• Sophos AV Mac OS X Kernel Panic

    ManualKnafl
    ManualKnafl
    Seit geraumer Zeit kommt es auf einigen Macs vor, dass diese Abstürzen, im Log steht dann folgende Meldung: Anonymous UUID: 8E800642-2E2A-B8CC-DA13-2CB7A27E6E3A Thu Feb 25 14:21:41 2016 *** Panic Report *** panic(cpu 6 caller 0xffffff8002d404bb…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to protect a new server 2012 R2 machine

    carolynwhile
    carolynwhile
    I am trying to protect a new server that I have created which is server 2012 R2. It is discovered but when I click to protect it I get the error "The applied software subscription does not contain software this computer can use". How do I overcome this…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • DataBackUpRestore Failed

    rosyidiysor
    rosyidiysor
    Hello, I was migrating to new Server (Windows 2003 x32 to Windows 2008 x64) I have installed all components console. Now, i want to backup all ManagementServer on new server. I run DatabackupRestore.exe -Action=backup. Processed 1 pages for database…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise console, migrating server

    rosyidiysor
    rosyidiysor
    Hello, I got the problem when migrating server, all steps is already done but at the end of installation procces. Window prompt shown like this: I'm really sure, when first installation. I've chosen do not manage encryption. Any advise to solve…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console not updating computers successfully on the network

    TylerMonteith
    TylerMonteith
    Multiple computers on my network under the "policy compliance" part either state Awaiting policy transfer or are greyed out and do not even seem like they are receiving the update. For some reason though at each computers it successful says under the…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to install SAVXP : The MSI has failed (Sophos Anti Virus not installed)

    rosyidiysor
    rosyidiysor
    Hello, One of our server have an issue, Sophos Anti Virus component on this server not installed after automatic update. On this server, installed PureMessage for Exchange. So, PureMessage update failed too. On SEC, i tried to push update but still…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • All DC's reporting same error (ID 769 SAVOnAccess)

    AdamHarrison
    AdamHarrison
    Hi all, We have 4 DC's in our environment and they are all reporting Event ID 769 every 2 mins or so: "The on-access driver could not check device control for volume \Device\CdRom0" All are VM's if that helps. See snip. Thanks
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • can not open sophos enterprise console error.

    AbdulAdil
    AbdulAdil
    Hi Sophos, We have installed sophos enterprise console and after installation it shows "can't open sophos enterprise console" error.Could you please suggestion us to resolve this issue. Thanks & regards, Abdul Adil.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • log file and computer search

    MEDREIMEDREI
    MEDREIMEDREI
    Hi, Where can I find the log file which records what's happening when I try to detect a new computer? I'm using Entreprise Console 5.2.2 with Windows 2012 server. Thanks for your help.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console not loading any updates

    EricFellmann
    EricFellmann
    Hello @ all, I have a problem with a new clean installation at one of our customers. The installation completed successfully, but the Enterprise Console can not download any updates. There is always an error with Code 80040410 followed by 80040401 and…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console Hanging and wont open

    JayCreasy
    JayCreasy
    Hello, I am having an issue with opening the Enterprise console, it just seems to hang. I get the opening box that says "connecting to the server... This might take a few seconds." This just stays static on the screen, I have killed all the Sophos Processes…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Linux Postgres Database excluded directories still being scanned

    InternationalPossumBrotherhood
    InternationalPossumBrotherhood
    We have a linux database, running postgres, that has excluded directories configured but these 'excluded' directories are still being scanned. This is causing major performance issues, hence the reason the directory was excluded, has anyone else experienced…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can I, and if I can how can I, modify the time before end points appears as not connected in the enterprise console

    Peter Vroegop
    Peter Vroegop
    Right now I see red crosses of every endpoint whice is shutdown yesterday and today not used. This behavior decreases the attention value of the red crosses. After all every day one of more endpoints are not in use. As a result, the computers with…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can not open enterprise Console after upgrade 5.2.0 to 5.3.1

    rosyidiysor
    rosyidiysor
    Hello, I've upgrade the console, but got errors like this: Management service is not starting and error. Anybody to help me? because i have contact Sophos Support, and just recommend me to send SDU log.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console can't open

    rosyidiysor
    rosyidiysor
    Hello, I faced the problem when i opened the console, show the pop up 'An unexpected error' and i copy the error. Here is the error: createAccessToken: LogonUser failed ----- [outer exception] ----- -- error: 0x8000FFFF (Catastrophic failure) -- facility…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Documentation on required permissions for Update Manager distribution shares???

    TerryOdom
    TerryOdom
    It's racking my brain and I haven't covered much ground with Sophos support in solving the issue but several of my distribution shares are generating various errors when having new updates written to them. I've already referenced: Sophos Update Manager…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • I need to migrate a number of Macintosh Endpoints to a new console. What's the best way to do this? I've already taken care of my Windows clients.

    jcerio
    jcerio
    See above. I'd like to be able to automate this if possible.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterise Console, an unexpected error has occurred

    rosyidiysor
    rosyidiysor
    Hi all, When i was opening enterprise console, i got error. this copy error: Sophos.Management.GeneralException: Unexpected error. ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown. at System.String.CtorCharArrayStartLength…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC, parentSUM update but error on logviewer

    rosyidiysor
    rosyidiysor
    Hello, I need advice for the problem, our SEC was getting errors since 25/10/2015 and continue till now. I have done to delete content working, warehouse and CID. Reconfiguring our parentSUM and parentSUM is updated, but have error Software Delivery…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Bitcoin Miner Detected

    InternationalPossumBrotherhood
    InternationalPossumBrotherhood
    I'm trying to remove mstdc.exe from the machine, but it won't allow me to delete and the auto-cleanup from the Enterprise Console doesn't work. Has anyone else come across this? Thanks in advance.
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Email Alerting: How to exclude encrypted files from error report?

    AZ
    AZ
    For our member servers AV&HIPS policy I have all of the notification options checked. The client reports I am now receiving are full of errors pertaining to encrypted files, which is to be expected. It isn't clear to me if this reporting falls under…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console Device Control SQL View

    eca
    eca
    Hello When you go to the enterprise console and view exemptions from a Device control policy, it shows all valid exempted devices. Is there anyway to query the Sophos sql database to get the exact same list of exempted devices as the only table I can…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC 5.2.2 reusing old computer names

    AlanO
    AlanO
    Hello, I have recently been passed the management and administration of SEC and would like some insight on how to approach the following issue: We often reuse old computer names for new computers on the domain. E.g. when an employee leaves the company…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • E-Mail Alerts for Application Control...

    JaysonScheuer
    JaysonScheuer
    I have setup an Application Control policy that will allow all applications to run but monitor any "blocked" activity. I am trying to setup e-mail alerts; I am told on the policy page that e-mail alerts are controlled by the AV & HIP policy. I have e…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Will the client still get updates if unmanaged by enterprise console but has the correct update server?

    JoeJediKholinar
    JoeJediKholinar
    We have changed to a new Sophos server. I have a laptop that current is running Sophos endpoint security but I am unable to protect is using the enterprise console because it is not on the domain. I set the update address to the new server. Will the laptop…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
<>