Hi Team, First of all, I would like to thank you all in advance for helping. My issue is as follows. As per one of my customers requirement I did a Sophos central MDM POC. Devices which were used was "Huawei Y2 Pro" with Android 8.0. Customer wanted…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

Seit ein paar Tagen bekomme ich von der Sophos Mobile Security in unregelmäßigen Abständen und nicht nachvollziehbarem Zusammenhang eine Fehlermeldung mit dem Titel "App-Datenintegrität korrumpiert". Die vollständige Fehlermeldung nach dem Titel im lautet…

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

I'm trying to install Sophos endpoint on a device but it keeps stopping at the download section with the below error message: Installation failed. Could not download software. Any ideas of what could be causing this?

Hey everyone, I have an issue of installing the Endpoint Advanced, it keeps reporting the error “could not download software”. It also happens to the integrated installer which also has the Intercept X. However, the Intercept X works fine without…

I am trying to unsubscribe some email on my android device. And, I am using the mailbox of Rackspace mail support account. When I tap to unsubscribe then it displays to me that "you're not authorized person to unsubscribe" and sometimes shows unable to…

I've tried installing Sophos Safe Guard 8.04 for a customer with the help of the following video: https://www.youtube.com/watch?v=sZDWXM5AtbQ I've pretty much followed every step but now when I try to test SGN by entering https://localhost/sgnsrv in…

Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…

Buenos dias, Recientemente hemos adquirido Sophos Endpoint + Intercept X. Las pruebas que hemos hecho con un equipo en Dominio y con Windows 10 nos resultan algo extra;as. Cuando lleva un rato funcionando o hemos instalado nuestro ERP, Sage Murano…

As of today I can't open my password vault. I get the following error: An error occurred could not deserialize oblect to xml I use KeePassXC on my mac, and I made one change - I created a new group and move a password from one group into the new group…

Hello. I'm encountering a problem, while trying to encryp Dell XPS 13 9360 with Sophos. I get to the part where I set my PIN, but after restart Bitlocker doesn't ask me for it, and when I log to my PC I get a TPM error: Unable to obtain encryption…

Hi, ive beeing trying to install the UTM Software on custom Hardware using the latest Vesion (9.5). I installed from USB which made some Difficulties, but by using "mount /dev/sdb1 /install " it finally worked. But now i cant get the Webinterface to…

Hallo, seit neuestem tritt der Fehler -82 auf beim Versuch eine App, die als Android APK auf der Sophos liegt, zu installieren (egal ob push oder durch User). Kennt jemand dieses Verhalten, oder kann etwas zu dem Fehlercode -82 sagen? MfG

Hello, I have multiple Samsung Galaxy Tab S2 SM-T813 | 32GB | Wi-Fi | 9.7 inch devices which all had previous updates from one year ago. About a month ago they were all upgraded with newer firmware, two of them did not succeed and got stuck at the Samsung…

Today when I tried downloading an *.iso file, I've got the error "unable to initialize SaviStream object". Does anybody knows how to solve this problem? Here is an screenshot: Thank you in advance! Meghan

Hi, I`m trying to push the installation of an Android App from Sophos Central Admin to an Android device. The installation is being initiated, however installation is failing due to error code -51 (Google Cloud Messaging not configured.). I`m…

[8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

Hey Guys, i've run into a small issue regarding the installation and update from some of my client computers: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server http:∕∕dci.sophosupd.com∕update. It is alwayse the same Error on…

Hello, I have a zip of a zip with the eicar program but sweep do not say there is a virus... this is a problem or is there a limitation in the recursive scan of an archive ? I have also an iso file of windows with the eicar file and sweep do not…

Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …

Hi i would like to parse all site to site vpn errors. there for i need to event name of possiable site to site errors by sophos. for example "vpn phase 1 negotiation failed" like this where can i find all of posseible error list. thanks

Hi guys, I try to update the endpoints via the HTTP update method. I followed this guide: https://community.sophos.com/kb/en-us/38238 and had no errors. The endpoints can't find "SAVXP" when using this url as update path. (Cannot download from server…

Hi there, I need your expertise on something. I have Sophos installed since ages on a mac OX version 10.9.5 - it was working very well - I think the last scan was a few weeks ago. Now, when I open Sophos and I click on "Scan" > the blue bar gets…