• Excluding PCs from Enterprise Console

    Tom Olson
    Tom Olson
    I have automatic sync set up on Active Directory in Sophos Enterprise Console (version 5.5.0) which is working exactly how it should do, but I have a number of none Windows computers in Active Directory which can't have Sophos installed on them. However…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Command line install receives no firewall rules

    Nate Hillers
    Nate Hillers
    Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • EThrough the Enterprise Console, How can I get a report on a specific file as opposed to just the generic viruse malware category?

    justin hopkins
    justin hopkins
    As stated, I am trying to get a report on a specific file extension, as opposed to the generic Virus/Malware category, anybody have any experience with this? Thanks in advance.
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Bereinigen von Viren/Malware in Benutzerprofilen

    Thorsten Eich
    Thorsten Eich
    Hallo, ich wüsste gerne, ob es eine Lösung zu den folgenden Problem gibt. Wir haben eine Citrix Umgebung mit ca. 500 Benutzer. Jeder Anwender hat sein eigenes shared profile, worauf nur der Ersteller (der Mitarbeiter selbst) Zugriffsrechte hat…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Upgrade to Sophos Enterprise console 5.5

    Jude Fegbada
    Jude Fegbada
    Hi Guys, I am trying to upgrade my end-point enterprise from version 5.2 to 5.5. In the process, I keep stumbling to an error message "Encryption is installed, please migrate any computers and uninstall before continuing". At this point, am preventing…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • [Solved] Sophos Protection Updating Failed : Download of SAVXP failed from server

    Febrianto Fitranto
    Febrianto Fitranto
    Hi all, I've sophos management console running sophos protection version: 10.7.2.VE3.69.2 When it perform auto update an error has occurred said : Download of SAVXP failed from server http://[server_address]/updatemgr/CIDs/S066/SAVSCFXP/ with error…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Upgrade options.

    Tony Smith2
    Tony Smith2
    Hi, We are currently running enterprise console 5.2.1 R2 on a Server 2003 32 bit platform with a local database. I am looking to upgrade to the latest version and have created a Server 2012r2 64 bit virtual machine in readiness. We are also running…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Machines in Unassigned and not in their AD sync folder (VDI)

    Tower Hamlets
    Tower Hamlets
    Hi, Hoping the forums could be some use as it turns out Sophos never reply to your support questions (nice) We are running SEC 5.3.1 Abit of background because its probably quite useful, not long ago we installed some VDI Infrastructure running…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • On access scanning disable itself random on windows client

    SamueleDell'Aquila
    SamueleDell'Aquila
    Good morning, we have a sophos centralized installation. Sophos endopint security and control, version 10.7, is installed on the workstations. Regardless of the operating system (Windows 7 or 10 or server), it happens that I often find disabled access…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC export configuration from "Device Control" and import this config to an other SEC

    DenisSchröder
    DenisSchröder
    Hello, i have a problem with the SEC. I want to build an new SEC (complete new) and only want to import the "Device Control" configuration from the old server. I see that i can export the settings from the "old" SEC but find no function to import…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SUM Error : Could not remove target for decode by hardlink

    paulus tamba
    paulus tamba
    We have an SUM update server updating to the parent server. The SUM server is able to download the binaries from the parent server, and looking at View update manager details from SEC showed last successful download was recent. However, it was marked…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed to install Sophos AutoUpdate: Package Authentication Failed

    Andrew Butt
    Andrew Butt
    Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Some End-Points not reporting back to SEC despite being up to date

    Monkster
    Monkster
    Hi, We have a number of end-points that do not appear to be reporting back to Enterprise Console that they are up-to-date, even although when I check on the end-point computer itself it actually is. Is there a reason that more end-points seem to be…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Impersonation token alerts/errors

    Yeni Adams
    Yeni Adams
    Dear One of our colleagues has all these alerts/errors on his computer: *see attachement* I checked our the error solutions page on the website but i'm still confused. Should i defrag an SSD? does it help to exclude cmd from the list?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • I would like to whitelist a specific file that is currently auto-quarantined.

    Joseph Coniglio
    Joseph Coniglio
    There is a tool from Barkly that is currently determined to be malware and auto-quarantined. This is beyond my control. As such I would like to whitelist it for testing purposes. I have added the filename "launcherasdfasdfasdf111.exe" to the policy that…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Creating Linux Deployment Package, Fails to download from SEC when run.

    Jared Burton
    Jared Burton
    Hi All, I tried my best to search for the answer before posting, apologies if it's already elsewhere. I have successfully installed Sophos onto an Ubuntu Server and manage it with my SEC by following step 3.1 here: https://www.sophos.com/en-us/medialibrary…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Administrator rights required for rootkit scan

    James Clark1
    James Clark1
    I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Post Server Migration - Machines not reporting to new server

    Robert J.C Smith
    Robert J.C Smith
    Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Change from SMB Share to http not possible

    Tamer Kor
    Tamer Kor
    Hello, i changed the updating Profile from \\servername\sophosupdate to http://servername/sophosupdate as Primary Installation Source, but when trying to save, a popup comes up as the attached Image Shows. Your Help is appreciated. Tamer
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Using Proxy without User authentication

    Tamer Kor
    Tamer Kor
    Hello folks, i am installing Enterprise Console on a VM and have to user a Proxy server, since direct connect to Internet is not allowed. But the proxy Server is not handled via User access. Is it possible to configure Prxy Access without User credentials…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Upgrade 5.3.1 to 5.5.0 failed on obfuscated password

    Testpilot
    Testpilot
    Hello Support Community, Half a year ago we followed the following KB 13094 , this gave a extra level of security to our user account and password use. 2 Weeks ago i decided it was high time to upgrade to the latest version of SEC, this has always worked…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Error to connect Adminstration Server console

    Ivan Mañero
    Ivan Mañero
    Buenas tardes, Hemos procedido a actualizar nuestra Software Sophos Enterprise console de la versión 5.4 a la version 5.5.0 Una vez finalizada la instalación nos aaparece el siguiente mensaje de error: FALLÓ LA CONEXION AL SERVIDOR DE ADMINISTRACION…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Enterprise Console wont install endpoint security on endpoint, errorcode: 0x0000003b

    Wilhelm Kerle
    Wilhelm Kerle
    Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Recommended best-practice for providing endpoint updates / management over the internet

    Zack Horvath
    Zack Horvath
    Hey folks, I have what I hope is a quick question regarding best practices when it comes to Sophos management over the internet. I am currently working on a way for remote users in our organization to receive updates from our Sophos Enterprise Console…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Best Practice for migration from EM 5.2.1 R2 to Sophos Central cloud solution?

    Vincent Lewin
    Vincent Lewin
    Hi, I am embarking on migrating all of my windows 7 & 10 clients from Enterprise Manager to Sophos central cloud solution. So far I have found the installation of the new web client problematic and have had to remove the old client first which is…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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