Hey all, i had a weird bug while installing 9.7.19-3.1 and asg-9.718-5.1 on my home Firewall (UTM 110/120). I tied to install these versions multiple times but i still got this BUG after the Installation was finished: *BUG at task_install.c:1005*. My…

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

Hi all, Does anyone get updates (firmware/pattern) via the SUM currently? I have a customer for whom it no longer works on several SUM. Anything known here? Thanks,

Hey I've this problem which logs should i check?

Dear community, I am trying to create an expression-rule for incoming emails on our sophos central. I'm used to work with regexp since years, but this case drives me crazy: As soon as I try to save a rule with alternatives in round brackets separated…

I have brought this up before and submitted a request on it... however I need to bring it up again. It is a huge miss, that my server's install of the endpoint software was not checking in to SOPHOS Central for 2 months, and no alert was triggered.…

Like the title says I am seeing a huge volume of SCHANNEL error events in my Server2012r2 severs that are all relating to requests to 4.sophosxl.net From what I can tell that URL is supporting a narrow string of Cipher suites for TLS 1.2 that were only…

Good afternoon! I am new to sophos and we are trying to test out the endpoint protection. I was able to get the plug-in installed. I was able to get the permissions corrected to allow the API to stay connected, but now I can not sync. This is with our…

We use a Sophos SG430 | UTM 9.707-5 for SSL VPN. It worked flawlessly for the last 9 months. Two days ago we physically moved the hardware appliance to a new server room. After we powered and booted the UTM again, everything worked fine, except the…

Looking into the installation logs Traceback (most recent call last): File "savdctl.py", line 1344, in <module> File "savdctl.py", line 1341, in command File "savdctl.py", line 1328, in command File "savdctl.py", line 85, in p IOError: zipimport: can…

Even reinstalling sophos, this error continues I do not know what to do

Hello, I'm getting exit code 10,66 and 64 while doing Sophos Anti-Virus installation. Could anyone help me on this ?

Hi, we have a little Problem with the new Sophos Central Intercept X. If a website (https) gets blocked, we only receive a error message from the browser. When we try to access a website over http we get an error message from Sophos direct. Is there…

Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…

I cannot install EDR agent on centos7 server I downloaded EDR server from my dashboard and save it as a bash script I copied this nash script on the server to protect and execute it: this is the console message /root/sophos_edr.sh: line 1: #!…

We have had several reports recently of issues with customers not being able to authenticate to the plugin and the following error displayed in the corresponding plugin logs: 2021-04-09T12:30:51.2915673+01:00 [1.0.0.134] List`1 :: CREATE TABLE IF NOT…

whenever i'm logging into the sophos home account it gives me same error on any platform or device. Error saying An unexpected error has occurred. https://we.tl/t-6B6rHNrwtd anyone facing the same issue? Regards Abbas

Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

one of my user get error"an error occurred while checking the licence" when open pdf or excel file in secure workspace

Hallo Community, Ich habe folgendes Problem: Ich habe eine Sophos UTM 110/120 UTM 9 für Zuhause Gestern hat sich meine Sophos Firewall komplett aufgehangen. Deswegen musste ich sie mithilfe des Knopfes neustarten. Daraufhin hat sie sich komplett…

Hi all, since 31.08.2018 I don't get updates for Sophos Endpoint Protection any more. The update log shows the following errors: Zeit: 28.09.2018 06:50:36 Meldung: AutoUpdate abgeschlossen Modul: SophosUpdate Prozess-ID: 11336 Thread-ID: 7384 Zeit…

Hello, we are using "Endpoint Protection Advanced - Competitive Upgrade" It is not possible to run Update on standalone notebooks used outside from company network, with installed standalone version of sophos AV. Is it possible, that our product…

hi, i successfully installed the software on about 50 windows 10 clients, but on a few the installer always fails. i opened a ticket a few days ago, but i havent got any response from sophos yet... here are the lines of the install log file containing…

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…