Hallo Community, Ich habe ein Problem mit dem schützen von Computern in der SEC. Momentan brechen alle Installationsversuche hier mit dem Fehler 8007002 ab. Allerdings existieren die Freigaben und die Rechte sind entsprechend angepasst. Auch der Task…

We have recently installed a new domain controller server, with Enterprise Console currently remaining on the old but disabled DC (SBS2008). Old server has also had AD removed. The plan is to migrate Sophos to the new DC server, but cannot get into…

Hello, is it possible to add/find computers which are in other subnets? When I search by IP Range, it cannot find my windows test computer which is in another subnet of my company. edit: Nevermind, it just found an windows computer without Sophos…

I have an issue in my environment where windows server (2012r2 & 2016) devices are not reporting to the Enterprise Console. The endpoint agent was manually installed with the EXE file and not deployed through the console. Some of the servers are reporting…

Hi all , Can the Admin of sophos cloud have the ability to reset statistics and purge logs from sophos cloud ? if yes how . Thank you in advance .

Hello, I recently inherited a network running Sophos on all client machines. Our client machines are primarily all running Mac OSX although we do have a few booting into W7. When I connected to our Sophos server, I'm noticed a message on the majority…

Sorry if there is a post about this already, my searching didn't find anything about this particular question. I have an existing SQL server, 12.0.5203.0 (2014 express), on a server. It has one database served. Is there some way I can leverage that…

I sent an email to Sophos Support on the 17th but have not received a reply. I also applied for SophosServ but have not been contacted. I have discovered that the Sophos Update Manager has not downloaded updates since March 15th. The message displayed…

This is more of an information post to be honest, but could not find a more suitable place to post it! I spent some time searching for the two error codes that I was seeing, but could not find any knowledge base article that dealt with them directly.…

Hi We've just installed Sophos Enterprise Console on a domain box and we get an error when opening the console. The error says In order to run the enterprise console you need to be a member of the sophos console administrators group and have dcom…

Hello, actualy we have to Active-Directory Forests with one domain in each. We want to protect clients with endpoint protection located in other domoain than the enterprise console. This should be no problem, or ? I only need to deploy the client…

I have XG Firewall, Sophos Endpoint Cloud, Sophos Enterprise Center .Which products have heartbeat connection ? Now there is only connection between XG Firewall and Sophos Endpoint Cloud . Which products have heartbeat connection (which of All Sophos…

I have a question about the anti-virus exclusion scope in the console. Microsofts recommendation for domain controllers ( link) says: The Sysvol\Sysvol folder uses the following location: %systemroot%\Sysvol\Domain Exclude the following files from…

Hi, We have device control enabled for USB removable storage, which works really well for us. I am now finding one PC is reporting the same device control event thousands of times and I'm not sure how best to deal with it. The PC has an Epson multifunction…

Hello, I am testing a couple issues we have been experiencing with the SophosScanD process using one of our production Macs. During my testing I had to reinstall Sophos, after removing the device from SEC and uninstalling from the endpoint, then reinstalling…

I've been attempting to install 5.41 for a few days now. I originally started out with attempting an upgrade on my 5.22 install but that resulted in more errors which caused me to end up clearing out everything that I had installed regarding Sophos and…

The person who installed our SEC used the local admin account as the DB user account. That person is no longer with the company and I would like to change the local admin account password. However, doing that causes the following error message when…

Hi, Folks I wish to upgrade the SEC to the latest 5.4.1 version and would like to ask for your help, please. In the past I have manually backed up the DB as part of the preparation before the upgrade was initiated. This was achieved via batch files…

Hi, we have an Enterprise Console set up with AD-Sync. But there are some items syncing, that we dont want in the Sophos Console. Like Synology NAS Devices, that are in AD to authenticate Users. Is there some ways to hide such a device permanently…

Hello, I used the enterprise console to add an exclusion list, based on the Microsoft Recommandations list ( https://support.microsoft.com/en-us/kb/822158 ). Many exclusion are been added but with somes I have a message by sophos enterprise console…

Hi I am logged in as a Sophos admin and i can see the Subscriptions options are greyed out in the enterprise console. Anyone know what causes this? Many thanks

Hi, I have ERROR (Could not find a source for updated packages [0x00000071]) on Sophos Enterprise Console 5.4.1. These Computers randomly reports this error. They can report 5 or 10 successfully updates and then reports that could not find source..…

Hallo, ich habe das Problem, das mein USB Stick in der SEC / Ereignisse / Device Control als MTP/PTP ohne Geräte ID bzw. Modell angezeigt wird. Dadurch kann ich den USB Stick auch nicht als Ausnahme schalten. Ich habe den Stick auch schon komplett…

Hi. We have endpoint control on our workstations that is managed by enterprise console running on a couple of server at two of our sites. But we want to actually buy InterceptX as well, and we were told that we had to change to having to use cloud…

Hi Somebody know of a KB or can you help me about of how realize upgrade from 5.3 to 5.4? I Need to prove if the version of Sophos Enterprise Console 5.4 + Components Works in Windows 10 Pro. Does anyone know why SEC is not compatible with Windows…