Hello Guys, Would like to seek help from you guys. im having issue on loading sophos enterprise console license for renewal. any idea what causes the problem. Someone just told me to get the report on the SDU Log. Upon checking no error was associated…

Hi Team. Currently operating SEC 5.2.2 in WS 2008 R2, and I need to update to SEC 5.5.0, is there any tutotial on how to perform this procedure? Is there any risk related to the update? I would greatly appreciate your help....

Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…

This error has appeared on my Enterprise Console for a Windows Server 2012 R2 Virtual Machine. Has anyone seen this error and able to offer any advice? I have tried the usual uninstall and reinstall, and searched the knowledge base articles. SEC version…

Hi This question may be a bit long winded as I'm new to the team and I haven't used much of Sophos products before so sorry if these questions come across a bit soft. I've been tasked with going through Sophos Enterprise Console and trying to get…

Hi, Might be a daft question but I'm not convinced Sophos Update is working properly even though everything suggests that updates are being downloaded and deployed. So the log is showing good : There are no errors or warnings. IDE's are fine…

I am having issue with Enterprise Console with multiple errors and different errors as below listed. 1. Failed to connect to the on-access driver (0x80070005). [0xa0490001] Failed to install Sophos System Protection: Error code 80070643 [0x00000067…

Having an issue with Java Application and its not loading. If disable firewall it works in Logs it shows the following as screenshot. Would highly appreciate if someone can assist step by step :) Regards Faisal

This KB article provides a spreadsheet of supported Windows Endpoint and Server platforms for Sophos Enterprise Console and Sophos Central platforms Cheers, Karlos

Hello, I got system and I need to fix it. System is build from two SUM, DMZ (hostname - SOPHOS) and Internal. With DMZ I got it and fixed, server is ok, clients is ok. Both servers are windows server 2012 R2 Std, using WORKGROUP. But I have problem…

Good Morning Sophos Community Thank you for your time looking at my question, I am new to this community and relatively new to Sophos. We as a business are currently running "Sophos Endpoint Security and Control" on about 2000 laptops \ Desktops…

hello everybody, SEC was installed and Sophos Server Protection licensed was input, that time Active Directory was not present. Currently AD is created and clients are pushing into that AD one by one. The SEC server is also push into AD. Now can it…

hello everybody, suddenly Sophos Enterprise Console not Opening and showing the error on a dialog box like below- but SEC was running well all day. waiting for a quick response. Thanks in Advance Riyad

The new SAV 10.7.6 Engine 3.70.2 for Preview Subscription is released since this afternoon. It was announced for October. https://community.sophos.com/kb/en-us/120189 So far the first tests are without problems. Best regards, André Peterhans

Hello everybody, other Servers not getting Sophos Server protection update from Main Server where SEC Console is installed. May i have some possible common reasons! Which step-by-step way will be good to solve such type of problem? Thanks in…

Hi, We set up the updating policy for MAC in SEC as smb path with a credential, but account gets locked every time. SEC Version: 5.5.0 IIS Version: 8

Hey All, The next XP/2003 Extended Support update has just been released to On Premise customers. Headline new releases, retirements and significant resubs Metadata update to provide better Sophos Deployment Packager tool support. This updates…

We started using Exploit Prevention recently, and so far it's only caught false positives. Some of the users have really been racking up the event counters. We've made exceptions for these things now, and would like the counters to go back to 0 for these…

Hi, I'm need to create some automated reports as the built in ones are very basic. Looking at the 'Dashboard > Protection > Out-of-date computers' shows most of the information I'm after, but I also want to limit this just to a particular OS (Windows…

We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard In System Tray For Users, It Shows Sophos is Not Updated Clients Have Below Message On Console Tried - https://community…

After a successful update from 5.2.1 to 5.5.0 the message is still popping up that this version is not supported. Any help would be appreciated. Thanks.

Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

I have an open ticket with Sophos about this issue popping up on about 17 machines that were just recently updated to Windows 10 1703 from Windows 10 1607. Tried the following KB 114350 with Zero luck in getting this resolved. I have tried Uninstalling…

Whenever I try to create a new content matching rule and change the "Scan for content matching:" to "Any of these terms", click OK, it reverts back to "Exactly this phrase". See this gif for an explanation: https://imgur.com/a/cwCq2 Is this a bug? If…

Guten Morgen zusammen, eine kurze Frage: Wie lange darf ein Client ausgeschaltet / nicht erreichbar sein, bis er in der SEC als disconnected angezeigt wird?