation for SafeGuard and although this function exists within Endpoint it doesn't in SafeGuard. I appreciate this wasn't Sophos's product…

You loose the local Quarantine detail in the Endpoint Protection when Intercept installs. This is a huge feature loss. But it does look like the Admin portal does gain some of the exception capability, but you can't size the column to allow full view…

Hi All, Just wanting to flag a new feature suggestion which would be very useful The ability to add URLs to a blacklist much like you currently support a while list operation for Sophos Time of Click. This would give organisations and enterprise…

I have a malware that sophos doesn't seem t obe able to remove. I run it several times at one time it said it was all removed, then I can see the computer is acting out and the malware is still there. All my files went to the trash by itself when I only…

Does anyone know where you can give feedback regarding the Sophos phone support service?

Hello, Is there any problem to send data collect about the computer (on which is installed Sophos Anvitirus 9.11.0.4.5) to the RMS central console through the sav-rms service ? Because, the RMS central console is under windows but a number our computers…

How about making the users of the sophos community help with the translation of the products and the community itself? I think this would really help not only sophos, but the users too.